Director, Workforce Planning, Org Effectiveness COE

Description

The Director, Organizational Effectiveness Workforce Planning is a strategic leader within the Organizational Effectiveness Center of Excellence (OE CoE), responsible for workforce planning, analytics, and organizational insights that inform enterprise design, operating model, and transformation decisions. This role enables data-driven decision-making by translating workforce data into actionable insights, scenarios, and recommendations that improve organizational effectiveness, performance, and cost efficiency.

Partnering closely with Engagement Leads, Engagement Partners, and senior stakeholders, this leader serves as the primary workforce planning expert across OE engagements, providing both strategic advisory support and hands-on analytical leadership.

Strategic Workforce Planning & Advisory

• Lead workforce planning across enterprise OE engagements, supporting decisions related to organizational structure, capacity, spans and layers, and cost optimization.
• Partner with leaders to align workforce planning priorities with business strategy, operating model changes, and transformation objectives.
• Translate business questions into analytical approaches, identifying appropriate metrics, models, and data sources.
• Advise stakeholders on workforce-related tradeoffs, risks, and implications to support practical and scalable decisions.

Workforce Analytics & Scenario Planning

• Develop workforce models and scenario analyses to evaluate organizational structures, workforce composition, capacity, and cost impacts.
• Analyze spans, layers, headcount distribution, and organizational effectiveness to identify optimization opportunities.
• Ensure analytical approaches are rigorous, consistent, and tailored to engagement objectives.
• Synthesize complex data into clear insights and recommendations for executive audiences.

Organizational Design Integration

• Embed workforce analytics into organizational design and operating model engagements.
• Ensure workforce insights inform the full engagement lifecycle, from problem definition through implementation recommendations.
• Align workforce planning outputs with broader OE deliverables to create integrated and actionable solutions.
• Provide specialized expertise to Engagement Pods while supporting overall engagement objectives.

Governance, Processes & Data Management

• Serve as OE CoE process owner for workforce and organization planning methodologies, standards, tools, and governance.
• Partner with People Experience, Service Enablement, and Finance to ensure data integrity, tool alignment, and consistent application of OE standards.
• Promote disciplined workforce planning practices across engagements and business-as-usual activities.

Capability Building & Continuous Improvement

• Build workforce planning capability within the OE CoE through coaching, knowledge sharing, and development of practical tools and frameworks.
• Contribute to OE methodologies and playbooks, embedding workforce planning as a core organizational effectiveness discipline.
• Continuously enhance analytical approaches based on business needs, engagement outcomes, and evolving best practices.
• Serve as a thought partner to OE and business leaders, advancing workforce planning as a key enabler of enterprise decision-making.

Qualifications

• 8-10+ years of experience in workforce planning, organizational analytics, or related fields, with demonstrated depth in data-driven organizational decision-making.
• Strong experience in workforce modeling, scenario planning, and organizational analytics, including spans/layers and cost optimization.
• Proven ability to translate complex data into clear insights and actionable recommendations for senior stakeholders.
• Experience supporting organizational design, operating model, or transformation initiatives in a matrixed environment.
• Strong analytical and problem-solving capabilities, with attention to detail and commitment to accuracy.
• Ability to influence stakeholders and integrate data-driven insights into broader strategic discussions.
• Bachelor’s degree required; advanced degree a plus.