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Solutions Architect Manager
The Home Depot
Atlanta, GA
…analyze, plan, and define data architecture framework, including security, reference data, metadata, and master data. Data Architects create and implement data management processes and…
Added 10 mins ago
General Manager
Potbelly
Oklahoma City, OK
The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place…
Added 28 mins ago
Case Manager, Registered Nurse (Remote, Massachusetts)
CVS Health
Remote, United States
As a case manager, you will coordinate and facilitate comprehensive care for individuals by assessing their needs, developing personalized care plans, and coordinating services across…
Added 28 mins ago
ES
Assistant Store Manager
Extra Space Storage
Malden, MA
- $17.84 to $20.22 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 28 mins ago
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Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
This highly skilled individual, as part of the Information Security team, will serve as a senior technical escalation point for the global Information Security program. This is a hands-on…
Added 28 mins ago
Operations Manager
East Boston Neighborhood Health Center
East Boston, MA
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at…
Added 28 mins ago
Project Manager- Interoperability
CGI Technologies and Solutions, Inc.
Canton, MA
The Project Manager works with Executive/Business sponsors to successfully implement new capabilities and support operational processes by managing the end to end delivery of enterprise…
Added 28 mins ago
Customer Service Representative
Charlesbridge
Dedham, MA
Added 28 mins ago
Customer Service Representative
Charlesbridge
Westwood, MA
Added 28 mins ago
Customer Service Representative
Charlesbridge
Needham, MA
Added 29 mins ago
AR
Journeyman-level DoD/NC3 Test Manager
Applied Research Solutions
Bedford, MA
- $115,000 to $122,000 USD / year
Applied Research Solutions is seeking a Journeyman Test Manager to support critical Nuclear Command, Control, and Communications (NC3) programs at Hanscom AFB in Bedford, MA. This position…
Added 29 mins ago
AR
Senior ISSE – Air Force Systems (Hanscom AFB)
Applied Research Solutions
Bedford, MA
- $178,000 to $195,000 USD / year
Perform the Information System Security Manager (ISSM) duties as outlined in DoDI 8510.01 for assigned systems/applications.
Added 29 mins ago
AR
Data Manager
Applied Research Solutions
Bedford, MA
- $120,000 to $130,000 USD / year
Applied Research Solutions is seeking a Data Manager to provide support to the Command, Control, Communications, and Battle Management Division (C3BM).
Added 29 mins ago
Manager, Scheduling
RTX Corporation
andover, MA
The ability to obtain and maintain a U.S. government issued security clearance is required.
Added 29 mins ago
Senior Growth Operations and Business Development Manager
Scientific Systems Company, Inc.
Burlington, MA
Scientific Systems is hiring a Senior Growth Operations and Business Development Manager to bring structure, discipline, and rigor to how the Growth team runs pipeline and forecast…
Added 29 mins ago
Project Manager - Healthcare
CGI Technologies and Solutions, Inc.
Burlington, MA
The Project Manager works with Executive/Business sponsors to successfully implement new capabilities and support operational processes by managing the end to end delivery of enterprise…
Added 29 mins ago
Treasury Manager
Rhythm Pharmaceuticals
Boston, MA
Rhythm Pharmaceuticals is seeking a Treasury Manager to ensure the smooth, compliant, and scalable operation of the company’s global treasury function by owning day ‑ to ‑ day cash and…
Added 29 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Boston, MA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 29 mins ago
Infrastructure Tool Kit (JTK) Developer
GovCIO
Boston, MA
…procedures and processes. Ensure systems compatibility. Follow data security procedures and identify potential data security…
Added 29 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Boston, MA
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 29 mins ago
Account Manager - Growth Markets
Zayo
Boston, MA
Zayo is seeking an Account Manager - Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education…
Added 29 mins ago
Job Title Sr Anlyst, Procurement
RTX Corporation
boston, MA
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 29 mins ago
Fleet Systems Coordinator
State of Massachusetts
Boston, MA
…Executive Branch fleet. Reporting to the Fleet Information Systems Manager, this position plays a key role in maintaining fleet-related information systems, supporting data integrity,…
Added 29 mins ago
Sr Technical Account Manager
Dynatrace
Boston, MA
The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term…
Added 29 mins ago
Principal Marketer Specialist
Medtronic
Boston, MA

EchoStar

Lead Infrastructure Business Analyst

Englewood, CO, United States

$110,100 to $157,300 USD / year

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Job details

Pay: $110,100 to $157,300 USD / year
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Managing service delivery across diverse enterprise infrastructure environments presents persistent challenges with manual triage friction, cross-team handoff delays, and communication gaps between technical pods and business units. This position centralizes service intake and standardizes workflows across eight core IT disciplines to eliminate operational bottlenecks and improve request fulfillment velocity. By translating complex technical dependencies into actionable processes, the role provides clear status visibility and establishes scalable, user-friendly engagement pathways. Ultimately, these efforts optimize resource utilization, elevate customer satisfaction, and align cross-functional infrastructure operations with overarching strategic goals.

What Success Looks Like (Objectives):

Design, govern, and continuously optimize user-friendly service intake paths and request forms across all eight infrastructure disciplines
Identify and eliminate operational bottlenecks, manual triage friction, and cross-team handoff delays across engineering pods
Serve as primary operational liaison for business units, translating business requirements into clear technical requests and providing status visibility
Build self-service documentation, service catalog navigation guides, and user resources to streamline customer engagement
Track and report operational KPIs such as fulfillment velocity, demand trends, and queue health to inform capacity planning and executive reviews
Leverage AI tools to automate intake classification, optimize request routing, and analyze fulfillment metrics

Core Skills, Competencies, and Key Experiences (What you’ll bring)

Strong working knowledge of enterprise infrastructure concepts across systems, storage, virtualization, network, and security functions
Critical experience designing, mapping, and standardizing IT Service Management (ITSM) intake workflows and service catalogs
Exceptional communication skills with demonstrated ability to translate complex technical concepts for non-technical business partners
Advanced analytical capability using operational data to identify process waste and measure request fulfillment velocity
AI Application fluency to evaluate workflow metrics, enhance self-service documentation, and streamline intake classification
Strong diplomatic and stakeholder-management skills to align processes across manager-led pods and direct-report engineering disciplines

Candidates must be willing to participate in at least one in-person interview.

Visa sponsorship not available for this position.

Minimum Requirements:

Minimum Education: Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field (or equivalent operational experience)
Minimum Experience: 5+ years of experience as a Senior Business Analyst, Service Delivery Analyst, or Infrastructure Program Manager in an enterprise IT Infrastructure environment
Required Technical Skills: Must have at least 5 years of experience with:
Enterprise infrastructure environments across Linux, Windows, Backup/Storage, Virtual Enterprise, F5, Firewall, Zscaler, or Cloud Networking
IT Service Management (ITSM) workflow design and service catalog standardization
Operational KPI tracking, data interpretation, and fulfillment velocity reporting

Salary Range

Compensation: $110,100.00/Year - $157,300.00/Year About Our Department

Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model - combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Benefits

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email Recruiting@Dish.com.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

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