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Account Director
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Easy Ice LLC

Salesforce Administrator

United States

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Job details

Experience: Minimum of 2 years’ experience in delivering customer-centric solutions through project management and process enhancements.
Posting language: English

Original job description

Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America - we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer

Competitive pay
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other
Check us Out: Easy Ice

POSITION SUMMARY:

The Salesforce Administrator will lead the ongoing development and optimization of our Salesforce deployment, with a strong focus on project-based initiatives and automation to enhance operational efficiency. The successful candidate will have a proven track record of managing and executing projects that improve processes and drive adoption using the Salesforce platform. This role requires a proactive, project-oriented approach to identifying automation opportunities, developing solutions, and implementing scalable processes. The Salesforce Administrator will serve as a technical project manager, administrator, and analyst, responsible for the day-to-day configuration, support, maintenance, and continuous improvement of our CRM platform through strategic project execution and automation. Location Requirement: We are prioritizing candidates located on the East Coast for this position. Applicants must currently reside in the Eastern Time Zone to be considered.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Deliver exceptional customer service by understanding user needs and translating them into automated project solutions.
Lead the planning, development, and implementation of reporting tools and metrics within Salesforce and Excel, with an emphasis on automating data collection and reporting processes.
Manage Salesforce as the primary system administrator supporting 150+ users, ensuring system stability, scalability, and alignment with project goals.
Handle routine administrative functions such as user management, reports, dashboards, and workflows, focusing on automating repetitive tasks to improve efficiency and reduce manual effort.
Lead and participate in Salesforce projects including system audits, upgrades, and new feature rollouts, ensuring seamless integration and minimal disruption.
Oversee data feeds and integrations, designing automated workflows to streamline data exchange and reduce manual intervention.
Collaborate with stakeholders to scope, prioritize, and execute new development projects aimed at automation and process improvement.
Establish and refine scalable, automated processes to support administrative, development, and change management activities within Salesforce.
Drive training initiatives to increase user adoption and proficiency, emphasizing automation tools and best practices.
Document project requirements, automation workflows, and process improvements to ensure knowledge sharing and continuity.
Serve as the liaison between users, vendors, and development teams, advocating for automation-driven solutions aligned with project objectives.
Work independently with community members to define, develop, and document project-based automation requirements.
Foster a positive, innovative work environment that encourages ongoing process improvement and automation initiatives.

POSITION QUALIFICATIONS:

Experience:

Minimum of 2 years’ experience in delivering customer-centric solutions through project management and process enhancements.
Demonstrated success in leading automation projects within Salesforce or similar CRM platforms.
Strong communication skills to effectively collaborate with all organizational levels.
Excellent project management skills, with a focus on delivering automation solutions on time and within scope.
Ability to handle multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

Other Desired Skills:

Creative and analytical thinker with strong problem-solving skills
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Proven ability to design and implement new processes and facilitate user adoption.
Strong data management abilities
A documented history of successfully driving projects to completion
Managerial experience, a bonus.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Sales Cloud, Service Cloud and Developer certifications preferred
Saleforce.com Admin (ADM201 and ADM211) certification preferred

WORK ENVIRONMENT:

Work primarily in a climate controlled environment with minimal safety/health hazard potential
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
Sits for extended periods of time
Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

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Skills

Salesforce
Improve business processes
Process improvement
Prioritization
Customer service
Microsoft Excel
Reporting
Negotiate with stakeholders
Change management
Work independently
Project management
Communication skills
Meet deadlines
Problem solving
Evaluate information
Data management
Sales

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