Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
WH
Certified Nursing Assistant (CNA)
Western Hills Health Care Center
Lakewood, CO
- $21 to $26 USD / hour
Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We…
Added 3 mins ago
W
Pharmacist
Walgreens
SHEBOYGAN, WI
- $60.9 to $82.3 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
NORFOLK, VA
- $16 to $20 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
KATY, TX
- $16 to $20 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Inventory Specialist
Walgreens
HOUSTON, TX
- $17.5 to $22.5 USD / hour
…products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
KILGORE, TX
- $16 to $20 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Inventory Specialist
Walgreens
BLACKLICK, OH
- $17.5 to $22.5 USD / hour
…products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
ITHACA, NY
- $17 to $21.5 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
SPRINGFIELD, MA
- $16 to $20 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
BATON ROUGE, LA
- $16 to $20 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Inventory Specialist
Walgreens
BATAVIA, IL
- $17.5 to $22.5 USD / hour
…products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
BATAVIA, IL
- $16 to $20 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
CHICAGO, IL
- $18.05 to $21.5 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Pharmacy Customer Service Associate
Walgreens
PENSACOLA, FL
- $16 to $20 USD / hour
…or as directed by store manager or communicated by the shift…
Added 3 mins ago
W
Pharmacy Cashier
Walgreens
AUBURN, CA
- $17.9 to $21.5 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
Animal Care Specialist
Petco Animal Supplies Stores, Inc.
Memphis, TN
Evaluate customer needs and escalate concerns to the Leader on Duty when appropriate.
Added 5 mins ago
Dog Trainer
Petco Animal Supplies Stores, Inc.
Union, NJ
Attend and successfully pass Petco’s 6-week Dog Trainer Instructor Program led by a Petco Certified Dog Trainer Mentor/Academy Instructor.
Added 6 mins ago
Crew Chief
Team Car Care West, LLC (US)
Casa Grande, AZ
Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing…
Added 6 mins ago
Crew Chief
Team Car Care West, LLC (US)
Lacey, WA
Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing…
Added 6 mins ago
Assistant General Manager
Team Car Care West, LLC (US)
Lacey, WA
Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing…
Added 6 mins ago
Crew Chief
Team Car Care West, LLC (US)
Lacey, WA
Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing…
Added 7 mins ago
UO
Clinician Educator- Internal Medicine (Open Rank)
University of Colorado Denver
Aurora, CO
- $200,000 to $214,000 USD / year
…change and evolution to maintain our goal of being a national leader in patient care, medical education and health services…
Added 7 mins ago
UO
CIRES / NOAA Physical Sciences Laboratory, Postdoctoral Associate in Tropical Oc
University of Colorado Denver
Boulder, CO
- $65,000 to $70,000 USD / year
CIRES is an internationally recognized leader in innovative environmental science and research and is located at the University of Colorado Boulder. At CIRES, more than 900 environmental…
Added 7 mins ago
UO
CIRES/NOAA Global Monitoring Laboratory, Instrument Developer in Support of Atmo
University of Colorado Denver
Boulder, CO
- $59,888 to $87,770 USD / year
CIRES is an internationally recognized leader in innovative environmental science and research and is located at the University of Colorado Boulder. At CIRES, more than 900 environmental…
Added 7 mins ago
UO
Impact Research and External Relations Specialist with PhET Interactive Simulati
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…Simulations project at the University of Colorado Boulder is a world leader in the design and use of interactive math and science simulations for advancing STEM education. The PhET team is…

Closed listing

EBSCO Information Services

Sr Customer Service Representative

Birmingham, AL, United States

$38,220 to $54,600 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $38,220 to $54,600 USD / year
Experience: 5+ years of relevant customer service experience, preferably in a professional office or business environment.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

EBSCO Information Services (EIS) is seeking an experienced, motivated, and customer-focused Sr Customer Service Representative I to join our Customer Service team. In this role, you will manage a portfolio of customer accounts, primarily college and university libraries, providing exceptional service and support for print and electronic journal subscriptions.

This position is ideal for an individual who thrives in a fast-paced, deadline-driven environment, takes ownership of customer needs, and demonstrates strong problem-solving skills. As a senior team member, you will use your knowledge and experience to resolve complex customer inquiries, support team members, and identify opportunities to improve processes and overall customer experience.

What You'll Do

Assist customers with subscription selection, ordering, renewals, claims, billing inquiries, and other account-related needs.
Research and resolve complex customer issues, working collaboratively with internal departments, publishers, and other business partners.
Maintain strong customer relationships by proactively communicating updates, addressing concerns, and ensuring customer satisfaction.
Manage daily workloads effectively, consistently meeting established deadlines and customer response expectations.
Identify opportunities to improve customer service processes, increase efficiency, and enhance customer experience.
Maintain accurate and thorough account documentation, ensuring customer interactions and actions are properly recorded.
Collaborate with Sales and other internal teams to address customer needs and support business objectives.

Your Team:

You will be welcomed as a member of the Academic Customer Service team (a team of about 10 people). There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS.

About You

5+ years of relevant customer service experience, preferably in a professional office or business environment. Bachelor's degree preferred
Strong verbal and written communication skills, with the ability to professionally handle customer inquiries and resolve complex issues
Excellent organizational, time-management, and problem-solving skills, with the ability to prioritize responsibilities, meet deadlines, and work independently
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, Teams, and OneDrive, with a willingness to learn new systems and adapt to changing processes

What sets you apart:

Experience managing a portfolio of customer accounts and building strong, lasting customer relationships
Knowledge of library services, journal subscriptions, publishers, or the information services industry
Proven ability to manage competing priorities, consistently meet deadlines, and provide timely customer responses
A proactive approach to problem-solving, taking ownership of customer issues and following through to resolution
Willingness to share knowledge, mentor colleagues, and collaborate effectively with internal teams
A positive, customer-focused attitude with a commitment to continuous improvement, adaptability, and delivering exceptional service

Pay Range

USD $38,220.00 - USD $54,600.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

Our Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.

EBSCO provides a generous benefits program including:

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts

-Retirement Savings Plan

-Paid Parental Leave

-Holidays and Paid Time Off (PTO)

-Mentoring program

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Not seeing the perfect job?

Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests - register using the links below:

Experienced Talent Community (https://talent.ebsco.com/exp/talentcommunity/form)

Early Career/Intern Talent Community

Software Powered by ICIMS (https://icims.help/candidate-faq)

Location US-AL-Birmingham

ID 2026-2125

Category Customer Satisfaction

Position Type Full-Time Regular

Remote Hybrid

About employer

Report this job