Senior Support Specialist, Field Learning

The Senior Support Specialist, Field Learning plays a critical role in delivering a seamless learning experience for learners across Edward Jones. This position is responsible for managing the operational and logistical support of blended learning programs, ensuring participants, facilitators, and business partners receive exceptional service throughout the learning journey. Working closely with internal stakeholders, learners, and external vendors, this role coordinates program operations, communications, reporting, scheduling, and learning technology support. The Senior Support Specialist helps ensure training programs run efficiently, learner needs are addressed promptly, and participants have the resources necessary to successfully complete required learning and development programs. What You'll Do

• Coordinate the day-to-day operations and logistics for instructor-led, virtual, and blended learning programs.
• Serve as a primary point of contact for learners, facilitators, business partners, and vendors, providing timely support and guidance throughout the learning experience.
• Manage program communications, participant enrollments, scheduling, reporting, materials, and learning management system activities.
• Monitor training programs to ensure participants receive accurate information, complete required training, and remain on track with learning requirements.
• Respond to and resolve participant inquiries, issues, and escalations while delivering a high level of customer service.
• Partner with internal teams and external vendors to support the successful execution of learning programs and events.
• Maintain accurate program documentation, records, reports, and operational processes to support compliance and business needs.
• Track expenses, purchasing activities, and related administrative functions to ensure efficient program delivery and responsible stewardship of resources.
• Identify and escalate program risks, scheduling conflicts, participant concerns, or operational issues to appropriate stakeholders.
• Manage multiple priorities in a fast-paced environment while adapting to changing business needs and program requirements.
• Ensure consistency and quality across learning programs, helping create a positive and effective experience for all participants.
• Contribute to continuous improvement efforts by identifying opportunities to enhance processes, communication, learner support, and operational efficiency.

Required Qualifications

• Associate's or Bachelor's degree preferred, or equivalent professional experience.
• 2+ years of experience supporting learning programs, training operations, workforce development, education administration, or a related function.
• Experience using Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
• Experience working with learning management systems (LMS), training platforms, HR systems, or comparable technology solutions.
• Experience coordinating schedules, participant communications, registrations, reporting, or program logistics.
• Experience managing multiple priorities and deadlines in a fast-paced, high-volume environment.
• Experience providing customer service or operational support to internal clients, external clients, learners, or business partners.
• Experience maintaining accurate records, reports, documentation, and program data.
• Strong written and verbal communication skills, including experience communicating with multiple stakeholder groups.
• Demonstrated ability to independently prioritize work, resolve routine issues, and escalate complex issues when appropriate.

Preferred Qualifications

• Bachelor's degree.
• Experience supporting corporate learning, training, onboarding, compliance, or professional development programs.
• Experience with vendor coordination, event planning, training logistics, or learning operations.
• Experience using reporting tools and analyzing training, attendance, participation, or operational data.
• Experience working in a highly regulated or professional services environment.

**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.