Career Services Manager

Job Description:

Salary: $70,000

As a Career Services Manager, you will lead a diverse team - including career advisors and a receptionist - to provide comprehensive support to program participants in securing, retaining, and advancing employment. In this dynamic role, you will oversee workshop scheduling, training grants, follow-up services, and team activities while ensuring alignment with program goals. Acting as a liaison with the funder, you will manage reporting, foster collaborative relationships, and drive continuous improvement to create a client-centered, supportive atmosphere.

Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. We make strong matches for both candidates and employers by using a unique combination of recruitment expertise, industry knowledge, and skill-building workshops to strengthen candidates’ employment prospects. Services are provided to individuals aged 18 and over in all five boroughs of New York City.

Successful Elements:

• Demonstrate servant leadership by supporting and empowering the team, fostering a collaborative and growth-oriented environment.
• Educate and guide the team on new program initiatives, special projects, and procedural updates.
• Oversee refresher and cross-training for the team to ensure all positions are equipped with necessary skills and knowledge, especially considering the unique roles of instructor and receptionist.
• Manage coverage assignments when team members are out to ensure no gaps in service delivery.
• Oversee daily customer activities, ensuring smooth scheduling and resolving attendance conflicts.
• Oversee case management, assessments, and referrals to workshops or recruitment events.
• Oversee candidate sourcing and re-engagement efforts to ensure returning customers.
• Oversee and assist with connecting participants to appropriate community services and follow up to ensure positive outcomes.
• Oversee registration and application for program services, assessments, and training vouchers, ensuring proper follow-up with participants.
• Collaborate with the team to deliver impactful workshops tailored to participant needs.
• Act as primary liaison with funder to ensure compliance and career services program goal alignment.
• Prepare reports on workshop participation, training grants, and career development services metrics.
• Maintain databases and documentation to meet contractual and organizational requirements.
• Ensure timely and accurate data entry, maintaining compliance with program requirements.
• Manage front desk operations, including scheduling, triaging jobseekers, maintaining supplies, and handling voicemails.
• Assign team members to attend offsite employer or community events, virtual sessions, and orientation meetings to promote services.
• Coordinate language access services for jobseekers, including translation and interpretation support, while tracking service delivery and maintaining records for funder reporting and compliance.
• Build and maintain relationships with the funder department leads to support operations and build program capacity.
• Represent the organization in leadership and funding agency meetings to discuss performance, initiatives, and areas for improvement.
• Collaborate with internal department leads in the community partner program, recruitment services, and business development teams to ensure seamless service delivery.

Experience Requirements:

• Minimum of 2 years of experience in career advisement, workforce development, or a related field.
• Proven ability to manage and lead a team effectively in a fast-paced, dynamic environment.
• Experience in coordinating workshops, events, or other large-scale participant activities.
• Familiarity with case management processes, including conducting assessments and providing individualized support.
• Demonstrated experience in data management, reporting, and maintaining organized documentation.
• Strong customer service skills with the ability to engage and build professional relationships with diverse populations.
• Demonstrated ability to prioritize tasks and maintain accurate documentation of visits and contacts.
• Proficient in telephone, computer, and written communication skills.
• Working knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).
• Ability to remain flexible and adaptable to changing program needs or contractual requirements.
• Experience working with social services, community organizations, or similar programs is a plus.

Education Requirements:

• Bachelor’s degree.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.