Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
M(
Associate Teacher (Gosnell)
MAAC (Metropolitan Area Advisory Committee)
San Marcos, CA
- $23.08 to $27.44 USD / hour
California Child Development Associate Teacher Permit or California Child Development Associate (CDA) credential
Added 5 mins ago
Registered Nurse(Short Stay Unit)
Veterans Affairs, Veterans Health Administration
Loma Linda, CA
Added 5 mins ago
Branch Operations Lead - Santa Cruz Branch - Santa Cruz, CA
JPMorgan Chase
Santa Cruz, CA
Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any…
Added 5 mins ago
Retail Print Manager
The ODP Group
Watauga, TX
As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print…
Added 5 mins ago
CATERING DIRECTOR - NEWBURY PARK CA
Compass Group, North America
Newbury Park, CA
…Catering and Events. You will manage a team of staff, build client relations, along with ensuring the catering offered to our guests is of outstanding…
Added 5 mins ago
Renewal and Reporting Analyst
CVS Health
Remote, United States
Executes system setup and mapping of client level benefits to align with industry coding (ICD 10, place of service, healthcare reform, etc.), similar to entry-level IT programming.
Added 5 mins ago
VA
CSR - Client Service Representative
VCA Animal Hospitals
Tustin, CA
- $18 to $21 USD / hour
We are proud to be a specialty and emergency veterinary hospital dedicated to providing exceptional patient care and client service. Joining our team means becoming part of a collaborative…
Added 5 mins ago
CATERING ADMIN MANAGER - NEWBURY PARK CA
Compass Group, North America
Newbury Park, CA
Exceptional client relations and customer service abilities
Added 5 mins ago
Civil Litigation Associate
GPAC
Hartford, CT
Prepare status reports and provide exceptional client service throughout the litigation process.
Added 6 mins ago
Account Management Associate I
Kaiser Permanente
Pasadena, CA
We are seeking a customer-focused professional with strong customer service experience, excellent phone communication skills, and proficient typing abilities. The ideal candidate is…
Added 6 mins ago
Registered Nurse (Urgent Care)
Veterans Affairs, Veterans Health Administration
Stockton, CA
Added 6 mins ago
AU
Security Professional - Government Site
Allied Universal
Stockton, CA
- $19.99 USD / hour
Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
Added 6 mins ago
HS
Dining Services Department Manager
Healthcare Services Group, Inc.
Stockton, CA
- From $39 USD / hour
Associate’s degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred.
Added 6 mins ago
Associate Sales Counselor, Disney Vacation Club (Project Hire)
The Walt Disney Company
Anaheim, CA
…take the next step toward a lifetime of Disney memories. As an Associate Counselor, you’ll connect with prospective Members, learn what matters most to them, and help them explore how…
Added 6 mins ago
Psychologist - Hospital Consult Liaison Services
Kaiser Permanente
Walnut Creek, CA
Knowledge of social service agencies, state regulations and APA standards as it related to client treatment, patient rights and client/patient confidentiality.
Added 6 mins ago
Director of Centralized Catering Operations
Compass Group, North America
Mountain View, CA
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our…
Added 6 mins ago
Senior Client Service Account Associate
JPMorgan Chase
Irvine, CA
Do you love managing a large portfolio of clients? If so, come join our team as a Client Service Account Manager where you will have direct responsibility for servicing a portfolio of large…
Added 7 mins ago
Cloud Engineer
Maximus
Sacramento, CA
Maximus is seeking a Cloud Engineer to support a defense client remotely.
Added 7 mins ago
Commercial Credit Associate, Not for Profit & Government Banking
BMO Financial Group
San Francisco, CA · Newport Beach, CA
…bank policies and procedures while maintaining an exceptional client service…
Added 7 mins ago
Customer Solutions Strategy Consultant
IBM
San Francisco, CA · San Jose, CA
As an Associate Partner within Customer Transformation, you will lead the design and delivery of modern customer service and contact center transformations, combining deep technology and…
Added 7 mins ago
AU
Site Supervisor Full Time
Allied Universal
Los Angeles, CA
- $36 USD / hour
- Full-time
…profitability, and quality assurance of uniformed services for a client’s…
Added 8 mins ago
G
General Liability Associate Attorney
GPAC
Cullman, AL
- $90,000 to $140,000 USD / year
A well-established law firm is seeking a General Liability Associate Attorney to join its litigation team in Alabama. This position offers the opportunity to work on a broad range of…
Added 17 mins ago
P
Account Manager - Medical Device
PrideStaff
Mission Viejo, CA
- $26 to $27 USD / hour
2+ years of experience in Account Management, Inside Sales, Customer Success, Customer Service, Customer Support, Account Coordination, Sales Support, Order Management, Client Services, or…
Added 17 mins ago
PT Sales Associate - Seasonal-4
Tory Burch LLC
Grand Prairie, TX
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…
Added 17 mins ago
PT Sales Associate - Seasonal
Tory Burch LLC
Southaven, MS
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…

Effortless Office

IT Tech Support - Tier 1 Analyst

Remote, United States

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Apply by: Feb 5, 2027
Experience: 1-2 Years of IT, Help Desk and/or MSP experience
Posting language: English
Posted: Nov 7, 2026

Original job description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions. Location: Remote Shift: Multiple Hourly Rate: $18 - $20 per hour Bonus: This position is eligible for monthly bonuses

Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
Assist with basic software installations, updates, and patches.
Support client onboardings by creating new user accounts and spin up their VMs.
Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off.
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions.
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:

High School diploma or equivalent (Degree preferred)
1-2 Years of IT, Help Desk and/or MSP experience
Required Certifications: O365 Fundamentals and Azure Fundamentals
Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+
Excellent inter-personal skills; as good with people as you are with computers
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with basic networking including wireless, wired, security and basic design
Experience with Office 365 administration, Azure AD, and VMWare

Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Apply About employer

Report this job