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OH
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eJam

Retail Operations Analyst

Santa Ana, CA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Location: Preferred on-site in Orange County, CA (Santa Ana office). We're also open to hybrid or remote candidates working on Pacific Time (PT). Type: Full-Time Salary: $75,000 – $90,000 base, depending on experience About eJam eJam is a privately held consumer products company that has built, scaled, and exited multiple brands. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between. We’re not a startup hoping something works. We’re a team that has done it repeatedly: taken products from idea to category leader, landed them on retail shelves nationwide, and built real brands that consumers love. We operate like a holding company with the speed of a startup: small teams with real ownership and accountability. This is the place where you’ll see the entire machine: sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail, all under one roof. If you want to build and ship consumer products at scale, there is no better place than this. The Role You will be the person who knows, every week, how eJam products are selling on the shelf and online at Target, Walmart, Kroger, QVC and the accounts we add next. Shameless Snacks is a brand bought by 1 in 100 US households and growth comes from reach, so you turn retailer point of sale, inventory and syndicated data into the in stock, replenishment and sell through decisions that keep us on shelf and growing. You own the retailer portals and item data, the weekly performance package, trade spend and deductions to the penny, and the operating rhythm between Sales, Supply Chain, Marketing and Finance that makes retail profitable, not just present. Mission: Finance and the brand leads know which SKU is winning at which retailer, what it costs to be there, and what to ship next, before they have to ask. What You'll Own Sell through and retailer data

Pull and analyze POS, inventory, in stock and replenishment data from retailer portals (Walmart Retail Link and Supplier One, Target Partners Online, Kroger and QVC reporting) every week
Build and maintain the weekly retail performance package by account and SKU: velocity, distribution and ACV, in stocks, on time in full, promotional lift and plan vs actual
Read syndicated and panel data (NielsenIQ, Circana, Numerator, 84.51) to size category trends, competitive shelf position and household penetration gaps
Maintain the retail dashboard in BigQuery with the data team so retail sell in, sell through and competitor views stay current

Forecasting, inventory and item management

Work with Supply Chain and Cin7 on retail demand forecasts, purchase order planning, item setup and attributes, new item launches and SKU transitions across stores and .com
Flag out of stock and overstock risk by account before it costs a facing, and recommend replenishment and allocation moves

Trade, deductions and profitability

Track trade spend, promotions, chargebacks and deductions by retailer, validate them against agreements and work with Finance to dispute what is wrong and accrue what is right
Build the retail profitability view by account and SKU, gross to net through trade, freight and fees to contribution, and feed it into budget and forecast

Account rhythm

Line review, joint business planning and buyer meeting materials with the Sales lead, and the retailer documentation, scorecards and communications that keep every account organized
Retail operating SOPs, with recurring reporting automated with Claude and documented so it survives a vacation

What Success Looks Like

30 days: access and data pulls are set up for every retailer portal and the weekly sell through package publishes for Target and Walmart
90 days: the deductions and trade spend log is current by retailer with open disputes filed, the retail profitability view exists by account and SKU, and a retail demand forecast is in place with Supply Chain for every active SKU
6 months: the retail dashboard ties to Finance's numbers, in stock rate and forecast accuracy are tracked and improving, deductions are being recovered, and the weekly package is what the buyers and the CEO both read

Required (all four, no exceptions)

Retailer data: pulled and analyzed POS, inventory and in stock data from Walmart Retail Link or Supplier One, Target Partners Online, Kroger or a comparable portal, on a weekly cadence
Forecast and replenishment: built or supported a retail demand forecast, purchase order plan or open to buy with lead times and weeks of supply
Retail gross to net: reconciled trade, promotions, chargebacks and deductions for a retailer, or built a retailer P&L, and can name the deductions that killed margin
Syndicated data: read NielsenIQ, Circana, SPINS or Numerator to size velocity, distribution, penetration or promotional lift

Also required

3 to 7 years in retail operations, sales operations, category management or retail analytics at a CPG or consumer products company selling into national retailers
Advanced Excel (pivots, lookups, Power Query, data modeling), comfort with SQL or BigQuery, and dashboards in Looker Studio, Tableau or Power BI
You use AI, primarily Claude, as a working tool every day, and you check its output before it goes anywhere
Bachelor's in business, supply chain, analytics, finance or related

Nice to have

Cin7 or another inventory system
1WorldSync or GDSN item setup
OTIF and fill rate management
Trade promotion management tools
QVC or TV shopping account experience
Food or confectionery shelf life planning

Compensation

$75,000 to $90,000 base, depending on experience.

Benefits

Medical, dental, and vision
401(k) Plan
Company-paid life insurance, AD&D, and long-term disability
PTO and 14 Observed Holidays
Amazing, dog-friendly office in Santa Ana, CA
Learning & development opportunities

Equal Employment Opportunity eJam is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all team members feel valued and respected. We do not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, medical condition, genetic information, or any other characteristic protected by applicable federal, state, or local laws. We believe diversity drives innovation and strengthens our ability to serve our customers. All qualified applicants will receive consideration for employment based on merit, qualifications, and business needs.

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More about this job

Skills

Retail operations
Sales
Supply chain management
Walmart Retail Link
Reporting
BigQuery
Forecasting
Documentation
Microsoft Excel
Power Query
Data modelling
SQL
Looker
Tableau
Microsoft Power BI

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