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Added 1 min ago
Key Account Manager
Scandit
Boston, MA
5+ years as an enterprise software AE, with new logos and account growth, evidenced by attainment: quota, number and year.
Added 3 mins ago
System Administrator
MANTECH
Quantico, VA
Diagnose and resolve technical hardware and software issues by conducting basic and tier II troubleshooting for servers, workstations, and applications within the Active Directory…
Added 6 mins ago
Research Fellow, PGY0
The Brigham and Women's Hospital, Inc.
United States
-Assist in the preparation of grant proposals and funding applications to support ongoing research. <br>
Added 7 mins ago
Junior Cloud/Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Support integration testing and verification of catalog services as they interact with ICAM Services, Foundational Services, EPAS, and mission applications.
Added 19 mins ago
WS - Spring Term - INTERNSHIP – McPeek Realty – Management & Marketing Assistant – IWS
University of Pikeville
Pikeville, KY
Support long-term leasing workflows by processing rental applications, coordinating background/credit screenings, and tracking lease expiration/renewal schedules (CT, T).
Added 21 mins ago
Sales Technology Specialist, I
Infor
Atlanta, GA
Experience in sales technology, revenue operations technology, business systems, data/analytics, software development, or a related technical function.
Added 22 mins ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
We are looking for a Senior Software Developer (IC3) who enjoys building reliable software systems and solving challenging engineering problems. This role is ideal for engineers with strong…
Added 22 mins ago
Lead .NET Developer
EPAM Systems
Fort Mill, SC
We are seeking an experienced Lead .NET Developer to join our team and drive the implementation of complex, high-quality software solutions.
Added 22 mins ago
Solutions Engineer
CGI Technologies and Solutions, Inc.
Charleston, SC
CGI Federal is looking for a Solutions Engineer to deliver client facing applications, integrations, and automation that streamline operations and improve business processes. This role is…
Added 22 mins ago
Product Manager, P&C Insurance Smart Apps
DXC Technology
Charleston, SC
…solutions to customers in over 70 countries. Our Insurance Software and Business Process Services (BPS) division is dedicated to revolutionizing the insurance industry through cutting-edge…
Added 22 mins ago
Software Engineer IV
Fathom 4 LLC
Charleston, SC
Added 22 mins ago
Sr. Full Stack Dev/ Tech Lead (.Net/ Financial Domain)
CGI Technologies and Solutions, Inc.
Greenville, SC
Own the quality and maintainability of code within assigned applications or services
Added 22 mins ago
Senior Software Developer
Fluor
Greenville, SC
The Systems Developer role provides local project support for project automation technology. The technical specialist duties provide leadership for end user project support, project…
Added 23 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 23 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 23 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 24 mins ago
C
Director/Managing Director, AI Software Development
CohnReznick
Denver, CO
- $192,000 to $264,000 USD / year
The position is accountable for building a high-performing AI-native software development organization capable of delivering proprietary technology assets that create sustainable…
Added 29 mins ago
Systems Yield Engineer, Quantum AI
Google
Goleta, CA
…temperature and cryogenic environments, collaborate closely with software and hardware teams, ensure that test and yield data remains traceable and accessible to facilitate rapid…
Added 30 mins ago
UG
Registered Nurse RN
UnitedHealth Group
Auburn, MA
- $29 to $52 USD / hour
Knowledge of various software applications such as Microsoft Word, Excel and Outlook, etc.
Added 31 mins ago
Service Desk Representative
Insight Enterprises, Inc.
Gurugram Gurgaon HR, IN
As a Service Desk Representative, you will support desktop hardware, software, and telecommunications equipment while serving as the front line for Insight customers. We will count on you…
Added 34 mins ago
Restaurant General Manager
Vail Resorts
Vail, CO
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Added 34 mins ago
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins US Network
Arvada, CO
Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Added 34 mins ago
CO
Utility Systems Analyst
City of Loveland
Loveland, CO
- $85,272.51 to $115,118.02 USD / year
In-depth knowledge of general and specialized computer software solutions (including Microsoft Suite, ESRI GIS, Cityworks, Schneider Suite, web applications and customer facing software,…
Added 34 mins ago
Software Engineer IV - ERP Finance (Oracle/PLSQL)
Charter Communicatio
Greenwood Village, CO
Added 34 mins ago
2027 Summer Intern: Advanced Technology
Charter Communicatio
Greenwood Village, CO
…Emerging Technology (ET) ideates and builds the next generation of software products and services, turning bold ideas into real technology that reaches customers. As an intern, you'll…

Closed listing

EBSCO Information Services

Sr Customer Service Representative

Birmingham, AL, United States

$38,220 to $54,600 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $38,220 to $54,600 USD / year
Experience: 5+ years of relevant customer service experience, preferably in a professional office or business environment.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

EBSCO Information Services (EIS) is seeking an experienced, motivated, and customer-focused Sr Customer Service Representative I to join our Customer Service team. In this role, you will manage a portfolio of customer accounts, primarily college and university libraries, providing exceptional service and support for print and electronic journal subscriptions.

This position is ideal for an individual who thrives in a fast-paced, deadline-driven environment, takes ownership of customer needs, and demonstrates strong problem-solving skills. As a senior team member, you will use your knowledge and experience to resolve complex customer inquiries, support team members, and identify opportunities to improve processes and overall customer experience.

What You'll Do

Assist customers with subscription selection, ordering, renewals, claims, billing inquiries, and other account-related needs.
Research and resolve complex customer issues, working collaboratively with internal departments, publishers, and other business partners.
Maintain strong customer relationships by proactively communicating updates, addressing concerns, and ensuring customer satisfaction.
Manage daily workloads effectively, consistently meeting established deadlines and customer response expectations.
Identify opportunities to improve customer service processes, increase efficiency, and enhance customer experience.
Maintain accurate and thorough account documentation, ensuring customer interactions and actions are properly recorded.
Collaborate with Sales and other internal teams to address customer needs and support business objectives.

Your Team:

You will be welcomed as a member of the Academic Customer Service team (a team of about 10 people). There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS.

About You

5+ years of relevant customer service experience, preferably in a professional office or business environment. Bachelor's degree preferred
Strong verbal and written communication skills, with the ability to professionally handle customer inquiries and resolve complex issues
Excellent organizational, time-management, and problem-solving skills, with the ability to prioritize responsibilities, meet deadlines, and work independently
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, Teams, and OneDrive, with a willingness to learn new systems and adapt to changing processes

What sets you apart:

Experience managing a portfolio of customer accounts and building strong, lasting customer relationships
Knowledge of library services, journal subscriptions, publishers, or the information services industry
Proven ability to manage competing priorities, consistently meet deadlines, and provide timely customer responses
A proactive approach to problem-solving, taking ownership of customer issues and following through to resolution
Willingness to share knowledge, mentor colleagues, and collaborate effectively with internal teams
A positive, customer-focused attitude with a commitment to continuous improvement, adaptability, and delivering exceptional service

Pay Range

USD $38,220.00 - USD $54,600.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

Our Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.

EBSCO provides a generous benefits program including:

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts

-Retirement Savings Plan

-Paid Parental Leave

-Holidays and Paid Time Off (PTO)

-Mentoring program

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Not seeing the perfect job?

Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests - register using the links below:

Experienced Talent Community (https://talent.ebsco.com/exp/talentcommunity/form)

Early Career/Intern Talent Community

Software Powered by ICIMS (https://icims.help/candidate-faq)

Location US-AL-Birmingham

ID 2026-2125

Category Customer Satisfaction

Position Type Full-Time Regular

Remote Hybrid

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