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Associate, Part Time Sales
Sleep Number Retail Corporation
10988, PA
- Part-time
At Sleep Number, we believe quality sleep can and will change the world. It's our purpose. And it starts with you. Our Associate, Part Time Sales position offers a great way to balance your…
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Associate, Part Time Sales
Sleep Number Retail Corporation
10998, VA
- Part-time
At Sleep Number, we believe quality sleep can and will change the world. It's our purpose. And it starts with you. Our Associate, Part Time Sales position offers a great way to balance your…
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Respiratory Care Practitioner (RCP) - PRN Days | Overland Park Rehab
PAM Health Rehabilitation Hospital of Overland Park
Overland Park, KS
…gases, at least a high school diploma is required, preferably an associate…
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Usher, PT
Greendale, WI
Join the Marcus Theatres Team and learn how we have redefined the movie going experience! As a theatre associate with Marcus Theatres, you will be a part of a family you can connect with,…
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Business Operations Specialist
LLNL
Mercury, NV
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Patient Appointing Services Supervisor
Goldbelt
Tacoma, WA
- $35,000 to $43,000 USD / year
…support customers across scientific, clinical, technological, and program management…
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Warehouse Clerk
North State Grocery
Chico, CA
- $17.9 to $21.9 USD / hour
Position: Warehouse Associate Wage: 17.50-20.50
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Patient Appointing Services Manager
Goldbelt
Tacoma, WA
- $22.93 USD / hour
…support customers across scientific, clinical, technological, and program management…
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Patient Appointing Services Lead
Goldbelt
Tacoma, WA
- $20.05 USD / hour
…support customers across scientific, clinical, technological, and program management…
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Clear and Legible Reporting Services Supervisor/Manager
Goldbelt
Tacoma, WA
- $85,000 to $95,000 USD / year
…support customers across scientific, clinical, technological, and program management…
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Administrative / Mail / Correspondence Support
Goldbelt
Tacoma, WA
- $31.25 to $38.47 USD / hour
…support customers across scientific, clinical, technological, and program management…
Added 1 min ago
Administrative Associate
Stanford
Remote, United States
The Department of Radiology is seeking an experienced Administrative Associate (AA) to support the Nuclear Medicine Division. The AA will work with expert faculty and through their support…
Added 1 min ago
Learning & Development Specialist Associate
BBSS Beyond Blue
Remote, United States
Prepares training content, program documentation, and instructional materials.
Added 1 min ago
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Associate Tech 1st Shift Indianapolis IN
adecco
Indianapolis, IN
- $18.5 USD / hour
Adecco is hiring immediately for Associate Tech in Indianapolis, IN. Do essential jobs with one of our premier clients, with starting pay at Pay Rate $18.50/hr. As an Associate Tech, you…
Added 1 min ago
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CWR Warehouse Associate I
adecco
Bolingbrook, IL
- $18 to $19 USD / hour
We are seeking a Warehouse Associate for an on-site temporary position in Bolingbrook with the opportunity to become permanent. This full-time role follows a 1st shift schedule and supports…
Added 1 min ago
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Assc Patient Care Coord/22/HCD120
adecco
El Paso, TX
- $19.02 to $19.07 USD / hour
Adecco Healthcare & LifeSciences is currently looking for a professional, customer-focused Associate Patient Care Coordinator to join the location in El Paso, TX.
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Packer
adecco
York, PA
- $17.29 USD / hour
2nd Shift Production & Packaging Associate – Temp-to-Hire
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Coordinator Association Management & Compliance
MVW Services Corporation
Orlando, FL
Research board member and/or other owner information in Universe, Associate Console or other system as needed.
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Associate Manager, Sales Operations - AZ
NerdWallet
Scottsdale, AZ
- $94,000 to $168,000 USD / year
The Associate Manager, Sales Operations is responsible for managing the core operational processes that support NerdWallet's SMB Sales organization, including lead routing, sales…
Added 1 min ago
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Associate Manager, Sales Operations - NY
NerdWallet
New York, NY
- $94,000 to $168,000 USD / year
The Associate Manager, Sales Operations is responsible for managing the core operational processes that support NerdWallet's SMB Sales organization, including lead routing, sales…
Added 2 mins ago
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Remote Continuous Monitoring Technologist (CM Tech) - Weekends
SYNTHESYS BRAIN HEALTH LLC
Remote, United States
- $30 to $33 USD / hour
Graduate of a CAAHEP-accredited Neurodiagnostic Technology (NDT) program, or an Associate's/Bachelor's degree in Allied Health or a related science.
Added 2 mins ago
Medical Assistant 2 - Pulmonology Clinic
Children's Healthcare of Atlanta
Atlanta, GA · Sandy Springs, GA
Successful completion of a medical assistant training program from an accredited school or a formal medical services training program of the United States Armed Forces or a practical,…
Added 2 mins ago
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Medical Assistant - Chamblee Brookhaven - Part-time
Children's Healthcare of Atlanta
Chamblee, GA
- Part-time
Successful completion of a medical assistant training program from an accredited school or a formal medical services training program of the United States Armed Forces or a practical,…
Added 2 mins ago
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Retail Store Associate
Rowan
Katy, TX
- $15 to $19 USD / hour
We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our LaCenterra studio location. You will be responsible for creating an exceptional piercing…
Added 2 mins ago
Medical Assistant - Neurology - MA
Mayo Clinic
Scottsdale, AZ · Scottsdale
- Graduate from a Medical Assistant diploma or associate degree program.

