Retail Sales Associate / Customer Service

Overview

Spa Concierge | Front Desk & Membership Sales

Elements Massage & Exhaal Aesthetics | Summerlin • Blue Diamond • Henderson

Overview

We own and operate three established massage, aesthetics, and wellness locations in Las Vegas, offering opportunities for additional hours, professional development, and growth.

We're seeking an experienced, dependable, and highly flexible Spa Concierge who brings exceptional hospitality, strong organizational skills, and confidence in membership sales.

Current available shifts are at our Henderson location:

2970 St. Rose Pkwy, Suite 130

• Thursday, Friday & Saturday: 11:30 AM–9:30 PM
• Sunday: 10:00 AM–8:00 PM

Additional opportunities may be available across our Summerlin and Blue Diamond locations.

Responsibilities

• Deliver a warm, polished, and professional guest experience
• Manage scheduling, phone inquiries, check-ins, checkouts, and payments
• Confidently present memberships, services, and packages
• Build guest relationships that encourage retention and repeat visits
• Resolve guest concerns with professionalism and sound judgment
• Support daily studio operations and maintain exceptional service standards
• Take initiative, anticipate needs, and contribute beyond assigned responsibilities

Qualifications

• Prior experience in spa, wellness, hospitality, concierge services, or membership-based sales required
• Experience with Mindbody or comparable scheduling/POS software strongly preferred
• Comfortable discussing pricing, recommending services, and selling memberships
• Excellent communication, organization, and multitasking skills
• Professional, personable, reliable, and detail-oriented
• Flexible availability and willingness to work across multiple locations
• Self-motivated, adaptable, and eager to learn new skills and responsibilities

Benefits & Growth Opportunities

• Starting pay: $17/hour during training
• Performance-based opportunities to advance to $18–$20/hour and beyond with expanded responsibilities
• Additional performance incentives
• Complimentary monthly massage
• Medical insurance for eligible employees
• Ongoing training and professional development
• Potential leadership opportunities based on demonstrated performance and business needs

Flexibility matters. Candidates willing to support multiple locations, expand their skills, and take on additional responsibilities will have greater opportunities for hours, compensation, and professional growth.

If you bring relevant experience, a strong work ethic, and a genuine commitment to exceptional guest service, we'd love to hear from you.

Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.