Senior Team Leader, Operations

As Senior Team Leader in the 529 & Offbook department in Operations, you will lead a team responsible for 529 oversight and audit support, Offbook and donor advised processing through vendor and industry utilities such as the NSCC and DTCC. You will align onshore and offshore teams on operational priorities, strengthen risk oversight and controls, and improve the accuracy and timeliness of service delivery. Through associate development and strong partnerships, you will drive operational excellence and enhance the client and branch experience.

• Lead and develop a team of five or more associates and contractors, setting clear expectations and accountability for key performance indicators, risk mitigation, and compliance with regulatory and supervisory requirements to deliver a consistent client and branch experience.
• Build and maintain third-party provider relationships, establish service and performance expectations, and prioritize platform enhancements to improve system performance and service delivery.
• Build effective partnerships across the firm and with external providers to influence decisions and align stakeholders on operational priorities and solutions.
• Drive continuous improvement through technology, data, and process redesign. Partner with third-party providers and key industry utilities to increase scalability, reduce manual work and operational risk, and improve accuracy and timeliness for clients and branches.
• Apply a thorough understanding of end-to-end operational processes and supporting systems to identify and resolve issues and maintain reliable execution in a high-volume, deadline-driven environment.
• Bachelor's degree or equivalent experience required. A concentration in business, accounting, finance, or management is preferred; other concentrations will be considered.
• SIE and Series 99 required within 120 days of start date; Series 7 and 66 required within 12 months of start date;
• Strong leadership skills, with a track record of developing talent, fostering engagement, and delivering measurable outcomes.
• Demonstrated ability to improve processes, reduce operational risk, and enhance the client and branch experience through effective execution.
• Experience working with internal risk, compliance, and technology teams and external vendors and third-party providers.
• Ability to interpret operational metrics, identify trends and root causes, and translate findings into improvements in quality, capacity, and service delivery.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.