Jobs in the United States

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Added 23 mins ago
T
Data Scientist V
TEKsystems
Menlo Park, CA
- $80 to $90 USD / hour
Senior -level experience as a Product Data Scientist, Product Analyst, or similar analytics professional.
Added 23 mins ago
Supervisory Management and Program Analyst
Federal Emergency Management Agency
Oakland, CA
…cross-functional initiatives, including procurement planning, budget development, and acquisition execution sufficient to support the National Flood Insurance Program's flood mapping…
Added 23 mins ago
CA
Project Manager II - Streets Division - San Francisco Municipal Transportation Agency (5504)
City and County of San Francisco
San Francisco, CA
- $228,124 to $245,570 USD / year
Application Deadline to Apply: November 6, 2026
Added 23 mins ago
Custodian – Real Estate Division (TEX 2708)
City and County of San Francisco
San Francisco, CA
Application Opening: Wednesday, October 21, 2026
Added 23 mins ago
CA
7347-Plumber
City and County of San Francisco
San Francisco, CA
- $127,062 to $154,492 USD / year
Application Filing Deadline Updated on 10/28/2026
Added 24 mins ago
Middle Market Underwriting Manager
Columbia Bank
San Diego, CA
…including hiring, on-going training, performance reviews, coaching/development. May be required to manage and lead Credit Analyst internships for local university…
Added 35 mins ago
EO
IT Tech Support - Tier 2 Analyst
Effortless Office
Remote, United States
- $24 to $26 USD / hour
The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and…
Added 35 mins ago
IT Tech Support - Tier 1 Analyst
Effortless Office
Remote, United States
The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing,…
Added 36 mins ago
Board Certified Behavior Analyst (BCBA) - Stamford, Connecticut
Soliant Health
Stamford, CT
Make an immediate difference supporting students’ growth and development as a Board Certified Behavior Analyst (BCBA) within a local educational community. This contract opportunity near…
Added 44 mins ago
IL
Senior Analyst, Development
Invenergy LLC
Denver, CO
- $72,000 to $88,000 USD / year
As an Sr. Analyst, Renewable Development with Invenergy, you support our Renewable Development Department on several key functions of the company. This position will be based at our office…
Added 1 hour ago
R-
Software Engineer,Senior
RMC - Resource Management Concepts Inc.
HILL AIR FORCE BASE, UT
- $110,000 to $150,000 USD / year
…support in all aspects of hardware and software design analysis,development,integration,and implementation. - Identify the appropriate technologies to solve engineering issues. - Assist the…
Added 1 hour ago
HI
Sr Business Intelligence Analyst
HEALTHEQUITY, INC.
DRAPER, UT
- $106,000 USD / year
Sr Business Intelligence Analyst Job Locations US-Remote Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable. Overview How you…
Added 1 hour ago
Business Analyst I
COTIVITI, INC.
SOUTH JORDAN, UT
Business Analyst I Job Locations US-Remote ID 2026-22859 Category Payment Policy Management Position Type Full-Time Overview The Business Analyst will be responsible for driving results by…
Added 1 hour ago
Supervisory Tax Examining Technician
Internal Revenue Service
Ogden, UT
Added 1 hour ago
Associate Systems Analyst
TOYON RESEARCH CORPORATION
OGDEN, UT
Added 1 hour ago
Business Management Analyst
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is looking for you to join our team as a Business Management Analyst based on-site out of Rolling Meadows, IL supporting the supporting the Multidomain…
Added 1 hour ago
Wealth Relationship Manager Program SAFE Act - Hastings-On-Hudson
Citigroup
Hastings on Hudson, NY
The Wealth Relationship Mgmt. (Branch) Sr. Analyst SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and…
Added 1 hour ago
M
Transit Management Analyst Series
MTA
Brooklyn, NY
- From $115,252 USD / year
Utilize Microsoft Power Platform tools, including Power Apps and Power Automate, to support application development, streamline data collection, and automate workflows and recurring…
Added 1 hour ago
IT Analyst III
Kaleida Health
BUFFALO, NY
Added 1 hour ago
Applications Support Sr Analyst - Assistant Vice President
Citigroup
New York, NY
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 1 hour ago
Analyst, Omnichannel Analytics
CVS Health
Boston, MA
As an Analyst on this team, you will partner closely with leaders and cross-functional teams across Retail to deliver actionable insights that drive business decisions. This role combines…
Added 1 hour ago
UO
Data & Integration Analyst
University of Colorado Denver
Boulder, CO
- $99,700 to $109,660 USD / year
The Office of Information Technology encourages applications for a Data & Integration Analyst! This role is responsible for implementing, validating, documenting, and supporting enterprise…
Added 2 hours ago
DB
Area Sales Manager, Pacific Northwest Division
Deschutes Brewery
Spokane, WA
- $100,000 USD / year
Sets and represents the standard of excellence in sales, leadership, management, communication, contribution, training, development, and character for the entire sales organization and…
Added 2 hours ago
DB
Sales Division Director, Pacific Northwest
Deschutes Brewery
Seattle, WA
- $120,000 USD / year
…field marketing, business management, distribution and market development, and team development activity for our largest sales division. The Division Director acts as the key sales lead for…
Added 2 hours ago
Employee Benefits Analyst
Portland General Electric
Portland, OR

Effortless Office

IT Tech Support - Tier 2 Analyst

Remote, United States

Remote

$24 to $26 USD / hour

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Job details

Pay: $24 to $26 USD / hour
Workplace: Remote
Apply by: Feb 5, 2027
Experience: 3-7 Years of IT, Help Desk and/or MSP experience
Posting language: English
Posted: Nov 7, 2026

Original job description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Tier 2 Support Analyst serves as high-level support for escalated complex issues in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 2s also serve as leaders on their team by providing mentorship and training to Tier 1 Analysts, managing ticket workflows, assigning tickets, and developing KBs. It is paramount that this role is passionate about providing quality support for end users, is tenacious in finding solutions, loves teaching others, and cares about creating clear documentation and SOPs. Location: Remote Schedule: Monday - Friday 8:00am - 5:00pm pacific

On-Call Rotation: Tier 2s are placed into rotation for on-call after their 90-day probation period. On call schedule is Friday – Friday 24/7 as needed, and rotation comes up roughly every 6 weeks. Bonus: This position is eligible for monthly bonuses

Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Respond to and resolve escalated service tickets from Tier 1 analysts in a timely manner.
Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and peripherals.
Perform root cause analysis for recurring incidents and suggest process or technical improvements.
Maintain thorough documentation of incidents, actions taken, and resolutions in the ticketing system (e.g., ConnectWise, Autotask).
Collaborate with Tier 3 and project teams for infrastructure upgrades, deployments, and client onboarding.
Maintain SLAs and ensure high customer satisfaction through professional communication and follow-up.
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:

High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
Preferred Certifications: VMware Certified Professional (VCP) and Microsoft 365 Certified: Administrator Expert
Excellent inter-personal skills; as good with people as you are with computers
Undefeatable attitude: being okay with not knowing the answer, yet confident in ability to figure it out
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with networking and managing/configuring servers
Experience with Office 365 administration, Azure AD, and VMWare
Experience with Group Policy
Experience with DNS (both public and private)
Experience with RMM (Remote Management & Monitoring) systems (preferably Kaseya)
Ability to provide 24/7 on-call support during rotation schedule

Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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More about this job

Skills

Microsoft Active Directory
Microsoft Windows Server
VMware
Teaching
Documentation
Troubleshooting
Technical support
Microsoft 365
CCNA
Microsoft Azure
DNS

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