Jobs in the United States

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Added 23 mins ago
Advanced Project Engineer
Aerospace
Phoenix, AZ
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 31 mins ago
FY27 Intern - Camera Systems Internship - Canada (16 months)
BC, CA
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 31 mins ago
FY27 Intern - Camera HW ASIC Verification Intern - Canada (12 or 16 months)
BC, CA
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 33 mins ago
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Office & Facilities Manager
lhh
Houston, TX
- $31.25 to $36.06 USD / hour
LHH Recruitment Solutions is seeking an Office & Facilities Manager for a growing industrial services company in Houston, TX. This is a highly visible, hands-on opportunity for an organized…
Added 53 mins ago
A
Advanced Engineering Support Specialist
Aerospace
Woburn, MA
- $112,000 to $140,000 USD / year
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 1 hour ago
Digital Refining On-Site Manager
Marathon Petroleum Company LP
El Paso, TX
The IT Refining On-Site Manager oversees all local information Technology (IT) and Operational Technology (OT) operations to ensure safe, reliable, and secure IT & OT services for the El…
Added 1 hour ago
Physical AI Autonomy Segment Portfolio Manager
Irving, TX
…combining deep domain expertise in physical systems with software, connectivity, autonomy, and AI, we deliver solutions that work in the real world - on real jobsites, at global…
Added 1 hour ago
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Product Analyst
NTT Data Americas, Inc.
Mahwah, NJ
- $60 to $75 USD / hour
…technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We…
Added 1 hour ago
Virtual Desktop Infrastructure Engineer
HO IAP World Services, Inc.
United States
Design and support CSfC solutions for Mobile Access, Campus WLAN, Multi-Site Connectivity, Data-at-Rest, and other applicable use cases.
Added 1 hour ago
Expanded IV&V Project Manager
NTT DATA Services
Concord, NH
We are currently seeking a Expanded IV&V Project Manager to join our team in Concord, New Hampshire (US-NH), United States (US).
Added 1 hour ago
Systems Integration Engineer
LEIDOS, INC.
Gaithersburg, MD
…Systems Integration Engineer to join the Terminal Flight Data Manager (TFDM) program supporting the Federal Aviation Administration (FAA). In this role, you will be responsible for…
Added 1 hour ago
Fiber and Capacity Delivery Lead, Global Network Solutions
Google
Thornton, CO
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 1 hour ago
MC
Engineer II, Component
Masimo Corporation
Irvine, CA
- $90,000 to $130,000 USD / year
…measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care. When you join our team,…
Added 1 hour ago
FY27 Intern - High-Speed Electrical and Optical Systems Validation Co-Op - Canada (4 months)
ON, CA
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 1 hour ago
Glass Polish Machine Operator- 4th Shift
Aerospace
Minneapolis, MN
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 2 hours ago
Infrastructure Architecture Manager
Microbac Laboratories, Inc.
Cranberry Township, PA
Added 2 hours ago
Product Portfolio Operations Manager - Operating Model Enablement
JPMC page
Wilmington, DE · Plano, TX · Jersey City, NJ
As a Product Portfolio Operations Manager in Operating Model Enablement within the Chief Technology Office, you are a foundational member of a team responsible for implementing connectivity…
Added 2 hours ago
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Principal Antenna/RF Engineer
Aerospace
Lansdale, PA
- $166,000 to $207,000 USD / year
In this dynamic environment you will invent solutions and lead in designing, developing and testing sophisticated RF/Microwave Antennas and RF feeds used in a wide variety of Aerospace and…
Added 2 hours ago
Territory Sales Manager
Corning
Louisiana, LA
Help build the networks that keep enterprises connected. As our Territory Sales Manager, you will sell Corning's end-to-end optical solutions to enterprise customers across Louisiana,…
Added 3 hours ago
CI
Lead Shade Installer / Foreman
Contexture, Inc.
Nashville, TN
- $30 to $35 USD / hour
We provide the highest quality service and solutions for our client’s needs with unrelenting dedication and care. We are currently growing across 20 states but remain nimble and centered…
Added 3 hours ago
CI
Installer (Entry Level)
Contexture, Inc.
Nashville, TN
- $20 to $23 USD / hour
We provide the highest quality service and solutions for our client’s needs with unrelenting dedication and care. We are currently growing across 20 states but remain nimble and centered…
Added 3 hours ago
Manufacturing Equipment Technology Program Manager
Chromalloy
Oldsmar, FL · Phoenix, AZ · Carson City, NV · Windsor, CT · Newnan, GA · San Diego, CA · San Antonio, TX · Orangeburg, NY · Tampa, FL
We’re looking for a Manufacturing Equipment Technology Program Manager to lead the strategy, standardization, evaluation, and deployment of manufacturing equipment and advanced technologies…
Added 3 hours ago
Customer Care Representative II
GAF Energy LLC
Georgetown, TX
…generating "Energy from Every Roof". Reporting to the Customer Care Manager in Georgetown, TX, this role serves as an elevated support tier responsible for resolving complex homeowner…
Added 3 hours ago
K
Product Compliance Engineer I
Keenfinity
Fairport, NY
- $80,000 to $88,000 USD / year
At Radionix, we develop innovative security, sensing, connectivity, and life-safety solutions that protect people, property, and critical assets around the world.
Added 3 hours ago
Project Manager - Site Separation & Technology Cutover - On Site
NTT America, Inc.
Hartford, CT · New Haven, CT · Meriden, CT
We are currently seeking a Project Manager - Site Separation & Technology Cutover - On Site to join our team in New Haven, Hartford, Meriden, Connecticut (US-CT), United States (US).

