Jobs in the United States

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AS
Housing Case Manager (Bucks County, PA)
Access Services
Warminster, PA
- $20 USD / hour
Certified Peer Specialist certification required · Vehicle must have valid registration and inspection stickers
Added just now
Behavioral Health Program Manager (Clinical Therapist Supervisor) (AAC)
State of Kansas
KS
…documentation workflow and processes. Develops and provides training programs for staff to further professional development, improve therapeutic response on the unit, and increases staffs’…
Added just now
W
Product Coordinator
Williams-Sonoma
San Francisco, CA
- $25 USD / hour
Career development workshops and learning programs
Added 1 min ago
DO
Public Service Manager II - Transit Unit Manager
Department of Transportation
Augusta, ME
- $75,067.2 to $106,163.2 USD / year
…multimodal and Federal Transit Administration funding. The manager will work with operators, Metropolitan Planning Organizations, State and Federal Agencies, Rural Planning Organizations,…
Added 1 min ago
Associate Project Manager - Bracco Medical Technologies
Acist Medical Systems Inc.
Eden Prairie, MN · Maple Grove, MN · Edina, MN · Minneapolis, MN · Plymouth, MN · Minnetonka, MN
The Associate Project Manager is a leader of projects supporting the BMT medical devices portfolio. The Associate Project Manager will primarily work at the direction of a Program Manager…
Added 1 min ago
Merchandiser (F/T) Farmington
Admiral Beverage Corporation
United States
…you. Admiral offers: competitive wages, a full-scale benefit program including health, dental, and vision coverage, 401(k) and retirement programs, paid leave and holidays, and much, much…
Added 1 min ago
Merchandise Manager
Ulta Beauty, Inc.
Okemos, MI
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 1 min ago
Occupational Therapist
St Michael Medical Center
SILVERDALE, WA
…clinical patient loads. Communicates with and keeps Supervisor or Manager apprised of matters regarding daily schedule or staffing issues. Provides rounds coverage as appropriate. Oversees…
Added 1 min ago
Cost Project Manager
Hays Electrical Services
Houston, TX
The Cost Project Manager (CPM) owns cost control across Hays Electrical Services' data center and mission-critical build program - from early budget development through final close-out. As…
Added 1 min ago
Sales Training Manager
Align Technology
Morrisville, NC
This position is ideal for an experienced field sales or sales training professional to join the North America Learning & Development team as Sales Training Manager at our Raleigh location,…
Added 3 mins ago
MF
ACTIVITY LEADER
METROPOLITAN FAMILY SERVICE
Portland, OR
- $18.52 USD / hour
Communicate frequently with the SUN Site Manager about individual student progress, successes and concerns. Keep the SUN Site Manager informed about overall class development and needed…
Added 3 mins ago
MF
ACTIVITY LEADER
METROPOLITAN FAMILY SERVICE
Gresham, OR
- $18 to $30 USD / hour
Communicate frequently with the SUN Site Manager about individual student progress, successes and concerns. Keep the SUN Site Manager informed about overall class development and needed…
Added 4 mins ago
Proposal Solution Manager – Ellucian Student Flex (Prior Experience with Anthology SIS) (Remote)
Ellucian
UNAVAILABLE
Ellucian is seeking a highly skilled Proposal Solution Manager focused on selling Ellucian Student Flex (formerly Anthology SIS) to join the Global Proposals team, serving as a functional…
Added 5 mins ago
Water Resources Engineering Section Manager
HNTB Corporation
Arlington, VA
…Arlington National Cemetery Entry Corridor project, Maryland SHA programs; along with VDOT's I-64/I-264 Phase IIIA Design-Build project and the NOVA District Megaprojects Program support…
Added 7 mins ago
Program Manager I - Fitness
Health Fitness Corporation
Chicago, IL
(Note: certification must have an in-person component and not 100% online/OSHA compliant)
Added 7 mins ago
HF
Assistant Health Fitness Program Manager
Health Fitness Corporation
Westlake, TX
- $18 to $22 USD / hour
Contributes to all management, operations, technical and administrative functions of a large onsite health and fitness program. Oversees day to day operations and routinely serves as…
Added 7 mins ago
MS
Nutrition Services Manager - 8 hours (6:30a.m. - 2:30 p.m.)
Minnesota Service Cooperatives
MN
- $24.91 to $31.43 USD / hour
Must have reliable transportation
Added 8 mins ago
Senior Counsel, Compliance
Catalent
Bridgewater, NJ
Manage the Business Conduct Helpline and Speak Up program, including case management, anti-retaliation monitoring, and vendor oversight, consistent with the EU Whistleblower Directive and…
Added 8 mins ago
Curriculum, Data and Assessment Manger - Special Education - 9816
New Bedford Public School District
New Bedford, MA
…and/or successful recent leadership experience in assessing program needs, instructional planning, assessment development, and professional…
Added 9 mins ago
Kids Leader
LTFMGTCO LTF Club Management Co, LLC
United States
First Aid certification, Infant/Child and Adult CPR/AED certification required within the first 60 days of hire
Added 9 mins ago
Business Development Manager - Aerospace Cumings Microwave Materials
PRC-DeSoto International, Inc.
United States
Candidates must have or be eligible to obtain secret clearance
Added 9 mins ago
Procurement Manager
Public Health Solutions
Long Island City, NY
The selected candidate will support our contract and grant development programs and as well as a broad range of other procurement-related work. In addition, the Contract Manager/Procurement…
Added 9 mins ago
General Manager
Ulta Beauty, Inc.
Smyrna, TN
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 9 mins ago
Sales Manager
Ulta Beauty, Inc.
Lake Charles, LA
Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and…
Added 9 mins ago
UB
General Manager
Ulta Beauty, Inc.
Hamden, CT
- $83,200 to $112,320 USD / year
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…

