Jobs in the United States

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Added 1 min ago
VG
R&D Software Quality Assurance Engineer III
Veralto Global
Loveland, CO
- $115,000 to $120,000 USD / year
Support continuous improvement of quality processes, tools, and automation frameworks.
Added 4 mins ago
DD
Data Integration Engineer
D.A. Davidson
Remote, United States
- $73,500 to $105,600 USD / year
Participate in Agile planning, code reviews, testing, and continuous improvement activities.
Added 8 mins ago
Design Quality Engineer 2
USA - Smith & Nephew, Inc.
Austin, TX
Support continuous improvement and compliance activities, including CAPA resolution and nonconformance investigations.
Added 8 mins ago
Director of Engineering Programs
Yulista Services LLC
Huntsville, AL
Develop and implement standardized program management processes while fostering a culture of continuous improvement.
Added 10 mins ago
A
Project Manager - Oil & Gas (Remote)
Actalent
Albuquerque, NM
- $40.87 to $60 USD / hour
Qualifications:Must Have
Added 10 mins ago
A
Manufacturing Test Engineer
Actalent
Bellevue, WA
- $90 to $110 USD / hour
Job Title: Manufacturing Test Engineer Motors and ActuatorsJob DescriptionThis role focuses on designing, developing, and executing manufacturing test programs for electric motors,…
Added 11 mins ago
A
Systems Engineer
Actalent
Troy, MI
- $55 to $75 USD / hour
Job Title: Automotive Systems EngineerJob DescriptionThe Automotive Systems Engineer provides customer-facing technical support for integrated center stack and instrument cluster display…
Added 11 mins ago
A
Manufacturing Weld Engineer
Actalent
Franklin, WI
- $55 to $70 USD / hour
Job Title: Manufacturing Weld EngineerJob DescriptionThis Manufacturing Weld Engineer role focuses on leading the industrialization of welded products and processes from concept through…
Added 11 mins ago
A
Operator
Aerotek
Bethel, CT
- $20 to $22.4 USD / hour
…primarily for medical and aerospace applications, and contribute to continuous improvement, quality, and efficiency across the production…
Added 11 mins ago
Phantom Works Lead Manufacturing Engineer
The Boeing Company
Berkeley, MO
Conduct data analysis to drive continuous improvement initiatives and ensure compliance with quality standards.
Added 11 mins ago
IT Support Engineer I, Amazon OTS
Amazon.com Services LLC
Waco, TX
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Added 11 mins ago
Technical Support Engineer
Easy Pay Direct
Austin, TX
We're a high-performing, collaborative team that values ownership, initiative, and continuous improvement. Here, your fingerprints are on the product, leadership knows your name, and your…
Added 12 mins ago
Phantom Works Lead Manufacturing Engineer
The Boeing Company
Berkeley, MO
Conduct data analysis to drive continuous improvement initiatives and ensure compliance with quality standards.
Added 14 mins ago
Field Application Engineer II
Generac Power Systems Inc
Remote, United States
Document installation, commissioning, service, and support activities in detailed field reports to inform continuous improvement.
Added 14 mins ago
Field Applications Engineer II - Midwest
Generac Power Systems Inc
Remote, United States
Document installation, commissioning, service, and support activities in detailed field reports to inform continuous improvement.
Added 15 mins ago
M
Vice President, Pharmacy
Machinify
La Grange, KY
- $7.25 USD / hour
The VP owns the performance, culture, and continuous improvement of a multi-layered pharmacy payment integrity organization that serves U.S. health insurers, employers, and pharmacy benefit…
Added 15 mins ago
CC
Sr Quality Engineer
Cabot Corporation
Hopkinsville, KY
- $7.25 USD / hour
In the role of Senior Quality Engineer you will be responsible for developing and implementing advanced QA/QC methodologies to address complex manufacturing challenges and enhance overall…
Added 15 mins ago
Supplier Quality Engineer
ProteinSimple
San Jose, CA
The Supplier Quality Engineer will play a key role in ensuring the quality, reliability, and compliance of materials and components supplied throughout our manufacturing and supply chain…
Added 15 mins ago
J
Specialist, Engineering Services
JLL
Florence, KY
- $7.25 USD / hour
…maintenance schedules, and improve operational efficiency. * Support continuous improvement initiatives by evaluating and helping implement smart building technologies, automation…
Added 16 mins ago
NH
Manager, IAM Engineering-IS Security, Days
Norton Healthcare
Louisville, KY
- $7.25 USD / hour
…application teams to deliver reliable identity services and drive continuous improvement across the IAM…
Added 16 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Frankfort, KY
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 16 mins ago
Packaging Improvement Engineer
Daisy Brand
Casa Grande, AZ
The Packaging Improvement Engineer partners with cross-functional teams, equipment manufacturers, and packaging suppliers to improve packaging-system performance across the company. The…
Added 16 mins ago
Packaging Improvement Engineer
Daisy Brand
Wooster, OH
The Packaging Improvement Engineer partners with cross-functional teams, equipment manufacturers, and packaging suppliers to improve packaging-system performance across the company. The…
Added 16 mins ago
Quality Assurance Engineer
LG
Clarksville · Nashville
(Preferred) Strong understanding of continuous improvement methodologies and quality KPI management to improve yield and reduce defects.
Added 17 mins ago
HC
R&D Software Quality Assurance Engineer III
Hach Company
Loveland, CO
- $115,000 to $120,000 USD / year
Support continuous improvement of quality processes, tools, and automation frameworks.

