Enterprise Software Support Engineer

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for an Enterprise Software Support Engineer to join our team in Bloomfield Hills, MI! This is an in-office position. Relocation assistance is not provided.

The Enterprise Software Support Engineer independently supports, configures, integrates, and improves assigned enterprise software systems within established technical, security, architecture, and operational standards. The Engineer resolves complex technical issues, contributes to projects and solution design, develops technical documentation and automation, and escalates major, recurring, cross-functional, or high-risk matters when broader technical leadership is required.

What are the responsibilities of the Enterprise Software Support Engineer?

• Support and maintain enterprise software systems including ERP, CRM, and related platforms.
• Resolve complex technical issues related to ERP/CRM systems and related applications.
• Collaborate with internal teams and vendors to resolve technical issues and implement enhancements.
• Configure, integrate, develop, and implement enterprise software solutions within established architecture, security, and engineering standards.
• Stay current with all assigned enterprise software systems and related applications, changes, and updates.
• Monitor system performance to ensure system reliability, performance, and compliance with organizational standards.
• Ensure data integrity, security, and compliance across supported systems.
• Travel to remote sites to perform training and provide rollout support when necessary.
• Collaborate with other teams on best practices in relation to use of enterprise software programs.
• Collaborate with stakeholders to gather requirements and support project delivery.
• Document technical processes and provide knowledge sharing across the team.

What are the role requirements?

• Bachelor’s degree in technology related field or previous job equivalent experience in property management is required.
• 2-5 years of experience supporting enterprise software systems such as ERP or CRM platforms.
• Knowledge of Yardi and related applications (Voyager, RentCafé CRM, and RentCafé) preferred.
• Strong working knowledge of Microsoft Office applications (Outlook, Excel, PowerPoint, and SharePoint).
• Strong working knowledge of SQL Database, web development, and application support is preferred.
• Proficiency in data extraction/scripting languages including but not limited to SQL and Python.
• Ability to learn new technologies quickly and adapt to changing environments.
• Experience with monitoring tools, ticketing systems, and automation platforms.
• Understanding of cybersecurity principles and compliance standards.
• Familiarity with DevOps tools and practices.
• Strong communication and collaboration skills.
• Knowledge and experience of customer service practices.
• Knowledge of property management processes and procedures.
• Shows initiative in finding solutions to commonly found problems.
• Strong analytic and research skills to help troubleshoot and develop solutions to issues.
• Consistently exhibits timely resolution of escalated technical issues and defects.
• Ability to work independently as well as with a team.
• Displays enthusiasm to learn more about processes.
• Uses attention to detail to achieve precise results.
• Is adaptable and flexible when given new responsibilities.
• Occasional extended support coverage – which may include on-call, evening and/or weekend hours.
• Ability to be organized, detail-oriented, and to work effectively in a fast-paced environment.
• Ability to work cooperatively and respectfully with others.
• Must possess exceptional organizational and time-management skills, including the ability to balance and prioritize simultaneous projects and tasks.
• Strong written and verbal communication skills are required.
• Must present the ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations.
• Maintains a high level of confidentiality.
• Should consistently demonstrate behaviors that align with the company’s Mission, Vision, and Values, and perform in accordance with the standards outlined in our Performance Pillars.
• Must be willing to travel to various locations via private or public air transportation and locations within driving distance via car multiple times a month, including overnight trips.
• Regular attendance, work ethic and strong interpersonal skills are required for success in this position.
• Must have a valid driver’s license and reliable transportation.

What's in it for you?

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.