Jobs in the United States

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Added 1 min ago
Senior Manager, Program Delivery
OCLC, Inc.
Dublin, OH
The Senior Manager, Program Delivery leads a team of Senior Delivery Managers and Delivery Managers and is accountable for the successful delivery of a portfolio of strategic projects and…
Added 1 min ago
BB
Senior Manager Strategic Business Planning
Bimbo Bakeries USA
Dallas
- $105,100 to $147,100 USD / year
…inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. #LI-VB1 Come join the largest baking company in the world…
Added 2 mins ago
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Warehouse Manager
The Odom Corporation
Kapolei, HI
- $83,000 to $112,000 USD / year
Partner with Human Resources on recruiting, onboarding, performance management, employee relations, and workforce-development matters
Added 3 mins ago
Manager, Customer Marketing
FranConnect, LLC
Remote, United States
…world - how franchisors and franchisees make decisions, what a development pipeline looks like, why unit economics drive everything - is a real…
Added 3 mins ago
Manager, Demand Generation
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Remote, United States
…world - how franchisors and franchisees make decisions, what a development pipeline looks like, why unit economics drive everything - is a real…
Added 3 mins ago
Manager, Customer Marketing
FranConnect, LLC
Remote, United States
…world - how franchisors and franchisees make decisions, what a development pipeline looks like, why unit economics drive everything - is a real…
Added 4 mins ago
Product Manager, US Product Portfolio Marketing
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Remote, United States
 Partner with Clinical Marketing and Field Sales on US conferences and tradeshows, Executive Education Events, Market
Added 5 mins ago
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Sr. Machine Learning Engineer
Adobe
San Jose, CA
- $172,500 to $306,625 USD / year
Turn research ideas and recent literature into rigorous prototypes, then partner with engineering teams to harden them for production.
Added 5 mins ago
A
Senior Manager, Machine Learning Engineering
Adobe
Seattle, WA
- $178,900 to $351,225 USD / year
Partner with Product Management to shape the roadmap, communicate what is feasible today and in the near future, and translate customer problems into well-scoped, measurable projects.
Added 6 mins ago
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District Asset Protection Manager - Connecticut
sephora.com
Greenwich
- $100,000 to $122,000 USD / year
The ideal candidate must be based in Connecticut
Added 9 mins ago
Engineering Project Coordinator
COLEMAN COMPANY INC
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Added 11 mins ago
Sr Finance Manager - Marketing FP&A
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Mooresville, NC
The principle purpose of this role is to partner with business leaders (US Home Improvement, Central Dispatch Office, Allied Businesses, and Shared Services) to drive value creation through…
Added 12 mins ago
Business Development Manager - East - (National Accounts)
CH Guenther & Son LLC
Remote, United States
The Business Development Manager is responsible for identifying, developing, and closing significant new business with national and large regional restaurant and convenience-store chains.
Added 12 mins ago
Manager, Machine Learning Ops
The Coca-Cola Company
Atlanta, GA
…transform it into actionable insights. You will aid in the development of analytics models and work under the guidance of seasoned data science professionals to drive decision-making and…
Added 12 mins ago
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Project Manager, Partnerships Management
Semafor
DC · Washington, DC
- $74,000 to $92,000 USD / year
Semafor is seeking a highly organized, proactive Project Manager to join the Partnerships Management team. You will support the execution of integrated client partnerships across live…
Added 13 mins ago
MP
Technical Support I
Maverick Payments
the Woodlands, TX
- $25 to $27 USD / hour
Under the direction of the Technical Support Manager, the Technical Support I is responsible for providing payments related technical support services while ensuring superior client…
Added 13 mins ago
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Data Scientist, Fraud Risk Detection
Experian
United States
- $73,789 to $127,901 USD / year
…with senior data scientists and engineers throughout the model development lifecycle, from problem definition and data assembly through feature engineering, experimentation, and…
Added 15 mins ago
Housekeeping Supervisor
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Chandler, AZ
…through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio…
Added 17 mins ago
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IT Director, BRM Customer Care
USA - Smith & Nephew, Inc.
Andover, MA
- $157,500 to $258,563 USD / year
…that takes the limits off living. The IT Business Relationship Manager (BRM) for Customer Care serves as the strategic technology partner to Global Customer Care leadership. This role is…
Added 20 mins ago
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Senior Manager, Logistics & Performance Analytics
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Fountain Valley, CA
- $114,800 to $164,000 USD / year
The Senior Manager, Logistics Performance Analytics is responsible for leading the development and execution of analytics strategies that drive operational efficiency, cost optimization,…
Added 21 mins ago
Timekeeping Analyst
Oregon Health & Science University
Portland, OR
Partner with the Payroll Management team, the ITG team and the HR Teams in all aspects of workforce management configurations, implementations, modifications and upgrades of time and…
Added 22 mins ago
Software Engineer UI/UX
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Added 22 mins ago
Database Engineer
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…traditional database administration and modern data pipeline development, maximizing the performance and reliability of our MySQL…
Added 22 mins ago
Store Manager
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The Store Manager will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual…
Added 23 mins ago
Director, 503A Provider Relations
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Kennesaw, GA
Training and Development Programs: Develop and implement training programs to enhance the skills and knowledge of the provider relations representatives, focusing on areas such as sales…

Econolite Group, Inc.

Support Operations Specialist

Anaheim, CA, United States

$95,000 to $105,000 USD / year

Apply on workforcenow.adp.com About employer

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Job details

Pay: $95,000 to $105,000 USD / year
Experience: 4+ years of experience administering Jira Service Management or a comparable ITSM/customer service platform in a production support environment
Posting language: English
Posted: Nov 10, 2026

Original job description

Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.

