Customer Support Coordinator

Overview

Element has an opportunity for a Customer Support Coordinator. This role is a key function in servicing our clients by ensuring flexibility and responsiveness to their demands, delivering efficient and excellent performance. The Project Manager has daily responsibility to technically supervise testing operations and give clear technical guidance as necessary across a wide range of the laboratory's testing capabilities.

Salary: $28- $32/hr DOE

Responsibilities

• Proactively engage with customers using phone, email, and web conferencing.• Greet customers and service professionals as they enter the building.• Data entry required, including Order Entry and Certification submittals.• Manage relationships with customers.• Gain pricing and lead time from standard price lists.• Work with departments to resolve complaints.• Process sales invoices, quoting and provide status report to clients.• When applicable handle requests for information (e.g. shipping / delivery dates).• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities.• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, ITAR, treatment of others, moral code of conduct, and employee handbook.• Ensure adherence to all applicable laws pertaining to safety, environment, and corporate governance. Skills / Qualifications
• 3 years of customer service experience preferred.• Bachelor's Degree preferred.• Kind and amiable demeanor.• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect.• Proficiency in Microsoft Applications (Outlook, Word, Excel, PowerPoint).• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, drawings, and customer testing specifications.• Ability to solve practical customer problems.• Experience in interpreting testing procedures and requirements desired.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.