GLOVIS: Analyst, Logistics Planning

This position oversees the third-party logistics (3PL) operations for MOBIS North America (MNA). The primary responsibilities of this role include 3PL operations and customer relations.

Responsibilites & Essential Functions

3PL Operations / Bid Process

• Work directly with carriers to track and trace driver dispatch, in-time truck arrival at supplier location, and on-time truck departure from supplier location.
• Handle correspondence between MNA team for all transportation related issues.
• Ensure all shipment data is updated in Glovis Transportation Management System (GTMS) • Adhere to the Glovis emergency escalation protocol in the event of an emergency.
• Manage all critical shipments through MNA group text & e-mail.
• Appropriately escalate incident reports related to damage claims or delay issues. • Initiate claim process and follow through to resolution of the claim.
• Support all MNA operation procedures for customer and carrier.
• Follow up on pending issues.
• Coordinate BID process for extra load and regular carrier drop orders.
• Collect carrier offer and make sheet in a timely manner.
• Finalize BID and dispatch truck according to protocol.
• Monitor and follow up with dispatched trucks.

3PL POD, AR/AP Verification

• During shipment running, verify all necessary charges in GTMS for AR & AP both
• For extra charges, collect necessary evidences and get MNA written approval or proper communication evidence
• Once completely finish each shipment activity, cross checking POD and process AR & AP verification process with GTMS in a timely matter

Customer Relations

• Promptly address all customer concerns regarding operations.
• Implement continuous improvement of MNA general business operations.
• Maintain knowledge of KPI operations and ensure follow through of all operations.
• Evaluate carrier pool performance and communicate necessary improvements.