Customer Experience Analyst.

Experience Required

1 year

Minimum Education Required

Masters Degree in User Experience Design, Data Science, Business Analytics, or related field

Expected Start Date

10/29/2026

Compensation

$98,134.00 / Yearly

Hours Per Week

40

Number Of Positions

1

Job Description

Customer Experience Analyst. Edmund Optics, Cherry Hill, NJ. Develop and maintain Power BI reports and dashboards by connecting to multiple data sources, building data transformation pipelines, and creating data models to support sales analytics and business reporting. Collaborate with developers and analysts to maintain datasets within the Power BI Service and CRM platform and support overall analytics strategy for Advanced Manufacturing Sales. Work closely with Power Bl Developers and other analysts to build and maintain datasets in the Power Bl service and CRM Platform and contribute to overall analytics strategy specific to Advanced Manufacturing Sales.

• Creates new professional reports in Power BI that provide insight on interactions between Edmund Optics and its customers using data from ERP and CRM systems to track KPIs
• Create new professional reports in CRM systems for opportunity pipeline evaluation and customer profile awareness for proactive and reactive engagement by our sales team members
• Completes checks and tests on all work to ensure data provided is as accurate as possible.
• Maintains existing reports and data models, adding new functionality and fixing bugs.
• Conduct design research to gain end-user insights from global sales team members by using design thinking methodologies
• Ideate and brainstorm UI design layouts to tell a compelling story around customers and products
• Connects to a variety of different data sources and builds transformation pipelines in Power Query.
• Provides basic training and walkthroughs on Power BI to help promote the usage of the platform throughout the organization.
• Works with other analysts from around the company to gather requirements and develop new report ideas.
• Able to carry out ad-hoc analysis to answer urgent questions when necessary as it relates to sales performance
• Keep up to date with the latest developments and techniques in Power BI and business analytics.

Position requires a Master’s Degree (or foreign equivalent) in User Experience Design, Data Science, Business Analytics, or related field, and one year of professional experience developing high quality Power BI reports for business users and developing Power Apps. Send resumes to Tricia DeSipio, Edmund Optics, 101 East Gloucester Pike, Barrington, NJ 08007. No headhunters.

Place of Work

On-site

Requisition ID

PERM@AK

Job Type

Full Time

Application Instructions

Send resumes to Tricia DeSipio, Edmund Optics, 101 East Gloucester Pike, Barrington, NJ 08007. No headhunters.