Test Proctor

Position Summary:

The Test Proctor position is responsible for providing a secure exam delivery and superior customer service in a comfortable, friendly environment.

Essential Duties and Responsibilities:

• Understands and complies with all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal departments to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Other duties as assigned.
• Maintains regular and reliable attendance.

Skills/Competencies/Qualifications:

• Minimum of 1 year customer service experience required.
• Strong communication skills are a must.
• Must be flexible in work hours and days.
• Must be comfortable in a quiet testing environment.
• Beginner to Intermediate experience in Microsoft Office (Word, Excel and Outlook).
• Basic computer skills
• High school diploma or equivalent.
• Demonstrates flexibility and teamwork.

Classification: Nonexempt

Work Hours: Part-time, with availability to work various shifts including evening and weekend hours.

Travel: None

Working Environment: Interior/Office

Essential Duties and Responsibilities:

• Understands and complies with all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal departments to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Other duties as assigned.
• Maintains regular and reliable attendance.

Skills/Competencies/Qualifications:

• Minimum of 1 year customer service experience required.
• Strong communication skills are a must.
• Must be flexible in work hours and days.
• Must be comfortable in a quiet testing environment.
• Beginner to Intermediate experience in Microsoft Office (Word, Excel and Outlook).
• Basic computer skills
• High school diploma or equivalent.