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Added 4 hours ago
Clinical Staff Leader Inpatient - Pediatric Surgery, Trauma, Adolescent Medicine Unit
Vanderbilt University Medical Center
Nashville, TN
…and actively participates in overall management of the unit, development of clinical practice, and provision of patient care with accountabilities for implementation and outcomes for people…
Added 9 hours ago
AH
Call Center Supervisor
Ashfield Healthcare, LLC
Remote, United States
- $42,000 to $78,000 USD / year
The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and…
Added 14 hours ago
E
Consulting - Technology Consulting - TST - TSO - Manager - Multiple Positions - 1759515
EY
Seattle, WA
- $180,255 USD / year
…technology transforms the business models of our clients and coach leaders in positioning the vision while engaging stakeholders at all levels to support the proposed direction. Apply…
Added 14 hours ago
Engineering Manager - Kora
Cedar
NY
…You will help design reliable ways for Kora to work alongside call-center specialists, so automation handles routine work and people can focus on patients who need a personal…
Added 19 hours ago
Manager, Resource Planning
CareMetx
Remote, United States
…best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate…
Added 2 days ago
Director, CX Data and Customer Analytics
HealthEquity
United States
Use CX platforms, survey data, call center metrics, agent performance data, CSAT, NPS, customer journey signals, contact drivers, quality measures, and operational data to identify trends,…
Added 2 days ago
EO
Network Operations Manager
Effortless Office
Remote, United States
- $100,000 to $120,000 USD / year
…we manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review…
Added 3 days ago
SO
Youth Services Specialist II (YSSII) - Prairie Vista Youth Services Center
State of Colorado
Brighton, CO
- $6,097 USD / month
…restore and improve public safety utilizing a continuum of care that provides effective supervision, promotes accountability to victims and communities, and helps youth lead constructive…
Added 4 days ago
CH
Behavioral Health Associate- Detox- On Call
COMPREHENSIVE HEALTHCARE
Yakima, WA
- $20.24 to $30.36 USD / hour
Behavioral Health Associates provide care, support, and a safe living environment for individuals residing within our 24-hour inpatient and residential facilities. Behavioral Health…
Added 5 days ago
Hospital Support Manager
Ethos Veterinary Health
Gilbert, AZ
…clinical service lines at Arizona Veterinary Emergency & Critical Care Center (AVECCC). Two peer Hospital Support Managers work in partnership with the Director of Hospital Operations…
Added 5 days ago
AH
Bilingual Clinical Contact Center Supervisor
Ashfield Healthcare, LLC
Remote, United States
- $60,000 to $111,000 USD / year
The Call Center Supervisor is a critical member of the Business Unit having accountabilities for all aspects of call floor operations, including direct management and coaching of team…
Added 5 days ago
GT
Provider Manager - Warwick, RI
Gainwell Technologies LLC
Warwick, RI
- $86,700 to $123,900 USD / year
We're seeking an experienced Operations Manager to lead our Provider Enrollment and Call Center operations supporting healthcare providers. In this role, you'll oversee daily contact center…
Added 5 days ago
FSO - Consulting - Tech Consulting - TSD - Life Insurance Technology Program Delivery - Manager
EY
Rochester, NY · Chattanooga, TN · Raleigh, NC · Detroit, MI · Grand Rapids, MI · Denver, CO · San Jose, CA · Irvine, CA · Cleveland, OH · Austin, TX · Kansas City, MO · Arlington, VA · Orlando, FL · Pittsburgh, PA · McLean, VA · Miami, FL · Nashville, TN · Sacramento, CA · Minneapolis, MN · Akron, OH · New York, NY · Hoboken, NJ · New Orleans, LA · Oklahoma City, OK · San Francisco, CA · Indianapolis, IN · Philadelphia, PA · Jericho, NY · Atlanta, GA · Buffalo, NY · Rogers, AR · St. Louis, MO · Boca Raton, FL · San Mateo, CA · Chantilly, VA · Jacksonville, FL · Milwaukee, WI · Phoenix, AZ · Southfield, MI · Greenville, SC · Fort Worth, TX · Toledo, OH · San Antonio, TX · Stamford, CT · Cincinnati, OH · Palo Alto, CA · Wichita, KS · Memphis, TN · New Brunswick, NJ · San Diego, CA · Huntsville, AL · Tallahassee, FL · Birmingham, AL · Grandview Heights, OH · Westlake Village, CA · Richmond, VA · Alpharetta, GA · Tulsa, OK · Houston, TX · Portland, OR · Secaucus, NJ · Los Angeles, CA · Hartford, CT · Des Moines, IA · Las Vegas, NV · Dallas, TX · Tucson, AZ · Washington, DC · Baltimore, MD · Charleston, WV · Albany, NY · Salt Lake City, UT · Providence, RI · Louisville, KY · Chicago, IL · Seattle, WA · Charlotte, NC · Tampa, FL · Iselin, NJ · Baton Rouge, LA · Boston, MA
…leading both technical and non-technical project teams in the development and implementation of technology solutions and/or infrastructure. You will also have the chance to coach others on…
Added 5 days ago
UiPath RPA Platform Architect
CGI Technologies and Solutions, Inc.
South Bend, IN
This is a high visibility role with direct access to client leadership and the rare opportunity to build an automation Center of Excellence (CoE) from day one. You will be backed by CGI's…
Added 6 days ago
People Lead, Contact Center
Global Payment Holding Company
JEFFERSONVILLE, IN
…will be a proven people leader with prior experience managing call center teams in a fast-paced environment and a demonstrated ability to develop high-performing employees, drive results,…
Added 6 days ago
Director, Client Success
Healthcare Systems and Technologies, LLC
Remote, United States
…workflows (for example, account planning, QBR preparation, call and meeting summarization, risk detection, and client communications) that give Client Success Managers and Corporate Client…
Added 6 days ago
Developer - Virtual Agent Administrator
CGI Technologies and Solutions, Inc.
Sherbrooke, CA
…way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance!…
Added 7 days ago
SO
Correctional Youth Security Officer I - Pueblo Youth Service Center
State of Colorado
Pueblo, CO
- $27.92 USD / hour
…restore and improve public safety utilizing a continuum of care that provides effective supervision, promotes accountability to victims and communities, and helps youth lead constructive…
Added 7 days ago
Manager, Materials
SI Solutions, LLC
Remote, United States
Manage, coach, and develop Materials personnel, including goal setting, performance management, career development, succession planning, and regular feedback.
Added 7 days ago
GT
Operations Supervisor Healthcare Onsite Camphil, PA
Gainwell Technologies LLC
Camp Hill, PA
- $54,200 to $77,400 USD / year
…your contributions and puts a premium on work flexibility, learning, and career…
Added 7 days ago
SO
Youth Services Specialist I - Zebulon Pike Youth Services Center- Colorado Springs
State of Colorado
Colorado Springs, CO
- $27.92 USD / hour
…restore and improve public safety utilizing a continuum of care that provides effective supervision, promotes accountability to victims and communities, and helps youth lead constructive…
Added 9 days ago
Registered Nurse, Assistant Manager Procedural and Surgical Services, FT Days - VWCH
Vanderbilt University Medical Center
Lebanon, TN
Clinical Expertise (Intermediate): Demonstrates the mastery of patient care including patient assessment and treatment, care planning, patient education and evidence based practice.…
Added 9 days ago
Store Manager III - Poinciana, FL
TD Bank
Kissimmee, FL
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 10 days ago
SO
Public Benefits Specialist 5 (PBS5) - Mount Vernon
State of Washington
Mount Vernon, WA
- $61,332 to $82,440 USD / year
…or 4. Six (6) months of the required experience must be in a Call Center environment AND previous experience reading and interpreting Washington Administrative Code (WAC) and other…
Added 10 days ago
GT
Call Center Supervisor - EDI Helpdesk - Remote MT
Gainwell Technologies LLC
Any city, MT
- $48,400 to $69,200 USD / year
Analyze call center performance metrics, quality results, and productivity trends to identify opportunities for operational improvement and employee development.

