Scientific Customer Support Specialist

Scientific Customer Support Representative

Job Description:

We are seeking a detail-oriented Scientific Customer Support Representative to support a specialized laboratory environment focused on analytical and standards-based testing. This role serves as a key point of contact for customers, handling incoming inquiries, preparing technical quotes, coordinating orders, and ensuring a high level of service throughout the testing lifecycle.

The ideal candidate will combine strong customer service skills with a working knowledge of laboratory testing concepts and ASTM-based methodologies. This position is primarily office-based with close collaboration across laboratory, quality, and production teams.

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone and email
• Prepare accurate and timely quotes for laboratory services and products (typically within 24 hours)
• Enter, track, and manage customer orders while monitoring progress through production and delivery
• Communicate order status updates, changes, or delays to customers proactively
• Coordinate closely with laboratory, quality, production, and shipping teams to ensure accurate execution
• Maintain detailed records of customer interactions, orders, and issue resolution in CRM and internal systems
• Assist with resolving billing or invoicing questions in collaboration with finance
• Identify opportunities to support customers with additional or expanded services when appropriate
• Ensure work is completed in compliance with quality systems, ISO procedures, and internal documentation requirements
• Support internal teams by troubleshooting complex or non-standard customer requests
• Occasionally assist with basic laboratory or technical support activities as needed

Qualifications:

• Associate’s degree or Bachelor’s degree preferred; equivalent experience will be considered
• 1–3+ years of experience in a customer service, technical sales, or laboratory support role
• Working knowledge of laboratory testing concepts; ASTM methodology experience is strongly preferred
• Exposure to analytical techniques such as GC is highly desirable
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Comfortable working with CRM systems, order tracking software, and Microsoft Office tools
• Customer-focused mindset with the ability to explain technical concepts clearly and professionally

Years of Experience:

1–3+ years

Education:

Associate’s or Bachelor’s degree preferred; relevant experience considered in lieu of degree

Shift/Travel:

Monday–Friday, 8:00 AM–5:00 PM

Minimal travel (up to ~5%)

Compensation:

$25–$30 per hour, depending on experience

Assignment Type:

Contract-to-Hire

Location:

South Houston, TX area

For immediate consideration, please send your resume to resumes@element-staffing.com.