CSR (56123)

Position: Customer Service Representative

Location: Twin Falls, ID

Shift: Monday – Friday 8am-5:30pm

Compensation: $18-$22 Hourly DOE

Element Heating & Cooling is looking for a Customer Service Representative (CSR) to add to our team. Element Heating provides a wide range of services in HVAC. We are a proud, reliable, and responsible heating and cooling company with a mission to provide great service and honor our work. Element Heating and Cooling is thriving, and we look forward to growing as a company. We pride ourselves on having a positive work environment, great employee benefits and allowing employees the opportunity to succeed and advance within the company.

Job Description:

Element Heating is seeking a confident and highly motivated individual with customer service experience. This role will be responsible for scheduling technicians and estimators, answering and directing phone calls, and outbound calling to fill the schedule. You will handle customer inquiries and provide updates to both the technicians and customers. The CSR role requires a candidate with strong communication skills and a solid understanding of general office operations. You will work closely with the team to make sure everyone is on the same page and up to speed. You will be the first-person potential customers encounter from our company, so friendly, knowledgeable first impressions are your number one priority!

Responsibilities

• Monitor GPS tracking as well as technician workload
• Qualify and schedule sales leads for technicians
• Enter customer information into scheduling system and work with dispatcher to schedule appointments
• Answer phones (primary customer contact)
• Prioritize service calls for current day and next day’s schedule
• General office duties: Filing, data entry, scanning documents, collecting payments
• Perform outbound calls with existing customers and follow up on leads
• Greet and direct customers and vendors
• Maintain office supplies, printed materials and product brochures
• General office upkeep
• Other duties as assigned

What we are looking for:

• 2 years of office/customer service experience
• Knowledge of the Magic Valley and Mini Cassia areas
• Proficient in QuickBooks, Microsoft Office, Word & Excel
• Detail-oriented, able to ensure accurate data entry
• Ability to multitask
• Strong customer service skills
• Energetic personality
• Consistently dependable, reliable, and punctual
• Self-motivated and driven
• Strong verbal and written communication
• Time and work process management skills with the ability to work independently
• Intellectual curiosity and desire to learn from others

What we offer:

Benefits:

• Medical, Dental and Vision Insurance
• Company Sponsored Life Insurance
• 401K Match up to 4%
• Paid Vacation
• Sick Pay
• Paid Holidays
• Future Advancement Opportunities
• Dynamic Work Environment
• Well Known Dealer

Qualifications

Competencies

Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.

Education and Experience

Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.