Effortless Office

Network Operations Manager

Remote, United States

$100,000 to $120,000 USD / year

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Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 USD / year
Apply by: Feb 5, 2027
Experience: 10+ years of experience with Service Provider, MSP, or enterprise networking or general telecommunications
Posting language: English
Posted: Nov 7, 2026

Original job description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

Effortless is looking for a Network Operations Manager who is an excellent leader and engineer. This is a player-coach role: you will lead our network engineering team while remaining one of the company's top escalation and design resources for enterprise, high-availability, multi-platform networks. You will own the health, security, and continuous improvement of the networks we manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review client environments, find risk, capacity, and performance gaps before they become outages, and bring clear, cost-effective recommendations to our customers and Service Delivery Teams. The ideal candidate has served as a Senior Network Engineer, has the technical depth to earn the respect of senior engineers, and has the leadership skills to develop them. You set a high standard, communicate clearly, take ownership, and care about the customer experience.

Position Details:

Reports to: President Direct reports: Network Engineers and Senior Network Engineers Location: Remote with a preference for someone in/near Las Vegas, NV. Travel: Some travel required for data center work, client site visits, and special projects. Schedule: Monday - Friday 8:00-5:00 PST, with 24/7 escalation availability for major incidents and management of the team's on-call rotation.

Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Training and certification support

Essential Duties and Responsibilities:

Engineering Excellence

Serves as the company's senior network engineering authority and final escalation point in core routing and switching, network security, and network diagnostics.
Designs, reviews, and approves complex network configurations and architecture, including hardware and software technology, site locations, business continuity, disaster recovery, and integration of technologies.
Personally assesses and resolves the most complex data network problems and incidents, and leads major incident response through to resolution and root cause analysis.
Owns the design, standards, and lifecycle of Effortless's own network infrastructure at our Switch data centers, including Cisco Nexus, Firepower, and SDWAN (Meraki and Cisco Viptela) environments.
Sets and maintains network engineering standards, configuration baselines, and documentation requirements in IT Glue, and reviews the team's work for quality and consistency.
Reviews analyses and technical feasibility to develop data network deployment strategies, resource requirements, and cost estimates.

