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Added 1 min ago
Full Stack Web Developer
PRC-Saltillo
Remote, United States
Experience building and maintaining full-stack web applications with database integration, responsive design, and API connectivity.
Added 17 mins ago
Manager, Technical Services
Grace Hill
Remote, United States
The Manager, Technical Services leads Grace Hill's systems integration delivery team within the Delivery organization, reporting to the Senior Director, Delivery. This role owns the backend…
Added 20 mins ago
Senior Front End Engineer
GD Information Technology, Inc.
Remote, United States
Understanding of API integration patterns, GraphQL or REST, and working with backend services
Added 27 mins ago
LD
Senior Software Implementation Engineer - Phase 1
Lumin Digital
Remote, United States
- $145,000 to $165,000 USD / year
- Create and maintain project scope implementation details, data flow documentation, and integration specifications for each implementation.
Added 29 mins ago
Senior SharePoint Engineer
Endurance Services Limited (US)
Remote, United States
Design, develop, and maintain secure, scalable SharePoint, Power Platform, SPFx, .NET, C#, API, and integration solutions aligned with enterprise standards and business requirements.
Added 1 hour ago
Sr. Software Engineer
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
Work with the Product Team to ensure user stories are valuable, developer ready, easy to understand, and testable.
Added 1 hour ago
Software Engineer
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
API integration design and support, including REST and event-driven integrations;
Added 1 hour ago
Software Engineer Principal
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
Work with other product teams to create API specifications and contracts for shared data.
Added 1 hour ago
Software Secuirty Engineer - TS/SCI Clearance
CDW Government, LLC
Remote, United States
· Translate applicable controls and security requirements into code review checklists, testable acceptance criteria, and developer implementation guidance.
Added 1 hour ago
Power Platform Tester
i4DM
Remote, United States
Test custom connectors and validate Dataverse Web API endpoints using Postman or other REST clients.
Added 1 hour ago
Job Posting Title Développeur(se) logiciel sénior, écosystème Android | Senior Software Developer, Android Ecosystem
Unity Technologies Canada Company
Remote, United States
We are seeking a Senior Software Developer, based either in Montreal, Canada or working remotely within the US East Coast time zone, to join a newly established development team responsible…
Added 1 hour ago
Web Developer - Freelance
SweetRush
Remote, United States
…future opportunities. This is a hands-on technical role for a developer who is comfortable building custom front-end web architecture and is actively leveraging AI to accelerate their…
Added 2 hours ago
Sr. Customer Experience Consultant
SIC Standard Insurance Company - 3000
Remote, United States
…integrated technology experiences, including familiarity with data-integration implications for customers (e.g. API, EDI) and designing integration platforms at scale. Demonstrated ability…
Added 2 hours ago
Director, Technical & Platform Product Management
MPS McKesson Pharmacy Systems LLC
Remote, United States
…through production launch and adoption. Examples may include API platforms, integration platforms, developer platforms, data platforms, identity and access management, cloud-native SaaS…
Added 2 hours ago
Staff Software Development Engineer
CVS Shared Services Resources LLC
Remote, United States
…hands‑on experience building and operating backend, platform, and integration services at scale. In this role, you will design and deliver highly available, secure, and compliant…
Added 2 hours ago
AL
Senior Salesforce Architect
Avetta, LLC
Remote, United States
- $170,000 to $200,000 USD / year
…landscape, including GTM, support, finance, and enterprise integration touchpoints. This role acts as a trusted advisor to business and technology stakeholders, drives architectural…
Added 2 hours ago
Software AI Engineer
neurohire.ai
Remote, United States
Collaborate with software engineers and data scientists to improve application performance and AI integration.
Added 2 hours ago
Project Manager
Foundant Technologies Inc
Remote, United States
Familiarity with API integrations and data mapping concepts
Added 2 hours ago
P
Senior Security Operations Engineer
Pilotbase
Remote, United States
- $120,000 to $130,000 USD / year
○ Scripting in PowerShell, Python or Bash, with API integration.
Added 3 hours ago
Staff Agentic Software Engineer - US Ticketing Team Lead
Nucleus Security
Remote, United States
This role is ideal for a technically strong PHP developer with a solid background in APIs, leadership-level experience in engineering environments, and a passion for building clean,…
Added 3 hours ago
Product Manager, Platform – Interfaces & Web Services
Cardinal Health 200, LLC
Remote, United States
…the delivery and lifecycle management of the Interfaces and API strategy roadmap to support supply chain and clinical workflow integration with the WaveMark solution. The role enables…
Added 3 hours ago
Associate, AI Operations Administrator
SAMC SitusAMC Holdings Corp
Remote, United States
Administer and operate the Gravitee API management platform as the primary responsibility of the role, including environments, organizations, gateways, management console, developer portal,…
Added 4 hours ago
ND
Principal AI & ML Architect
National Debt Relief, LLC.
Remote, United States
- $180,000 to $207,000 USD / year
Tool and API integration standards, including Model Context Protocol (MCP) and function calling
Added 5 hours ago
Account Executive, Embedded Platform
Onboarded
Remote, United States
We're casting a wider net on background. You might have sold embedded fintech, API infrastructure, payments, or platform products. What matters is that you can run a complex,…
Added 5 hours ago
Network Implementation Engineer Automation Specialist (Network Engineer Level II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
· API & Tooling Development: Write and maintain custom automation code, wrappers, and integration scripts using REST APIs, NETCONF/RESTCONF, and gNMI.

