IT Intern

About Elements Financial Elements Financial is a best place to work because we want our employees to BE the Expert, LIVE the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success. The IT Technician Intern will support our internal customers and IT team, gaining hands-on experience in troubleshooting, customer service, and technology operations.

Role Overview The IT Technician Intern serves as a first point of contact for internal customers, assisting with problem-solving, communication, and documentation. This internship is designed to provide exposure to IT support processes, helpdesk operations, and collaborative service improvement.

Key Responsibilities

BE THE EXPERT

• Assist with troubleshooting and resolving basic service requests, incidents, and events within established service levels.
• Help set up new employee offices and assist with onboarding tasks for new Credit Union employees.
• Support the configuration, testing, and distribution of workstations (Laptops, Tablets, etc.).
• Shadow and learn from experienced technicians to understand escalation processes for complex technical issues.
• Participate in team meetings and training sessions to develop IT knowledge.

LIVE THE PURPOSE:

• Help maintain a positive and professional work environment.
• Assist with assigning permissions to users in Active Directory (with guidance).
• Provide support for key IT projects as assigned.
• Perform other duties as required to support the IT team.

GROW THE BUSINESS:

• Collaborate with IT team members to document and contribute to Helpdesk service improvement.
• Assist in the creation and maintenance of knowledge base articles.
• Learn to coordinate escalation and resolution of issues with IT team members and technology partners.

GROW PROFESSIONALLY:

• Commit to learning through professional networks, education, and mentorship.
• Participate in appropriate learning opportunities to develop industry knowledge.
• Build relationships with staff at other Elements locations by participating in occasional check-ins or remote work experiences.

Minimum Requirements:

• Currently pursuing a degree in Information Systems, Computer Science, Engineering, or related field (or equivalent experience).
• Strong collaboration and communication skills.
• Interest in technology and willingness to learn.
• Ability to foster an inclusive environment that promotes belonging.
• Focus on respect and excellent service to both external and internal (team) members.
• Demonstrated integrity and ability to build trust.
• Basic understanding of Windows and Mac workstations.
• Ability to work individually and as part of a team.
• Strong customer service, written, and oral communication skills.
• Problem-solving and issue-resolution skills.
• Physical ability to lift up to 25 pounds of equipment.

Preferred Requirements:

• Experience with Active Directory, Office 365, or similar platforms (academic or personal projects acceptable).
• Exposure to cloud services, remote support tools, or mobile device management is a plus.
• Experience supporting remote users is a plus.
• Familiarity with ITIL processes, Virtual Application Delivery (Citrix), Identity Management tools (SSO), AV Solutions (Microsoft Teams), or Remote Support Software (BeyondTrust) is a plus.

What You’ll Gain

• Hands-on experience in IT support and operations.
• Mentorship from experienced IT professionals.
• Exposure to enterprise technology platforms and service improvements processes.
• Opportunity to contribute to a collaborative and inclusive team.