Proactive Client Improvement

Leads a regular program of proactive network reviews across client environments to find security, reliability, capacity, and performance gaps before they cause issues.
Uses Auvik monitoring, ticket trends in Autotask, and assessment data to identify recurring problems and drive permanent fixes rather than repeated reactive work.
Assesses data network growth forecasts and ensures business needs are translated into network capacity requirements.
Partners with Service Delivery Managers, Technical Account Managers, and ESAs to turn findings into clear, cost-effective recommendations for each client's technology roadmap.
Tracks hardware and firmware end-of-life, vulnerabilities, and configuration drift across managed networks and plans remediation.
Brings the customer's perspective to every recommendation: leads with business outcomes, not technology features.

Leadership

Hires, onboards, coaches, and develops Network Engineers and Senior Network Engineers, including technical mentoring and certification planning.
Sets clear expectations, holds regular 1-on-1s, conducts performance reviews, and holds the team accountable using EOS tools (Rocks, Scorecards, Issues, To-Dos) in Strety.
Manages team workload, project priorities, and resource availability, and plans and coordinates cross-functional or cross-company work.
Owns network change management: reviews and approves changes, maintenance windows, and rollback plans.
Manages the team's 24/7 on-call rotation and escalation process, and ensures after-hours coverage meets Effortless's service standards.
Communicates status, risk, and outcomes clearly to leadership, Service Delivery Teams, and customers, following our CWC (Communicate, Work, Communicate) value.

Operations and Compliance

Defines, tracks, and reports on network operations KPIs (see Success Measures below).
Manages relationships with network vendors and carriers, including escalations, and supports procurement and licensing decisions.
Ensures all compliance aspects of the position and team are known and followed; understands and complies with all policies, codes, and regulations applicable to the position and company, including client HIPAA, PCI, and NIST requirements.
Maintains sensitive and confidential information regarding company and customer information.
Performs related duties as assigned.

Qualifications:

Education and Work Experience

Bachelor's degree in information systems, computer science, or a related technical field
10+ years of experience with Service Provider, MSP, or enterprise networking or general telecommunications
3+ years in a Senior Network Engineer (or equivalent) role, serving as the top escalation and design resource for complex networks (required)
2+ years leading engineers as a manager, team lead, or technical lead, with direct responsibility for work assignment and mentoring
MSP or multi-client environment experience strongly preferred

Specialized Knowledge and Skills

Expert enterprise networking fundamentals, including complex switching and routing, high availability system design, advanced network security design, Internet services and protocols, and advanced network diagnostics.
Demonstrated expert proficiency in at least three of the following, with advanced skills in the balance: core routing, core switching, network security, network diagnostics, and application load balancing.
Top expert level analysis and design skills: gathering data on systems issues, defining alternative approaches, assessing business impact, and recommending, developing, and implementing cost-effective solutions.
A track record of proactively finding and fixing problems in environments you support, with examples you can walk us through.
Proven ability to lead, coach, and hold engineers accountable while staying hands-on.
Excellent oral and written communication, including explaining technical risk and recommendations to non-technical customers and executives.
Ability to prioritize and manage multiple projects, incidents, and people concurrently.
Advanced knowledge of current technologies, tools, applications, and vendors.

Certifications (preferred)

CCNP Enterprise or Security, or equivalent experience; CCIE a strong plus
Fortinet NSE, Meraki (CMNA/ECMS), or other vendor certifications
ITIL Foundation or similar service management certification

Equipment and Applications

Cisco Routers (ISR/ASR), Catalyst/Nexus Switches, Firepower and ASA Firewalls
Cisco Viptela and Meraki SDWAN; Meraki Firewalls, Switches, and Wireless
Fortinet Firewalls, FortiCloud, FortiClient
Sophos Firewalls and Wireless
SonicWALL Firewalls
Unifi LAN Devices
Ability to learn additional network platforms as needed
VMware virtualization platforms (Platform9 a plus)
Windows Servers and Services (Active Directory, DNS, DHCP)
Auvik Monitoring
Autotask PSA and IT Glue (or similar PSA and documentation platforms)
MS Office, Visio, and collaboration tools

Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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More about this job

Skills

Process improvement
Customer experience
Implement ICT recovery system
Incident response
Root cause analysis
Documentation
Autotask
Firmware
Leadership
Coaching
Change management
Regulatory compliance
Procurement
Computer science
Communication skills
CCNP
ITIL
LAN
VMware
Microsoft Windows
Microsoft Active Directory
DNS
DHCP
Microsoft Office
Microsoft Visio
Collaboration

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