EEC Acquisition, LLC

Senior Service Manager

Remote, United States

Apply on smartcare.wd5.myworkdayjobs.com About employer

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary of the Job:

The Senior Service Manager is responsible for leading the operational, financial, and customer service performance of multiple service regions while providing leadership and development to Service Managers, Service Technicians, and support personnel. This position oversees regional profitability, workforce management, customer retention, safety compliance, and service execution to ensure exceptional customer experience and achievement of company goals. The Senior Service Manager serves as a strategic business partner focused on operational excellence, employee engagement, and sustainable growth.

A Day in the Life:

The Senior Service Manager provides strategic leadership and operational oversight for multiple service regions to ensure safe, efficient, and profitable operations.

Lead, coach, mentor, and develop Service Managers and service teams across assigned territories.
Foster a positive team environment while maintaining visibility and engagement with managers, technicians, and support personnel.
Maintain full responsibility for multi-region profit and loss (P&L) performance, budgeting, forecasting, and achievement of EBITDA goals.
Drive operational excellence through effective workforce planning, technician utilization, scheduling, and resource management.
Oversee regional payroll processes and labor utilization programs.
Establish and monitor key performance indicators related to productivity, customer service, profitability, utilization, and employee performance.
Partner with recruiting and operational leadership to interview, hire, and onboard management and technical personnel as needed.
Conduct annual performance reviews and implement coaching and performance improvement plans when necessary.
Improve customer and employee retention through proactive engagement and relationship management.
Develop and maintain strong relationships with key customers and strategic accounts.
Resolve escalated customer concerns and ensure timely, effective communication and issue resolution.
Monitor market performance and implement strategies to grow market share while delivering premier customer service.
Oversee service scheduling, dispatch operations, and allocation of technicians, equipment, and vehicles to meet customer needs.
Ensure consistent operational processes, procedures, and service standards across multiple regions.
Coordinate communications among field personnel, management, customers, and support departments.
Review and maintain service records, work orders, inventory information, expenses, and operational reporting utilizing ASCENT Software and other company systems.
Determine personnel, equipment, materials, and vehicle requirements based on customer demands and business objectives.
Review operational metrics and financial reports to identify trends, risks, and continuous improvement opportunities.
Ensure adherence to company policies, procedures, objectives, and regulatory requirements.
Promote workplace safety and enforce safe work practices and accident prevention procedures.
Provide leadership support during emergency service situations, operational disruptions, and critical customer escalations.
Participate in weekend dispatch rotation and after-hours support as required.
Assist as a technical and operational resource for Service Managers and Lead Technicians.
Lead strategic initiatives, process improvements, and operational excellence programs within assigned territories.
Perform any other duties assigned by manager(s).
Participate in and lead training for career development, safety, and maintaining required certifications.
Conduct and support client engagement activities to strengthen relationships with clients and increase understanding of their needs.
Must be able to manage customer portals in real time.

