Accounts Receivable Representative

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Accounts Receivable Department at EBSCO Information Services (EIS), located in Birmingham, AL, is seeking a Accounts Receivable Representative.

This position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with internal teams and external clients. The accounts receivable professional will be responsible for managing the invoice process, tracking customer payments, and resolving any issues or disputes that may arise.

What You'll Do

• Provide excellent customer service
• Receive and process payments from customers
• Ensure that invoices are prepared and sent to customers in a timely manner
• Investigate and resolve any payment discrepancies or disputes
• Ensures the confidentiality of all financial files
• Assist with month-end and year-end closing activities by preparing reconciliations and reports for management
• Generate financial reports related to accounts receivable, including aging reports, cash collections, and bad debt analysis

Your Team

You will be welcomed as a member Accounts Receivable Team (a team of about 23 people).” There will be ample resources, tools, training, and support to ensure your success as an Accounts Receivable Representative and your development and career growth at EIS.

About You

• 2+ years of Account Payables experience
• 2+ years of MS Excel experience
• Ability to communicate clearly with customers and internal teams, investigate payment discrepancies, and follow through on issues to resolution
• Organize competing priorities, meet deadlines, and handle confidential financial information with care

What sets you apart:

• Working collaboratively and applying your analytical skills to support accurate invoices, payment processing, and reporting
• A track record of identifying opportunities to improve processes and following through on practical solutions
• The ability to communicate clearly, listen thoughtfully, and build productive working relationships
• A proactive approach to solving problems, with sound judgment about when to act independently and when to seek input
• Strong attention to detail and the ability to manage competing priorities without losing sight of quality
• Curiosity, adaptability, and a willingness to learn new tools and share knowledge with others

Pay Range

USD $35,965.00 - USD $51,375.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

Our Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.

EBSCO provides a generous benefits program including:

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts

-Retirement Savings Plan

-Paid Parental Leave

-Holidays and Paid Time Off (PTO)

-Mentoring program

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Location US-AL-Birmingham

ID 2026-2160

Category Accounting-Finance

Position Type Full-Time Regular

Remote Hybrid