Jobs in the United States

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Instructional Designer II - US
Rackspace US, Inc.
Remote, United States
- From $61,182 USD / year
Build modules in authoring tools such as Articulate 360 and deploy through learning management systems.
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Senior Premier Banker
B10 Wells Fargo Bank, N. A.
RICHLANDS, VA · DES MOINES, IA · ABINGDON, VA · NORTON, VA
…informed financial decisions. You’ll be supported with digital tools, industry leading training, ongoing coaching, and backed by one of the most recognized brands in banking. This role…
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Senior Premier Banker- Fredericksburg Area
B10 Wells Fargo Bank, N. A.
FREDERICKSBURG, VA · STAFFORD, VA
…informed financial decisions. You’ll be supported with digital tools, industry leading training, ongoing coaching, and backed by one of the most recognized brands in banking. This role…
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PSR
Columbia Basin Health Association
Othello, WA
Ability to train staff members using variety of training tools
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Software Engineer
BCBST BlueCross BlueShield of Tennessee, Inc.
Remote, United States
Expertise with Generative AI tools such as GitHub Copilot or Microsoft 365 Copilot to support software development and productivity is a plus.
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Retail Manager Full Time
Sun Tan City - STC Management Group, LLC
Menomonee Falls, WI
- $42,000 to $45,000 USD / year
- Full-time
Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
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Retail Manager Full Time - Campbell Lane
Sun Tan City - STC Management Group, LLC
Bowling Green, KY
- $40,000 to $45,000 USD / year
- Full-time
Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
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Sales BDC
Valley-Hi Kia
Victorville, CA
Comfort using CRM systems, phone systems, email, and messaging tools
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Hospital Liaison
Autumn Lake Healthcare at Oakview
Silver Spring, MD
…Hospital Liaison! We provide our staff with the resources, tools, and training needed to succeed and grow in their current and desired future positions. We pride ourselves on our caring and…
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Mechanical Engineer
General Dynamics Mission Systems, Inc
Scottsdale, AZ
Proficient with solid modeling CAD tools to create mechanical models and accompanying drawings.
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Business Analyst/Consultant IV
Novalink Solutions LLC
Madison, WI
to meet the requirements. Use tools such as SQL, data flow diagrams, matrices, requirements
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Grocery/Bulk Dept Manager
Natural Grocers
Klamath Falls, OR
- $19 USD / hour
Added just now
System Administrator Specialist
General Dynamics Mission Systems, Inc
Scottsdale, AZ
…monitor physical and virtual servers performance using monitoring…
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NG
Nutritional Health Coach
Natural Grocers
Greeley, CO
- $25.5 USD / hour
Added just now
Scheduler
DCS Corporation
Sterling Heights, MI, MI
…slides and other materials as needed using Microsoft Office tools such as PowerPoint, Excel, Word,…
Added just now
CI
Field Marketing Representative
Companies, Inc.
Richmond, IN
- $25 USD / hour
Ability to utilize mobile applications and reporting tools
Added 1 min ago
Inventory Operations Specialist, Data Center Operations
Apple
Prineville, OR
…networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology…
Added 1 min ago
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HPC Architect
AbbVie
Chicago, IL
- $109,500 to $208,500 USD / year
…Lead the development of appropriate reporting and monitoring tools and…
Added 1 min ago
Associate or Full Professor in Health Systems Science & Business Analytics
Virginia Tech
Roanoke, VA
…pioneering research, innovative programs, and cutting-edge analytic tools to revolutionize healthcare…
Added 1 min ago
Arborist Sales Representative
Bartlett Tree Experts
Gaithersburg, MD
Prepare and provide proposals to clients utilizing sales process tools, software, and other technologies
Added 1 min ago
CC
Service Center Representative
Covered California
CA
- $3,833 to $4,804 USD / month
Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be…
Added 1 min ago
HD
JEWISH CHAPLAIN
High Desert State Prison
CA
- $5,743 to $7,541 USD / month
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by…
Added 1 min ago
CC
Program Coordinator/Relief Supervisor
CA Conservation Corps
United States
- $5,931 to $7,366 USD / month
Assist with purchasing uniforms, equipment, and tools to prepare for the season. Arrange for vehicle maintenance and repairs as needed to ensure safe transport of crews. Assist with all…
Added 1 min ago
Server PT
Discovery Village at Melbourne
Melbourne, FL
…members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding…
Added 1 min ago
Controls Engineer
Actalent
Glendale, CA
acknowledge and agree that your application may be reviewed using AI tools.

Effortless Office

IT Tech Support - Tier 2 NOC Analyst

Remote, United States

Remote

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Job details

Workplace: Remote
Apply by: Feb 7, 2027
Experience: 3-7 Years of IT, Help Desk and/or MSP experience
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

As a Tier 2 NOC Analyst, you will monitor client environments using various RMM, monitoring, and alerting tools, respond to afterhours incidents, and provide escalation support to Service Delivery Teams. You will handle incoming service requests, perform root cause analysis, follow defined Knowledge Base (KB) articles, and contribute to KB documentation. This position requires technical acumen, attention to detail, and the ability to work independently during non-business hours. Location: Remote Schedule: Tuesday - Saturday 7:00 pm - 4:00 am pacific Bonus: This position is eligible for monthly bonuses

Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Monitoring & Alert Management

Monitor dashboards, alerts, and notifications from RMM, SIEM, backup, and other platforms.
Triage, validate, and respond to system, network, and application alerts.

Ticket Handling & Service Requests

Respond to incoming service requests, incidents, and changes during afterhours.
Prioritize and process tickets according to SLA, impact, and urgency.
Update ticket notes, status, and resolution steps in AutoTask.

Incident Escalation & Communication

Escalate unresolved issues to Tier 3 or on-call teams as necessary.
Communicate incident impact and timelines to internal stakeholders.

Troubleshooting & Resolution

Troubleshoot system performance issues, failed backups, service outages, and connectivity problems.
Work with firewalls, servers, network equipment, and cloud platforms under guidance or KBs.
Execute scripts, tools, and diagnostics as needed for alert resolution.

Documentation & SOP Contribution

Update tickets, shift handoff notes, and KB articles with resolution steps and improvements.
Participate in recurring reviews to improve alert accuracy and triage processes.

Qualifications:

High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
Preferred Certifications: VMware Certified Professional (VCP) and Microsoft 365 Certified: Administrator Expert
Excellent inter-personal skills; as good with people as you are with computers
Undefeatable attitude: being okay with not knowing the answer, yet confident in ability to figure it out
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with networking and managing/configuring servers
Experience with Office 365 administration, Azure AD, and VMWare
Experience with Group Policy
Experience with DNS (both public and private)
Experience with RMM (Remote Management & Monitoring) systems (preferably Kaseya)
Ability to provide 24/7 on-call support during rotation schedule

Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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