Service Delivery Coordinator

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• Join us at Easy Ice! We’re a growing small family company that offers an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We offer top level training for your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America - we also want to be one of the best places to work. Easy Ice continues to grow and seeks a bright, highly motivated Service Delivery Coordinator to join our team in the Marquette market. In this role, The Service Delivery Admin position is responsible for maintaining and supporting the Service Delivery Department. Ensuring that the Service Delivery 3rd party provider service standards are being met, documentation is maintained, and work orders are updated and communicated both internally and externally with the provider. The SD Admin is responsible for reviewing 3rd party invoicing for accuracy and communicating constructively with any issues found. The Service Delivery Admin will have growth opportunities/additional responsibilities based on their technical development and performance.

Responsibilities:

• Manage clerical and administrative needs for the Service Delivery department
• Field incoming internal and external customer email communications
• Field incoming 3rd party provider emails including problem solving any issue
• Run 3rd party PM reports; communicate to the providers and follow up on past due PM’s
• Review 3rd party provider Work Order documentation for performance and any follow-up needed
• Manage data and closing of Work orders
• Build solid working relationships with all internal departments, 3rd Party providers and customers
• Assist with the customer experience by providing effective and efficient customer follow up and communication
• Maintain and deliver exceptional customer service
• Maintain positive office atmosphere/environment
• Perform other duties as assigned or requested

Qualifications:

• 1 - 2 years of experience in a customer service role
• Instinctive and skilled problem solver
• Ability to multi-task
• Ability to perform effectively in a fast-paced environment
• Excellent interpersonal skills
• Ability to communicate professionally and clearly in both verbal and written forms of communication
• Team-oriented
• Demonstrated record of delivering resolution-based solutions
• Demonstrated record of effectively working with employees in various departments of the company
• Working knowledge of Microsoft Office Suite
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the 3rd party provider and customer’s experience
• A desire to continually increase your knowledge of the industries we serve, and products, services and processes our company can produce
• Must be able to commute to the office for on-site training and workdays, as needed

Schedule:

• Saturday - 10:00am - 6:30pm
• Sunday and Monday - 9:00am - 5:30pm
• Tuesday and Wednesday 10:00am - 6:30pm

Benefits:

• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Tuition Assistance
• Fitness Membership Reimbursement

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.