Easy Pay Direct

Technical Support Engineer

Austin, TX, United States

Compensation: $80k - $100k base salary, depending on relevant experience and technical capabilities

Apply on epd.hiringthing.com About employer

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Job details

Pay: Compensation: $80k - $100k base salary, depending on relevant experience and technical capabilities
Experience: Experience Requirement: 3-5 years of experience independently supporting production software, SaaS applications, or business systems.
Posting language: English
Posted: Nov 11, 2026

Original job description

Key Descriptors: Production Troubleshooting • Integration & Data Diagnostics • Escalation Ownership Role Snapshot: Own technical support for EPD Commerce, EMAP, HubSpot, and our internal systems, tracing API, data, and workflow issues to root causes, giving sales and support teams clear, timely answers, and turning recurring problems into documented fixes that keep merchants selling and getting paid in agentic commerce. About Easy Pay Direct & EPD Commerce Commerce is entering a New Era... Agentic Commerce will facilitate AI agents buying and selling. Our new platform, EPD Commerce is at the forefront of this wave. It connects products, checkout, subscriptions, payments, revenue recovery, and agentic flows in one system. Business owners can talk to their transaction data, ask their own AI agent about their business, and have that agent take action on their behalf. Over the last 14 years, Easy Pay Direct has helped more than 100,000 businesses accept payments, navigate complex processing requirements, and grow. That experience is the foundation for EPD Commerce, our AI-powered commerce platform. Based in East Austin, we're founder-led and 100% founder-owned. Without outside investors, we have the independence to move quickly, invest for the long term, and build around the needs of the businesses we serve. Joining our team means helping build the next generation of commerce on the foundation of an established payments business. You’ll work on real problems for real business owners, with the opportunity to shape both what we build and how we build it. Our mission is to make running a business easier, so merchants can spend less time managing systems and more time serving their customers and generating revenue. Why Join Us We're a high-performing, collaborative team that values ownership, initiative, and continuous improvement. Here, your fingerprints are on the product, leadership knows your name, and your work shapes the future of the company. You'll help launch a new platform from the start, not maintain someone else's. If you love understanding a problem, digging into it yourself, and seeing it all the way through to resolution, you'll see where you fit. You'll be the technical go-to for our sales, account executive, and support teams, keeping EPD Commerce, EMAP, and our business systems running smoothly while helping turn recurring issues into lasting fixes. About the role Easy Pay Direct is hiring a Technical Support Engineer to help keep our payment platforms and internal business systems running smoothly. You'll be the technical resource for our sales team, account executives, and customer support escalations. Your work will range from investigating an API failure or tracing a data discrepancy to fixing a HubSpot workflow, resolving a vendor issue, or documenting how a system works. That includes EPD Commerce and EMAP, our Electronic Merchant Application Portal, which supports merchant onboarding and deal management. You'll work closely with product, engineering, DevOps, and external vendors, bringing clear evidence and recommendations when an issue needs additional expertise. Quick Snapshot

Location: Austin, TX (onsite). Monday through Friday, 8:00 AM to 5:00 PM CT, with occasional after-hours and weekend availability for critical incidents.
Compensation: $80k - $100k base salary, depending on relevant experience and technical capabilities
Reports To: CEO
Experience Requirement: 3-5 years of experience independently supporting production software, SaaS applications, or business systems.

