Jobs in the United States

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Added 10 mins ago
IT Tech Support - Tier 1 Analyst
Effortless Office
Remote, United States
Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Added 38 mins ago
Associate Systems Analyst
TOYON RESEARCH CORPORATION
OGDEN, UT
Added 46 mins ago
T
Executive IT Support
TEKsystems
Bellevue, WA
- $40 to $50 USD / hour
We are seeking an Executive IT Support Engineer to provide white-glove technical support for executive leadership while serving as the primary onsite IT resource for a fast-paced,…
Added 54 mins ago
Supervisor (Distribution Design), Electric Operations
National Grid USA Service Company, Inc.
QUEENSBURY, NY
About usNational Grid is hiring a Distribution Design Supervisor for our Electric Operations department in Queensbury, NY Every day we deliver safe and secure energy to homes, communities,…
Added 55 mins ago
C
Adjunct Lecturer - Industrial Design
CUNY
Queens, NY
- $91.67 USD / hour
The Industrial Design Program at LaGuardia Community College is growing and seeks adjunct industrial design lecturers to support and maintain this growth in studio practices, workshop and…
Added 56 mins ago
Technical Product Manager - Aladdin Product Managment, ASO
BlackRock
New York, NY
…researchers, and other stakeholders to innovate, conceptualize, design and pilot new capabilities across the investment…
Added 56 mins ago
Product Designer, Principal Associate Level
Capital One
New York, NY
McLean, VA: $131,300 - $149,800 for Pr. Associate, Design
Added 56 mins ago
Senior Associate, Data Scientist - US Card (Applied GenAI)
Capital One
New York, NY
Build machine learning and NLP models through all phases of development, from design through training, evaluation, and validation; partnering with engineering teams to operationalize them…
Added 56 mins ago
Senior Associate, Product Management, Card Data
Capital One
New York, NY
You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
Added 56 mins ago
Principal Associate, Data Scientist - Alternative Data Strategy
Capital One
New York, NY
Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation
Added 56 mins ago
Senior Associate, Data Scientist - Alternative Data Strategy
Capital One
New York, NY
Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation
Added 57 mins ago
AI Engineer Senior Associate
KPMG LLP
NEW YORK, NY
…managers to understand feature requirements and contribute to the technical design of AI agents and orchestration patterns * Ensure code quality and reliability by writing unit tests,…
Added 57 mins ago
Senior Electrical Engineer (Electronics)
Port Authority of New York and New Jersey
New York, NY
Instruct associate engineers, consultants and CAD personnel in the preparation of engineering drawings, specifications, estimates, and contractual elements of design. Review the writing of…
Added 57 mins ago
NL
Program Associate
NYU Langone Medical Center
New York, NY
- $43,656.26 to $53,424 USD / year
We have an exciting opportunity to join our team as a Program Associate.
Added 57 mins ago
AI Architect Director
KPMG LLP
NEW YORK, NY
…Alliance organization.Responsibilities: * Lead the architectural design and technical strategy for major components of our generative AI platform, ensuring solutions are scalable,…
Added 59 mins ago
IT Support Specialist
LEIDOS, INC.
Crane, IN
…role in maintaining reliable IT infrastructure while providing technical support to mission critical…
Added 1 hour ago
UO
Postdoctoral Associate or Research Associate
University of Colorado Denver
Boulder, CO
- $74,000 to $135,000 USD / year
The Physics NIST-PREP Department invites applications for a Postdoctoral Associate or Research Associate! This position focuses on developing and applying ultrafast extreme ultraviolet…
Added 1 hour ago
CO
IT Systems Engineer
City of New York
Bronx, NY
- $115,000 to $130,000 USD / year
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization,…
Added 1 hour ago
[Entry Level] Network Field Engineer - Cell Phone Network Field Testing (2605-3)
JND
Bellevue, WA
Education: Associate's degree in technical related field
Added 1 hour ago
Software Development Engineer, Platform Engineering and Services (AFT Labor Insights)
Amazon
Bellevue, WA
…reports to operations managers across the globe. You will own design and development of distributed systems that refresh reports every 10–15 minutes across 3 global regions while…
Added 1 hour ago
Model Development & Decision Science Director
Columbia Bank
Lake Oswego, OR
…analytics teams, including experience managing managers or senior technical leads in a regulated banking or financial services…
Added 2 hours ago
Plumber Senior
University of Kansas
Lawrence, KS
Three (3) years of experience as a journeyman level plumber. Associate degree or vocational school certification may be substituted for one year of the required experience.
Added 2 hours ago
G
Senior Designer
GPAC
Ankeny, IA
- $25 to $32 USD / hour
The Senior Designer is responsible for creating customized design solutions for residential projects while guiding clients through the entire design and product selection process. This…
Added 2 hours ago
Survey CAD Technician
GPAC
Pittsburgh, PA
Associate's degree, technical certification, or relevant experience in CAD, surveying, geomatics, or civil engineering.
Added 2 hours ago
G
Senior Designer
GPAC
Altoona, IA
- $25 to $32 USD / hour
The Senior Designer is responsible for creating customized design solutions for residential projects while guiding clients through the entire design and product selection process. This…

Effortless Office

IT Tech Support - Tier 1 Analyst

Remote, United States

Remote

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Job details

Workplace: Remote
Apply by: Feb 5, 2027
Experience: 1-2 Years of IT, Help Desk and/or MSP experience
Posting language: English
Posted: Nov 7, 2026

Original job description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions. Location: Remote Shift: Multiple Hourly Rate: $18 - $20 per hour Bonus: This position is eligible for monthly bonuses

Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
Assist with basic software installations, updates, and patches.
Support client onboardings by creating new user accounts and spin up their VMs.
Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off.
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions.
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:

High School diploma or equivalent (Degree preferred)
1-2 Years of IT, Help Desk and/or MSP experience
Required Certifications: O365 Fundamentals and Azure Fundamentals
Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+
Excellent inter-personal skills; as good with people as you are with computers
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with basic networking including wireless, wired, security and basic design
Experience with Office 365 administration, Azure AD, and VMWare

Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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