DELTA DENTAL: Customer Service Representative I

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Job details

Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.
Communicate basic eligibility, benefits, and claim status.
Forward specific inquiries as directed for priority resolution.
Document each customer encounter or resolution in appropriate computer tracking system.
Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.
Identify reports and document system discrepancies.
Accurately complete online/hardcopy forms and route to appropriate department.
Meet and maintain production standards, counts, and inquiry response turnaround times.
Provide support to other departments as directed.
Perform miscellaneous duties as assigned, and participate in training programs.