Technology Aide

EEO Statement The LaGrange School District 102 in accordance with federal laws, Presidential Executive Orders, and state and local laws provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

LaGrange District 102 is committed to building and sustaining a multicultural school community that fosters equity, diversity, and inclusion.

Qualifications

• High School Diploma or equivalent
• Working knowledge of Chromebooks/Chrome OS, macOS, iOS, basic networking concepts, ticketing systems, and classroom AV systems
• Strong problem-solving skills
• Excellent verbal/written communication with the ability to explain technical concepts to non-technical users
• Bilingual preferred

Essential Duties and Responsibilities:

Hardware & Device Fleet Management:

• Manage the lifecycle, daily troubleshooting, maintenance, repair, and inventory for district Chromebooks (1:1 student program), staff MacBooks, and iPads.
• Coordinate end-of-year check-in/check-out procedures and track equipment inventory within the ticketing system.

Classroom AV & Peripheral Support:

• Configure, maintain, and troubleshoot classroom AV (interactive displays/panels, webcams, document cameras, and projectors) and copiers/printers.
• Assist with audio/video equipment setup and technical support for district events and meetings.

Helpdesk & Staff/Student Support:

• Serve as the first responder for Tier 1 technical issues from teachers, staff, and students.
• Provide guidance on software applications, Google Workspace/Chrome extensions, and basic hardware/software usage.

Testing & System Administration:

• Configure, test, and deploy hardware and software environments for standardized state (e.g., IAR) and local online testing (e.g., NWEA).
• Execute basic software updates, patch deployments, and user device setups.

Administrative & Departmental Duties:

• Maintain ticketing logs, work orders, and detailed inventory records.
• Escalate major network or structural technical issues to the district technology office.
• Maintain confidentiality of student and staff information in accordance with district policies.
• Perform other technology-related duties as assigned.

Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to perform frequent lifting, carrying, pushing and/or pulling; some stooping, kneeling, crouching and/or crawling; and to have significant fine finger dexterity. Ability to regularly lift and carry up to 25-50 Ibs. of technology equipment. Specific vision/hearing abilities required by this job include close vision, ability to adjust focus, and hearing and talking in a moderately noisy environment.

Application Procedure Online applications only, please.