Help Desk Support

• Ensures proper installation and configuration of workstations and peripherals. Maintains workstation software including Microsoft OS, Microsoft Office administration as well as all desktop application software. Troubleshoots and resolves hardware/software issues related to workstations and peripheral devices.
• Supports users on problems related to the hospital computer systems, such as user password and/or login issues, hardware problems, standard PC software, printer problems and basic networking issues as required.
• Serves as the primary point of contact for Department Managers and ERMC Associates. Documents and monitors all Information Service Requests and changes as appropriate.
• Responsible for the testing and implementation of system upgrades in both the Test and Live environments; problem research and resolution.
• Provides coverage for routine Information Services functions including, but not limited to, daily updates, report processing; downloads and file transfers, month end and year end processing. Monitors daily back-up of computer system.
• Maintain knowledge of current Desktop Operating Systems as well as Application Software. Provide assistance to all users regarding medical center licensed software programs.
• Assists with implementation, administration, and maintenance of Windows Server operating systems in a highly available virtualized environment. Utilizes VMWare to support server and desktop virtualization.
• Provides backup support for network administration and related servers. Assists System Administrator.
• Create documentation of all Information Services department procedures.
• Provides support for HCIS Clinical/Financial Applications as well as the Radiology PACS system. Monitors outstanding tasks. Assists in performing testing and implementation of systems upgrades and maintenance.
• Provides exceptional customer service. May be requested to provide phone and/or call-in support off hours, weekends, or holidays as necessary. Perform other duties as assigned.

Requirements

Minimum of 2 years health care related systems experience preferred; associate's degree and/or related certifications. Demonstrate knowledge of Microsoft server and desktop operating systems as well as office software products. Experience with Meditech Applications, Office 365 and/or AMICAS PACS is a plus.