ECI Software Solutions

Application Support Technicians

Remote, United States

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Job details

Experience: Experience: 4+ years of experience in software/application support - bonus if with ERP or supply chain-related software products.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Remote - US

As an Application Support Technician, you'll be a vital part of our swarm support model, where customer satisfaction is our top priority. Your role is pivotal in ensuring that every interaction our customers have with our team leaves them with exceptional experience. You will work collaboratively with your peers to diagnose and resolve customer issues, contributing to shared knowledge within the team, and engaging with cross-functional teams to address complex challenges across our Manufacturing, Building Supply or Device Management portfolios.

We are seeking customer-centric professionals who are passionate about delivering outstanding support and creating positive experiences for our customers. Your ability to listen, understand, and respond effectively to customer needs will be key to your success in this role.

Key Focus Areas:

• Customer-Centric Support: Ensure every customer interaction results in a positive and memorable experience. Prioritize customer satisfaction by delivering timely, accurate, and empathetic support. Application support Technicians will provide support through email, phone calls or live chat.

• Swarm Collaboration: Act as an integral part of a swarm team, working closely with other support analysts to resolve customer issues efficiently. Share knowledge and expertise within the team to enhance collective problem-solving and service delivery.

• Technical Expertise: Leverage your deep technical knowledge of the ERP products you support to provide expert guidance and resolution. Stay current on evolving product functionality to offer informed and effective support.

Daily Responsibilities:

• Customer Support: Provide frontline support by responding to customer inquiries, diagnosing software issues, and ensuring a timely and empathetic resolution of customer requests. Handle incoming phone calls, self-service cases, email or chat customer interactions.

• Swarm Collaboration: Collaborate within the swarm support model to resolve customer issues efficiently and effectively. Actively participate in team discussions and share insights to continuously improve customer support.

• Product Expertise: Serve as a knowledgeable resource within the swarm, staying current on evolving product functionality and new releases.

• Cross-functional Collaboration: Work closely with cross-functional teams to address software defects, enhancement requests, and customer concerns.

• Customer Follow-up: Ensure timely and thorough follow-up with customers on outstanding issues. Provide clear, concise, and empathetic communication to keep customers informed throughout the resolution process.

Requirements:

• Experience: 4+ years of experience in software/application support - bonus if with ERP or supply chain-related software products. Experience in troubleshooting complex technical issues, including those involving code, data, and environmental components.

• People Skills: Strong background in customer service with a focus on superior phone etiquette and professional call handling skills.

• Application Troubleshooting: Proven ability to diagnose and resolve complex application issues and performance bottlenecks.

• Communication: Strong verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders. Ability to handle multiple assignments, prioritize tasks, and meet demanding deadlines while maintaining a focus on customer satisfaction.

• Problem-Solving: Excellent analytical and troubleshooting skills with a focus on delivering solutions that enhance the customer experience. Strong decision-making capabilities.

• Collaboration: Proven ability to work as part of a fast-paced, high-performance team. Experience in a swarm support environment is a plus, emphasizing teamwork, shared knowledge, and collective problem-solving.

• Adaptability and Resourcefulness: Possesses exceptional analytical and troubleshooting skills with a focus on delivering effective solutions that enhance the customer experience. Demonstrates strong decision-making abilities, ensuring well-informed and timely resolutions. Support agents must navigate unfamiliar issues independently, finding solutions without direct guidance for each case. This role requires leveraging Swarm support techniques, collaborating with team members, utilizing available resources, and adapting quickly to diverse and evolving challenges.

• Problem Solving: A methodical approach to technical diagnosis and a commitment to providing efficient, user-focused solutions.

• Personal Attributes: High-energy, can-do attitude with strong organizational skills and attention to detail. A passion for helping others and a commitment to ensuring customers have exceptional experiences when engaging with our team.

Preferred Skills and Experience

• SQL Proficiency

• Monitoring and Logging: Experience with monitoring tools (e.g., Nagios, Splunk, Datadog) and analyzing application logs to identify issues.

• Experience supporting Accounting/Finance software.

• Operating Systems and Hardware: Proficiency in Windows OS and a foundational understanding of standard IT hardware and equipment.

• Cloud Computing: Knowledge of major cloud platforms, such as AWS, Azure, or Google Cloud, including the ability to troubleshoot cloud-hosted applications.

• Productivity Tools: Comprehensive knowledge of Microsoft Office 365 tools, features, and administration.

• Data Management: Practical experience with database management and basic accounting principles to support financial or data-driven applications.

• Network Troubleshooting: Foundational understanding of network protocols specifically TCP/IP, DNS, and HTTP.

• API Integration: Basic understanding of RESTful APIs and SOAP services to effectively troubleshoot integration and connectivity issues.

Education: Bachelor’s Degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, Accounting, Supply Chain Management, or a related technical discipline) or 4 years of direct, relevant work experience in other ERP and accounting systems, application support, technical troubleshooting, or IT-related roles.

To learn more and gain insight into what it's like to support ECI's customers, take a look Behind the Job Description

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More about this job

Skills

Customer service
Problem solving
ERP
Communication skills
Supply chain management
Troubleshooting
Prioritization
Customer experience
Decision making
Collaboration
Teamwork
Adaptability
Organizational skills
Attention to detail
SQL
Nagios
Splunk
Datadog
Microsoft Windows
Cloud computing
AWS
Microsoft Azure
Google Cloud
Troubleshoot
Microsoft Office
Data management
DNS
API development
Computer science
Computer technology

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