Organizational Core Competencies:

Perform all duties with integrity, safety, and professional mentality
Promote a positive and inclusive work/team environment
Communicate all program deficiencies and improvements
Report on all non-conforming work
Ensure effective communication
Demonstrate discretion, confidentiality, and good judgement when dealing with sensitive company, personnel, and client information
Foster collaboration and communication

Education Requirements:

High School Diploma or GED required.
Bachelor's Degree in Business Administration, Operations Management, Engineering, Technical Services, or a related field preferred.
Equivalent combination of education, leadership experience, and industry experience may be considered.

Years of Experience:

7+ years of experience in field service operations, technical service management, operations management, or a related industry required.
3+ years of experience managing multiple locations, regions, or business units preferred.
3+ years of experience leading managers, supervisors, technicians, or cross-functional teams required.
Demonstrated experience managing P&L performance, budgeting, forecasting, and business metrics required.
Experience with dispatch operations, workforce planning, customer relationship management, and service delivery preferred.

Systems:

Proficient with Google Workspace and Microsoft Office Suite products (Excel, PowerPoint, Word, Outlook).
Experience using service management, dispatching, and workforce management systems.
Experience with ASCENT Software preferred.
Familiarity with ERP, CRM, and reporting systems preferred.
Experience with Workday or similar Human Resources Information Systems preferred.

Licensures/Training Requirements:

Be eligible for Professional Registration
OSHA 30 training preferred
Leadership development and management training preferred.
Industry-specific certifications applicable to service operations are a plus.
Ability to maintain required company and customer site certifications.

Soft Skills:

Excellent organizational, communication, and leadership skills, including a demonstrated ability to lead multi-disciplinary teams and motivate others.
Strong customer relationship management and conflict resolution abilities.
Ability to interface with cross-functional teams and all levels of personnel and management.
Strong financial acumen and business decision-making capabilities.
Strong problem-solving and analytical skills.
Able to work independently while managing multiple priorities and competing demands.
Solid organization and time management skills.
Effective verbal and written communication skills.
Ability to think and act strategically and proactively.
Strong presentation, coaching, and mentoring skills.
Resourcefulness, flexibility, and resiliency to operate in a dynamic and fast-paced environment.

Schedule/Essential Physical Functions Disclaimer as applicable:

The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular work schedule is generally Monday through Friday, 7:00 a.m. to 5:00 p.m.; flexibility is required based on operational needs.
Weekend dispatch coverage and after-hours support may be required.
Ability to travel between regional locations, customer sites, and company facilities as needed.
Sitting for extended periods of time (3-4 hours).
Working in front of computer screens for up to 8-10 hours per day.
Ability to stand, walk, bend, stoop, and reach as necessary during site visits.
Must have the ability to lift up to 50 pounds occasionally using company-provided equipment and proper lifting techniques.
Ability to safely navigate customer facilities, warehouses, service centers, and office environments.

Travel:

Ability and willingness to travel regularly within assigned regions.
Occasional overnight travel may be required.
On-call work and limited weekend travel or work may be required.

Safety/Drug Screening:

Capability to pass background checks and initial drug screening
Valid driver’s license
Commitment to following all company safety policies and procedures.
Ability to comply with customer-specific site safety requirements.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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Jobs in the United States