EchoStar

Program Manager II - Care Agent Workspace

Englewood, CO, United States

$72,350 to $103,400 USD / year

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Job details

Pay: $72,350 to $103,400 USD / year
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Managing customer care applications across expanding wireless brands introduces operational friction, agent workflow inefficiencies, and fragmented user experiences. This role resolves systemic care desktop pain points by conducting deep-dive workflow research, evaluating internal versus third-party software, and establishing data-driven technology choices. Through agent feedback roundtables, financial ROI modeling, and cross-functional alignment across IT and business units, care platforms achieve enhanced usability and operational performance. Ultimately, these strategic initiatives eliminate customer effort, optimize agent productivity, and elevate the overarching customer experience.

What Success Looks Like (Objectives):

Proactively anticipate customer and care agent needs across lines of business to help shape and maintain the 6–12 month strategic roadmap in partnership with senior leadership
Combine quantitative contact analytics with qualitative frontline feedback to conduct deep-dive research into care workflows, uncover systemic pain points, and model potential operational impacts
Evaluate internal tools against third-party software applications to determine optimal solutions while partnering with Finance to construct ROI models, cost-benefit analyses, and business cases
Facilitate agent roundtables and feedback sessions across business units to ensure agent insights directly shape desktop design and application enhancements
Serve as a domain subject matter expert around products, operational processes, and agent tools to support the wider CXO organization and cross-functional partners
Champion continuous innovation by integrating AI capabilities, such as Generative AI/LLMs, agent-assist bots, and automated workflows, to optimize application efficiency

Core Skills, Competencies, and Key Experiences (What you’ll bring)

Autonomous leadership and strategic vision to drive complex program initiatives independently from initial concept through execution
Deep analytical and financial acumen to evaluate complex datasets, build business justification models, and guide technology choices
Technology and AI proficiency to leverage modern productivity platforms, Generative AI tools, and automated workflow solutions
Agility and change management capabilities to navigate ambiguous situations, shift priorities comfortably, and lead cross-functional teams through operational transitions
Outstanding communication and stakeholder management skills to write succinct executive updates and present strategic proposals to leadership
Critical experience evaluating care applications, optimizing agent workflows, and managing technology programs in operations environments

Minimum Requirements:

Minimum Education: Bachelor’s degree from a four-year college or university (or 4 years of equivalent experience)
Minimum Experience: 2 years of experience in cross-functional project/program management, process engineering, or technology evaluation roles within care, operations, or product management
Required Technical Skills: Must have at least 2 years of experience with:
Google Suite products
Data analysis and building business or financial justification models

Candidates must be willing to participate in at least one in-person interview.

Visa sponsorship not available for this position

Salary Range

Compensation: $72,350.00/Year - $103,400.00/Year About Our Department

Our Customer Experience Operations (CXO) teams excel at simplifying lives and helping communities get the most out of our services from DISH TV to Boost Mobile. Our agents are tuned in to the needs of our customers. That’s why DISH has been named #1 in Customer Satisfaction by J.D. Power for six consecutive years.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Benefits

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email Recruiting@Dish.com.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

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More about this job

Skills

Workflow
Research
Leadership
Financial capability
Change management
Adjust priorities
Communication skills
Stakeholder management
Program management
Process engineering
Data analysis

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