Why This Role is Different

You own requests from investigation through resolution. You don't just log a ticket and pass it along.
You work hands-on across SQL, APIs, logs, scripts, and approved production access to find the real cause.
You're trusted to start diagnosis and perform approved remediation during critical incidents when engineering leadership is unavailable.
Your fixes, documentation, and recommendations reduce future support demand, not just today's queue.

What Success Looks Like

Internal teams know where to bring technical problems and get clear, timely answers.
Engineering receives actionable escalations with reproduction steps, business impact, and evidence.
Recurring issues become documented fixes or improvements.
Important requests keep moving through to resolution, and open questions get closed.

What You'll Do

Own technical support requests from investigation through resolution. Clarify the problem, assess its impact, keep requestors informed, and verify that the solution works.
Troubleshoot applications and integrations. Use SQL, APIs, logs, browser developer tools, scripts, and approved production access to reproduce issues and identify their causes.
Support HubSpot and internal workflows. Diagnose configuration and automation problems, implement approved changes, and coordinate development assistance when needed.
Handle customer support escalations. Help our internal teams resolve complex merchant issues involving EPD Commerce, EMAP, and connected systems.
Manage vendor and SaaS inquiries. Investigate integration problems, obtain missing information, and follow up on outstanding questions and commitments.
Work proactively with development teams. Produce clear bug reports with reproduction steps, business impact, relevant evidence, and any available workaround.
Respond to critical incidents. Independently begin diagnosis and perform approved remediation when engineering leadership is unavailable, engaging developers or DevOps as needed.
Build useful documentation. Maintain troubleshooting guides, operational procedures, and clear explanations that help staff understand and use our systems.
Investigate operational data. Assist with data extraction, reporting, and discrepancy analysis.
Improve recurring processes. Identify repeated problems and recommend automation, documentation, or product changes that reduce future support demand.

What We're Looking For Required Qualifications

Experience independently supporting production software, SaaS applications, or business systems.
Strong troubleshooting skills and the ability to investigate unfamiliar problems methodically.
Practical SQL skills for querying relational databases and investigating data issues.
Experience troubleshooting REST APIs, authentication, HTTP responses, JSON payloads, and integrations.
Ability to write or modify scripts in a language such as Python, JavaScript, or shell.
Experience administering CRM or business systems and troubleshooting automated workflows.
Sound judgment when working with production access, sensitive information, and changes that affect business operations.
Clear written and verbal communication, including the ability to explain technical findings to nontechnical colleagues.
Strong follow-through. You keep track of open questions, pursue answers, and close the loop.

Strongly Preferred

HubSpot administration, workflows, integrations, or reporting.
Payments, merchant services, fintech, or e-commerce systems.
Application logging, monitoring, and incident response.
Working with distributed development teams and third-party vendors.
Creating internal knowledge bases or automating repetitive support tasks.

Benefits

Health Insurance
401(k) with Company Match
Paid Time Off (PTO)
East Austin Office with On-Site Shower, Steps Away from Restaurants & Coffee Shops
Fully Stocked Office Kitchen and Snacks
Frequent Company Outings & Happy Hours

Ready to Build What's Next? If you're energized by ownership, thrive in environments with ambiguity, and enjoy building products that solve real customer problems, and you want to help build the future of commerce, we'd love to meet you. Easy Pay Direct is an equal opportunity employer.

Apply on epd.hiringthing.com About employer

More about this job

Skills

Technical support
Troubleshooting
HubSpot
Workflow
Sales
Customer service
Industrial software
SQL
Leadership
Documentation
Troubleshoot
Guide staff
Reporting
API development
Python
JavaScript
Communication skills
E-commerce systems
Incident response

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Work requirements

Jobs in the United States