Edward Jones

Service Director

United States

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Job details

Education: Bachelor’s degree
Posting language: English

Original job description

As a Director in the Service Delivery capability, you are responsible for creating the conditions to ensure Edward Jones HQ Service makes the progress necessary to achieve our ambition while delivering on our unique mission to ensure exceptional service solutions are provided the first time, every time to our branch teams as well as clients. Responsible for leading cross-capability initiatives that build future value to ensure people, process, and technology deliver the highest valued experience. You will work closely with business partners to execute strategic service initiatives and lead elements of the multi-year transformation. Functionally you are responsible for the performance of your departments and developing the talent in your areas of responsibility (Department Leaders, Team Leaders, and Associates) as well as talent across the firm.

What you’ll do:

Create the conditions to ensure the multiple functions that you lead can achieve the Service Delivery ambition and deliver on our unique mission through clear strategies, objectives, priorities, measures of success, and talent planning.
Build new service delivery capabilities (digital & non-digital) as the business evolves to meet changing needs of our clients and branch teams. Establish and lead key business/service delivery initiatives, establishing the vision and outcomes, evaluating the effectiveness, providing oversight and controls to ensure value is realized.
Partner with the Service Delivery Director team to manage key business / service processes, evaluating the effectiveness of service and internal controls, and ensuring through his/her leaders that they are performed effectively and efficiently
Recruit, develop and retain talent, ensure leadership accountability regarding leadership of associates, process, and overall team performance.
Accountable for the service delivery capability key business results; Quality of Service Experience, Budget Management, and Colleague Engagement and the business area's overall performance.
Work in partnership across the firm to create the right service experience to achieve firm outcomes for new efforts and enhancements ensuring alignment with service standards.
Leverage business data intelligence and analytics to inform and influence system, process, and policy improvements to improve the branch and client experience.
Maintain relationships with organizations outside of Edward Jones to ensure service delivery innovations and/or product innovations are being considered and incorporated into direction setting of areas of responsibility.

Required Qualifications

Bachelor's degree required.
6+ years of professional experience in Financial Services, Banking, Insurance, Brokerage, Customer Service, Operations, or a related industry.
5+ years of people leadership experience with responsibility for leading managers and/or teams.
Series 7 and Series 66, or Series 7 and Series 63/65 licenses required.
Experience leading large-scale operational, service delivery, or customer service organizations.
Experience leading cross-functional initiatives involving multiple business partners and stakeholders.
Experience managing multiple concurrent projects, programs, or business initiatives.
Experience using business metrics, analytics, and performance data to drive operational improvements.
Experience with customer service operating models, service metrics, workforce management, training, or support systems.

Preferred Qualifications

Advanced degree (MBA, Master's, or other relevant graduate degree).
3+ years leading customer service-focused departments or service delivery functions.
Experience leading organizations of 30+ associates.
Experience within the Financial Services industry, including Brokerage, Banking, Wealth Management, or Insurance.
Experience leading large-scale service transformation, process improvement, or operational excellence initiatives.
Experience with digital service capabilities, contact center operations, or client service platforms.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: