Elevated Resources Inc: Client Success RPO Admin/Sourcing Support

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Utilizing the Elevated Resources platform, ELEVATE, and all available tools to facilitate the successful end-to-end fulfillment of RPO direct Hires/MSP resources requirements for assigned account within targeted SLAs. Support includes, but is not limited to opening RPO requirements, resume screening of agency candidates for fit, interview coordination, capturing manager/client feedback and candidate disposition, administrative duties associated with resources placements and contingent placements.
Sourcing candidates for RPO services across applicable clients
Maintaining and updating electronic records to include changes or status update, accurate compliance fields and validates entries to ensure accuracy
Providing guidance and training on process and platform to agency resources and supplier partners
Maintaining thorough and accurate documentation on program interactions
Providing issue resolution of Tier1 and Tier2 issues and escalating appropriately, any Tier3 or above issues to Manager or SVP of Client Success
Provides account reporting and status updates as required
Makes recommendations to improve processing and delivery efficiencies where applicable
Maintains and continually increases knowledge of supported software solutions
Participates in special projects and performs other duties as assigned