Senior Risk Manager - Operations

Sr. Risk Manager – Customer Loans The Sr. Risk Manager is responsible for supporting Customer Loans through risk management, control oversight, audit and exam inquiries, and regulatory readiness activities. This role supports the team and stakeholders in identifying, evaluating, mitigating, and monitoring operational, regulatory, financial, and reputational risks impacting margin & securities-based lending products and servicing operations. The role serves as a subject matter expert for operational risk and business controls, partnering with stakeholders across the firm to support projects, process improvements, audits, regulatory initiatives, and business activities designed to protect clients, the department, and the firm while maintaining operational effectiveness.

Key Responsibilities

• Support regulatory, audit, compliance, and control-related activities, including remediation and implementation of corrective actions.
• Prepare and maintain documentation related to risks, controls, procedures, business requirements, and process changes.
• Facilitate risk assessments and control reviews across Customer Loans to identify potential risks, control gaps, and process vulnerabilities.
• Monitor and analyze operational risk events, error trends, audit findings, and key performance indicators to identify opportunities for improvement.
• Conduct root cause analysis and recommend process, control, or system enhancements that reduce risk and improve operational effectiveness.
• Support business initiatives by providing operational risk expertise and evaluating potential impacts.
• Develop and execute testing and validation activities to assess process effectiveness, system functionality, and control performance.
• Collaborate with Operations, Compliance, Risk, Legal, Technology, Product, and Vendor partners to support departmental objectives and business initiatives.
• Monitor regulatory developments, business changes, and emerging risks that may impact Customer Loans operations.
• Provide guidance and knowledge-sharing to associates regarding risk management principles, controls, and operational best practices.
• Develop and maintain expertise in Customer Loans products, operational processes, risk framework, and regulatory requirements.
• Own and maintain the Customer Loan Risk Ecosystem, ensuring process maps, risk inventories, controls documentation, and related risk management artifacts remain current, accurate, and aligned with business operations.

Impact & Influence

• Supports effective risk management and control practices across Customer Loans.
• Partners with leaders and stakeholders to assess risks, influence the implementation of effective controls, and promote adherence to risk management, compliance, and governance requirements.
• Influences operational decisions through risk analysis, recommendations, and subject matter expertise.
• Recognizes and escalates issues that may result in client impact, financial exposure, compliance concerns, or regulatory risk.
• Provides guidance and support to associates, business partners, and project teams.

Highly Preferred but Not Required

• Series 7
• Experience supporting operational risk management, audit, compliance, or regulatory activities
• Experience with bank-offered securities-based lending products, margin accounts, and cash account trading activities, including credit extension, overdue trade and debit collection activities, and compliance with applicable Regulation T, Regulation U, Federal Reserve, SEC, FINRA, OCC, and FDIC requirements.
• Experience creating and maintaining process maps, controls documentation, procedures, or risk inventories
• Experience leading projects or participating in cross-functional initiatives
• Proficiency with Visio, Power BI, or other process mapping and reporting tools

Qualifications Required in the Job

• Bachelor's degree (Business, Finance, Accounting, or related field preferred)
• SIE and Series 99 required within 120 days of start date (US); Series 7 required within 12 months of start date (US)
• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and other software applications
• Ability to independently identify, prioritize, monitor, communicate, and resolve issues
• Ability to build and maintain effective working relationships with associates, leaders, and business partners across the organization
• Ability to facilitate discussions related to risks, controls, processes, and business issues with a variety of stakeholders
• Strong analytical, problem-solving, and root cause analysis skills
• Superior interpersonal and communication skills with the ability to effectively communicate complex information to leaders, associates, business partners, and vendors
• Demonstrated ability to work effectively in a highly collaborative team environment through active listening, partnership, and influencing skills
• Strong written and verbal communication skills, including the ability to prepare documentation, summarize findings, and present recommendations
• Strong organizational, time management, and prioritization skills with the ability to manage multiple competing priorities

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.