Jobs in the United States

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Added 24 mins ago
IG
Salesforce Developer/Admin
Insight Global
Remote, United States
- From $20 USD / hour
Insight Global is seeking a Mid-Level Salesforce Developer / Administrator for a top medical technology / healthcare client. This individual will join an established Salesforce team in a…
Added 32 mins ago
Facility Manager
BGIS Global Integrated Solutions US LLC
East Brunswick, NJ
…management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned…
Added 52 mins ago
TI
Senior Systems Administrator
TechFlow, Inc.
Remote, United States
- $75,000 to $85,000 USD / year
Hybrid Remote: (Must have the ability to attend in person meetings Northern VA/DC Metro area)
Added 1 hour ago
Technical Architect 4C
Genpact LLC
Dallas, TX
…measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active…
Added 1 hour ago
Sr. SAP Basis Administrator
Waters Technologies Corporation
Milford, MA
Handle system lifecycle activities such as system refreshes, copies, client administration, and transport management (STMS) in a cloud-managed model.
Added 1 hour ago
Manager, Sales Activation Coordinators
Jobgether
Remote, United States
Ensure secure management of external administrator credentials through approved internal vaults and tools such as 1Password.
Added 2 hours ago
Sr. Financial Advisor - Edward Jones Connection
Edward Jones
Tempe, AZ
Louis, MO home office locations are expected to work in the office four days per week
Added 2 hours ago
T
Onshore - Human Resources Assistant: Intermediate
TEKsystems
Phoenix, AZ
- $20 to $21 USD / hour
The client is seeking a highly organized and detail-oriented Learning Support Advisor II (HR Assistant) to support the Learning & Development team in the planning, coordination, scheduling,…
Added 2 hours ago
J
Senior ServiceNow ITMS Developer
Jobgether
Remote, United States
- $90,300 to $189,600 USD / year
Participate in client-facing discussions, demonstrations, development team ceremonies, recruitment, and technical interviews.
Added 2 hours ago
B&
Legal Assistant - Litigation
Black & Graf, PLLC
Las Vegas, NV
- $60,000 to $70,000 USD / year
…for aggressive advocacy, strategic counsel, and high-quality client service. Our litigation team focuses on insurance defense, business disputes, and complex civil litigation, and we're…
Added 2 hours ago
OT
Linux System Administrator Level 2 (Fort Meade, MD)
Ops Tech Alliance
Fort Meade, MD
- $115,000 to $130,000 USD / year
…operations, monitoring and problem resolution for all of the client/server/storage/network devices. If you're looking for a challenging mission with a company that cares about your success,…
Added 2 hours ago
T
Practice Architect II_ServiceNow
TEKsystems
Baltimore, MD
- $148,200 to $222,400 USD / year
…more ownership, capabilities, or methodology while enhancing client/consultant…
Added 2 hours ago
IG
Lead CoE Admin - Power Platform & Copilot Studio
Insight Global
Woonsocket, RI
- $60 to $75 USD / hour
Insight Global is seeking a Lead Center of Excellence (CoE) Administrator to support a top healthcare industry client. This individual will oversee the daily engineering and governance of…
Added 2 hours ago
E
Medical Field Case Manager
Enlyte
Roanoke, VA
- $76,000 to $90,000 USD / year
Active Registered Nurse (RN) license required · Travel: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography
Added 3 hours ago
SC
Sr. Consultant, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $116,800 to $146,000 USD / year
5+ years' work experience in a client-facing professional services role, or 7 + years of related industry experience.
Added 4 hours ago
Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate
PwC
Saint Louis, MO
Demonstrates thorough abilities and/or a proven record of success as a Microsoft Dynamics 365 Functional Consultant in a client-facing role for a top tier consulting organization.
Added 4 hours ago
Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate
PwC
Kansas City, MO
Demonstrates thorough abilities and/or a proven record of success as a Microsoft Dynamics 365 Functional Consultant in a client-facing role for a top tier consulting organization.
Added 4 hours ago
Branch Office Administrator
Edward Jones
Fargo, ND
If you find yourself looking for a fulfilling career , the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 4 hours ago
OCP Engineer
StradIT
Remote, United States
…(Linux, Networking, Data Center), Application Development and Client Connectivity to implement, maintain and debug solutions using those…
Added 4 hours ago
Branch Office Administrator
Edward Jones
Lakewood, CO
If you find yourself looking for a fulfilling career , the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 6 hours ago
EL
Subsidiary Project Administrative Manager
ECS Ltd
Chantilly, VA
- $70,000 to $100,000 USD / year
This role is not intended to serve as a full-time Project Administrator for individual local offices other
Added 6 hours ago
ASST DIR - ADMISSIONS
UHS
ARLINGTON, TX
Under the direction of the Assistant Administrator the Assistant Director provides direction for the Intake Admissions Department in the assigned area(s) in a manner consistent with the…
Added 6 hours ago
Project Administrative Assistant
Worley
BC, CA
We are seeking a detail-oriented Project Administrator with a strong focus on technical document production to join our mining engineering team, supporting projects and studies.
Added 6 hours ago
Administrator, Pharmacy Reimbursement
Navitus Health Services
Jefferson City, MO
Added 7 hours ago
AC
PART TIME Office Administrator
Aston Carter
Huntley, IL
- $24 to $26 USD / hour
- Part-time
…ClearlyRated Best of Staffing® Platinum Award winner for both client and talent…