Econolite’s ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

The role of the Support Operations Specialist is to own, build, and continuously improve the systems Econolite's Technical Support organization runs on. Econolite is consolidating all customer support into a single ticketing system in Jira Service Management, connected to the company CRM and to the departments Support works with every day. The Support Operations Specialist will be accountable for that platform end to end: the customer and distributor support portal, the AI support agent and knowledge base behind it, and the integrations that move ticket data between Support, Sales, Field Service, RMA/Warranty, Quality, and Engineering. This role brings dedicated ownership and industry best practice to Econolite's support tooling, so that Level 1 and Level 2 support teams can focus on customers. The candidate should have practical experience administering Jira Service Management and integrating it with CRM and engineering systems. The Support Operations Specialist will work in close partnership with the CRM Manager in the Sales organization, who owns Microsoft Dynamics 365, its customer data, and its reporting. Together they will build and maintain the Dynamics 365 to Jira Service Management integration, with customer and account data mastered in the CRM and support tickets living in Jira. This role leads the Jira, development, and support-facing side of that work, while the CRM Manager leads the CRM side.

DUTIES:

Administer and configure Econolite's Jira Service Management environment for Technical Support, including projects, request types, forms, fields, permissions, and customer organizations.
Build and maintain the customer and distributor support portal, with a simple, guided ticket entry experience.
Design and maintain Level 1 and Level 2 queues, workflows, SLAs, escalation paths, and automation rules.
Extend the ticket model to cover hardware as well as software issues, including categories that separate product defects, field damage, repair, and RMA.
Maintain controlled pick lists for customers, products, models, and software/firmware versions so that ticket data is consistent and reportable.
Partner with the CRM Manager in the Sales organization to design, build, and maintain the Microsoft Dynamics 365 to Jira integration, using Power Automate within Econolite's Azure tenant, so that accounts, contacts, customer numbers, installed equipment, subscriptions/SMAs, licenses, and RMAs have one system of record and are never double entered.
Coordinate with the CRM Manager on a shared integration roadmap, data ownership, field mapping, change control, and joint testing, so that changes on either side do not break the other.
Work with the CRM Manager to deliver a real-time view of each customer's open and closed support tickets inside the CRM, along with a ticket entry and update form for Sales and Field Service Representatives.
Connect Support to RMA/Warranty, Quality, and Engineering (Level 3) processes, including escalation into Azure DevOps and other engineering tracking systems, with status flowing back to the ticket.
Design, deploy, and tune an AI support agent that assists customers and support staff with triage, suggested answers, ticket summaries, and routing.
Build and curate the support knowledge base the AI agent draws from, working with Level 2 specialists and Product Management, and measure answer accuracy and ticket deflection.
Build dashboards and reports for support KPIs, including ticket volume, response and resolution times, escalation rates, and trends by product and customer.
Define application roles and access levels for internal staff, distributors, and customers.
Document configurations, integrations, and processes, and train support staff, Field Service Representatives, and distributors on the tools.
Partner with the CRM Manager, IT, and Engineering on data quality, security, and change management, and recommend improvements based on industry best practice.

BUSINESS TRAVEL:

Some business travel (less than 10%) within the United States should be expected.

QUALIFICATIONS:

A bachelor's degree in Information Systems, Computer Science, or a related field, or evidence of equivalent relevant experience
4+ years of experience administering Jira Service Management or a comparable ITSM/customer service platform in a production support environment
Hands-on experience building customer portals, workflows, SLAs, automation rules, and dashboards in Jira Service Management
Experience integrating a ticketing platform with a CRM, preferably Microsoft Dynamics 365 (Dataverse), using REST APIs, webhooks, or Microsoft Power Automate
Working knowledge of scripting or low-code automation, such as JavaScript, Python, Power Automate, Jira Automation, or ScriptRunner
Experience deploying or configuring an AI or chatbot assistant for customer support, including knowledge base design
Strong understanding of data modeling and system-of-record design to avoid duplicate data between systems
Excellent written and verbal communication skills, with the ability to gather requirements from Support, Sales, Operations, and Engineering and turn them into working solutions
Proven ability to work as a peer with counterparts in other departments, sharing ownership of systems that span both teams
Atlassian certification (Jira Service Management or Jira Administrator) is a huge plus
Experience with Microsoft Power Platform, Azure, and Power BI is a plus
Experience with Confluence, Azure DevOps, and Atlassian Rovo or similar AI tooling is a plus
Experience supporting hardware and software products, including RMA and warranty workflows, is a plus
Familiarity with the transportation, industrial, or B2B technology industries is highly desirable

COMPENSATION

The base pay range for this full-time exempt position is $95,000.00 - $105,000.00 per year plus benefits. Pay ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire base pay rates for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.

BENEFITS

This role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays. Various medical plans, dental, vision, flexible spending accounts, direct deposit. Basic life, LTD, 401k discretionary match. Other voluntary benefits include: identity theft protection.

DISCLAIMER The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. An Equal Opportunity Employer - Non-Smoking Facility - Drug Free Workplace

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More about this job

Skills

Technical support
Jira
Sales
Dynamics 365
Reporting
Firmware
Microsoft Power Automate
Microsoft Azure
DevOps
Guide staff
Change management
Computer science
IT service management
Customer service
API development
JavaScript
Python
Chatbot
Data modelling
Communication skills
Microsoft Power Platform
Microsoft Power BI

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Work requirements

Jobs in the United States