Jobs in the United States

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Added 1 min ago
TC
Truck Loader Operator-Days
Thatcher Company
Williamson, NY
- $23 to $27 USD / hour
…solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision,…
Added 5 mins ago
Desktop Support Engineer / IT
Frier & Levitt, LLC
Montville, NJ
…onboarding and offboarding, maintain desktop and mobile device infrastructure, and coordinate with our Senior IT Manager to deliver comprehensive IT…
Added 9 mins ago
EO
Network Operations Manager
Effortless Office
Remote, United States
- $100,000 to $120,000 USD / year
…manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review client…
Added 9 mins ago
EO
IT Tech Support - Tier 2 Analyst
Effortless Office
Remote, United States
- $24 to $26 USD / hour
Collaborate with Tier 3 and project teams for infrastructure upgrades, deployments, and client onboarding.
Added 27 mins ago
G
Transportation P.E. - Salina, KS
GPAC
Salina, KS
- $90,000 to $150,000 USD / year
Added 27 mins ago
G
Transportation P.E. - Hutchinson, KS
GPAC
Hutchinson, KS
- $90,000 to $150,000 USD / year
Added 29 mins ago
G
Transportation P.E. - Rolla, MO
GPAC
Rolla, MO
- $90,000 to $150,000 USD / year
Added 29 mins ago
G
Transportation P.E. - St Joseph, MO
GPAC
St Joseph, MO
- $90,000 to $150,000 USD / year
Added 33 mins ago
Manager, Talent & Organizational Development
Chemours
Wilmington, DE
Added 33 mins ago
Technical Service Specialist
Chemours
Newark, DE
…semiconductor manufacturing, energy and artificial intelligence…
Added 37 mins ago
Infrastructure Engineer I (Onsite)
RTX Corporation
west valley city, UT
Typical job functions for the Infrastructure Engineer I include participation on collaborative, cross-disciplined integrated product teams, often employing agile software development…
Added 44 mins ago
W
Staff, Software Engineer - FullStack Java Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
…and deployment of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role requires ownership of the full software lifecycle, ensuring quality…
Added 45 mins ago
Senior Manager, Security Engineering
MstarInc Morningstar Inc. Legal Entity
United States
Partner with product development, cloud platform, and infrastructure teams to strengthen security across AWS, GCP, and Azure while supporting product delivery.
Added 51 mins ago
A
Test Equipment Design Engineer
Aerotek
Berkeley, CA
- $69.44 to $104.17 USD / hour
…Design Engineer to design and develop custom electrical test infrastructure supporting Battery Management System (BMS) reliability testing. You will work closely with reliability engineers…
Added 53 mins ago
C
Data Center Manager (Night Shift) - onsite Barker, NY
CBRE
Barker, NY
- From $120,000 USD / year
…requirements of mission-critical client environments, safeguarding infrastructure uptime, and managing on-site client…
Added 53 mins ago
Production Control Engineer
Apex Systems, Inc.
GETZVILLE, NY
Added 54 mins ago
Mechanical Design Engineer
EMCOR Group
Tonawanda, NY · Victor, NY
Added 54 mins ago
RA
Construction & Procurement AGC I
RWE Americas
White Plains, NY
- $160,000 to $200,000 USD / year
…and/or related procurement in a law firm or an energy or large infrastructure…
Added 54 mins ago
Strategic Segment Proposal Engineer
ABB
STATEN ISLAND, NY
…single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising…
Added 54 mins ago
P
Director, US ELREXFIO
Pfizer
New York City, NY
- $162,900 to $271,500 USD / year
…manufacturing teams, backed by advanced digital and AI-enabled infrastructure and the authority to accelerate medicines from discovery to delivery. Guided by our values of courage,…
Added 55 mins ago
M
Transit Management Analyst Series
MTA
Brooklyn, NY
- From $115,252 USD / year
Added 55 mins ago
Senior Director, Platform Engineering
Altana Technologies, Inc.
BROOKLYN, NY
…entire Altana engineering organization builds on: the cloud infrastructure that runs our products and the developer experience that determines how fast and how safely we ship. You will lead…
Added 55 mins ago
Field Service Operations Manager
EMCOR Group
Syracuse, NY
Added 55 mins ago
S
Senior Energy Engineer
Siemens
Syracuse, NY · Buffalo, NY · Albany, NY · Rochester, NY
- $92,589 to $158,725 USD / year
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and…
Added 55 mins ago
PM Major Construction
Avangrid Service Co
ROCHESTER, NY
…Construction will manage high value, long duration and high impact infrastructure projects located in Maine, New York, Connecticut, and Massachusetts. Projects managed include but are not…

Effortless Office

IT Tech Support - Tier 2 Analyst

Remote, United States

Remote

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Workplace: Remote
Apply by: Feb 5, 2027
Experience: 3-7 Years of IT, Help Desk and/or MSP experience
Posting language: English
Posted: Nov 7, 2026

Original job description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 2s also serve as leaders on their team by providing mentorship and training to Tier 1 Analysts, managing ticket workflows, assigning tickets, and developing KBs. It is paramount that this role is passionate about providing quality support for end users, is tenacious in finding solutions, loves teaching others, and cares about creating clear documentation and SOPs. Location: Remote Schedule: Monday - Friday 8:00am - 5:00pm pacific

On-Call Rotation: Tier 2s are placed into rotation for on-call after their 90-day probation period. On call schedule is Friday – Friday 24/7 as needed, and rotation comes up roughly every 6 weeks. Bonus: This position is eligible for monthly bonuses

Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Respond to and resolve escalated service tickets from Tier 1 analysts in a timely manner.
Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and peripherals.
Perform root cause analysis for recurring incidents and suggest process or technical improvements.
Maintain thorough documentation of incidents, actions taken, and resolutions in the ticketing system (e.g., ConnectWise, Autotask).
Collaborate with Tier 3 and project teams for infrastructure upgrades, deployments, and client onboarding.
Maintain SLAs and ensure high customer satisfaction through professional communication and follow-up.
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:

High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
Preferred Certifications: VMware Certified Professional (VCP) and Microsoft 365 Certified: Administrator Expert
Excellent inter-personal skills; as good with people as you are with computers
Undefeatable attitude: being okay with not knowing the answer, yet confident in ability to figure it out
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with networking and managing/configuring servers
Experience with Office 365 administration, Azure AD, and VMWare
Experience with Group Policy
Experience with DNS (both public and private)
Experience with RMM (Remote Management & Monitoring) systems (preferably Kaseya)
Ability to provide 24/7 on-call support during rotation schedule

Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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More about this job

Skills

Microsoft Active Directory
Microsoft Windows Server
VMware
Teaching
Documentation
Troubleshooting
Technical support
Microsoft 365
CCNA
Microsoft Azure
DNS

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