Jobs in the United States

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Added 2 mins ago
Operations Management Trainee (Phoenix)
Thyssenkrupp Elevator Corporation
Phoenix, AZ
Added 2 mins ago
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Retail Front End Supervisor - Full-Time
Burlington
Phoenix, AZ
- $17.15 to $19.15 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 2 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Phoenix, AZ
- $17.15 to $19.15 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 2 mins ago
GRANTS DATA ANALYST
State of Arizona
PHOENIX, AZ
This position will engage in technical and professional duties in the development, analysis, and monitoring of budget, grant, compliance and professional development activities for grants…
Added 2 mins ago
ES
Assistant Store Manager
Extra Space Storage
Phoenix, AZ
- $17 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
Field Training Associate (GA)
Parker's Kitchen
Savannah, GA
The Field Training Associate should understand business operations, challenges, and decision-making processes in order to best implement Parker’s training and development strategy in an…
Added 2 mins ago
Branch Manager-Nursery
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…knowledge base for achieving excellence in all facets of branch operations including inventory management, team development, customer value, and overall financial performance and growth.…
Added 3 mins ago
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Keyholder
Torrid
The Shops at Montebello, CA
- $17.9 to $21.26 USD / hour
…focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our…
Added 6 mins ago
MB
Account Associate - State Farm Agent Team Member
Melanie Bakala - State Farm Agent
Shelton, WA
- $50,000 to $70,000 USD / year
As Account Associate - State Farm Agent Team Member for Melanie Bakala - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through…
Added 8 mins ago
EW
Assistant Site Manager II - Clean Express Auto Wash
Express Wash Concepts LLC
Roseville, MI
- $22 USD / hour
Ongoing training and professional development
Added 9 mins ago
CC
ASSOCIATE, INVESTMENT DATA & REPORTING RECONCILIATION
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Chicago, IL · Dallas, TX
- $75,000 to $85,000 USD / year
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Added 12 mins ago
Banquet Manager at The Hythe Vail
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Added 12 mins ago
Registered Nurse (RN) Clinical Coordinator – Operating Room
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…our Clinical Ladder Program based on experience, professional development, and achievement of advancement…
Added 12 mins ago
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Aseptic Cleaning Technician
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- $24.5 to $28 USD / hour
The Aseptic Cleaning Technician supports manufacturing operations in a newly constructed early-stage cell and gene therapy GMP manufacturing facility in Louisville, CO. This fully onsite…
Added 12 mins ago
B
Retail Shortage Control - Part Time
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- $15.16 USD / hour
- Part-time
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Added 12 mins ago
BH
Pharmacy Intake
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Added 12 mins ago
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Senior Research Associate, Chemical Development
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Added 12 mins ago
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Edward Jones

Senior Support Specialist, Field Learning

United States

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Job details

Experience: 2+ years of experience supporting learning programs, training operations, workforce development, education administration, or a related function.
Posting language: English

Original job description

The Senior Support Specialist, Field Learning plays a critical role in delivering a seamless learning experience for learners across Edward Jones. This position is responsible for managing the operational and logistical support of blended learning programs, ensuring participants, facilitators, and business partners receive exceptional service throughout the learning journey. Working closely with internal stakeholders, learners, and external vendors, this role coordinates program operations, communications, reporting, scheduling, and learning technology support. The Senior Support Specialist helps ensure training programs run efficiently, learner needs are addressed promptly, and participants have the resources necessary to successfully complete required learning and development programs. What You'll Do

Coordinate the day-to-day operations and logistics for instructor-led, virtual, and blended learning programs.
Serve as a primary point of contact for learners, facilitators, business partners, and vendors, providing timely support and guidance throughout the learning experience.
Manage program communications, participant enrollments, scheduling, reporting, materials, and learning management system activities.
Monitor training programs to ensure participants receive accurate information, complete required training, and remain on track with learning requirements.
Respond to and resolve participant inquiries, issues, and escalations while delivering a high level of customer service.
Partner with internal teams and external vendors to support the successful execution of learning programs and events.
Maintain accurate program documentation, records, reports, and operational processes to support compliance and business needs.
Track expenses, purchasing activities, and related administrative functions to ensure efficient program delivery and responsible stewardship of resources.
Identify and escalate program risks, scheduling conflicts, participant concerns, or operational issues to appropriate stakeholders.
Manage multiple priorities in a fast-paced environment while adapting to changing business needs and program requirements.
Ensure consistency and quality across learning programs, helping create a positive and effective experience for all participants.
Contribute to continuous improvement efforts by identifying opportunities to enhance processes, communication, learner support, and operational efficiency.

Required Qualifications

Associate's or Bachelor's degree preferred, or equivalent professional experience.
2+ years of experience supporting learning programs, training operations, workforce development, education administration, or a related function.
Experience using Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
Experience working with learning management systems (LMS), training platforms, HR systems, or comparable technology solutions.
Experience coordinating schedules, participant communications, registrations, reporting, or program logistics.
Experience managing multiple priorities and deadlines in a fast-paced, high-volume environment.
Experience providing customer service or operational support to internal clients, external clients, learners, or business partners.
Experience maintaining accurate records, reports, documentation, and program data.
Strong written and verbal communication skills, including experience communicating with multiple stakeholder groups.
Demonstrated ability to independently prioritize work, resolve routine issues, and escalate complex issues when appropriate.

Preferred Qualifications

Bachelor's degree.
Experience supporting corporate learning, training, onboarding, compliance, or professional development programs.
Experience with vendor coordination, event planning, training logistics, or learning operations.
Experience using reporting tools and analyzing training, attendance, participation, or operational data.
Experience working in a highly regulated or professional services environment.

**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

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More about this job

Skills

Logistics
Scheduling
Reporting
Learning management systems
Customer service
Documentation
Regulatory compliance
Procurement
Process improvement
Communication skills
Education administration
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
LMS
Onboarding
Event planning
Compensation and benefits

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