ROCHESTER: Customer Service Representative

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Job details

Act as a Liaison between Sales Representatives and/or customers with cross-functionality to perform and execute customer service responsibilities efficiently, effectively, and with friendly, helpful service.
Develop internal and external relationships to a high level of satisfaction, ensuring all who cross paths are Glad they called.
Processes sales order allocations and ensures timely delivery of order acknowledgment, tracking and invoicing the customer within CRM and ERP systems.
Reviewing and updating sales orders entered against customer purchase orders and change requests received to ensure accuracy.
Working to resolve discrepancies, returns, financial queries and complaints to a high level of professionalism in a timely and efficient manner.
Creating new customer accounts, ensuring data accuracy, and maintaining up-to-date information.
Documents, maintains and shares customer feedback for continuous improvement of customer service and evolving the customer experience.
Provide excellent customer service through professional communication to external customers and all business colleagues.
Participates in team meetings to understand and support sales strategy and overall objectives.

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