Effortless Office

IT Tech Support - Tier 2 Analyst

Remote, United States

Remote

$24 to $26 USD / hour

Apply on effortlessoffice.applytojob.com About employer

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Job details

Pay: $24 to $26 USD / hour
Workplace: Remote
Apply by: Feb 5, 2027
Experience: 3-7 Years of IT, Help Desk and/or MSP experience
Posting language: English
Posted: Nov 7, 2026

Original job description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 2s also serve as leaders on their team by providing mentorship and training to Tier 1 Analysts, managing ticket workflows, assigning tickets, and developing KBs. It is paramount that this role is passionate about providing quality support for end users, is tenacious in finding solutions, loves teaching others, and cares about creating clear documentation and SOPs. Location: Remote Schedule: Monday - Friday 8:00am - 5:00pm pacific

On-Call Rotation: Tier 2s are placed into rotation for on-call after their 90-day probation period. On call schedule is Friday – Friday 24/7 as needed, and rotation comes up roughly every 6 weeks. Bonus: This position is eligible for monthly bonuses

Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Respond to and resolve escalated service tickets from Tier 1 analysts in a timely manner.
Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and peripherals.
Perform root cause analysis for recurring incidents and suggest process or technical improvements.
Maintain thorough documentation of incidents, actions taken, and resolutions in the ticketing system (e.g., ConnectWise, Autotask).
Collaborate with Tier 3 and project teams for infrastructure upgrades, deployments, and client onboarding.
Maintain SLAs and ensure high customer satisfaction through professional communication and follow-up.
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:

High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
Preferred Certifications: VMware Certified Professional (VCP) and Microsoft 365 Certified: Administrator Expert
Excellent inter-personal skills; as good with people as you are with computers
Undefeatable attitude: being okay with not knowing the answer, yet confident in ability to figure it out
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with networking and managing/configuring servers
Experience with Office 365 administration, Azure AD, and VMWare
Experience with Group Policy
Experience with DNS (both public and private)
Experience with RMM (Remote Management & Monitoring) systems (preferably Kaseya)
Ability to provide 24/7 on-call support during rotation schedule

Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Apply on effortlessoffice.applytojob.com About employer

More about this job

Skills

Microsoft Active Directory
Microsoft Windows Server
VMware
Teaching
Documentation
Troubleshooting
Technical support
Microsoft 365
CCNA
Microsoft Azure
DNS

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Work requirements

Jobs in the United States