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Manager, Sales Development
Sumo Logic
Austin, TX
- $92,000 to $108,000 USD / year
As the Sales Development Manager, you are responsible for growing, managing, mentoring and enabling our outbound Sales Development team in Austin, TX, Costa Rica, and the UK. You will be…
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Night Operations Department Supervisor
Lowe's Home Centers, LLC
Wichita, KS
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
Added just now
Quality Assurance Supervisor
Dairy Farmers of America, Inc.
St. George, UT
…procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a…
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Back-End Dept Supervisor
Lowe's Home Centers, LLC
West Mifflin, PA
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
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Process Auditor & Trainer
Colonial Electric Supply
King Of Prussia, PA
…consistency, accuracy, compliance, and employee capability across operations. This role independently evaluates branch, warehouse, inventory, and delivery processes; identifies control gaps…
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Nonprofit GTM Strategy Manager
Okta
Bellevue, WA · Chicago, IL · NY · Washington, DC
Okta is looking for an entrepreneurial, data-driven Nonprofit GTM Strategy Manager to join our team. At Okta, we are building a world where anyone can safely use any technology.…
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Head Coach & Community Manager - The Gulch, TN
[solidcore]
Nashville, TN
- $59,134 to $65,786 USD / year
…sharing the [solidcore] brand and workout. Reporting to the Area Manager, the Head Coach is responsible for various tasks that will not only support the Studio and its success, but also…
Added 1 min ago
E
Security Driver
Equus
Dayton, OH
- $18.11 USD / hour
state, or national security operations for the protection of people, data, property, and institutions.
Added 1 min ago
Senior Capital Projects Manager
Calumet, LLC
Great Falls, MT
The Sr. Capital Projects Manager plays a pivotal role in leading large-scale investment and infrastructure projects from concept through completion at the facility. This position blends…
Added 1 min ago
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Associate Vice President, Design & Program Manager – Government Programs
AECOM
Remote, United States
- $200,000 to $225,000 USD / year
Experience serving as a Program Manager, Deputy Program Manager, Design Manager, Senior Project Manager, Project Director, Client Account Manager, or Operations Leader.
Added 1 min ago
Assistant Manager
AEG Vision
Sugar Land, TX
The Assistant Practice Manager supports the Practice Manager with daily practice operations, patient flow, team coordination, and service execution. This is a hands-on developmental…
Added 1 min ago
Front End Department Supervisor
Lowe's Home Centers, LLC
Richardson, TX
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Parkville, MD
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Merchandise Assortment Planner
Lowe's Companies, Inc.
Mooresville, NC
…objectives. Under the leadership of the Assortment Planning Manager, the Merchandise Assortment Planner provides analytical insights to the assortment decisions made by the merchandising…
Added 1 min ago
Consultant-Merchandising Operations Data Governance
Lowe's Companies, Inc.
Mooresville, NC
The Consultant-Merchandising Operations supports the run the business work within a key functional area of Merchandising Operations. The Consultant will support the Manager of the area by…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Maple Shade, NJ
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Kent, WA
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Kitchen Manager - Calvert City, KY
Casey's
Calvert City, KY
As a Kitchen Manager, you’ll be a hands-on leader and a key member of the store leadership team. Working closely with the Store Manager, you’ll train, guide, and engage kitchen Team Members…
Added 1 min ago
Environmental Health & Safety Director
Crescent Electric Supply Company
United States
…across all locations, including distribution centers, branch operations, transportation fleets, field services, and corporate facilities. You will drive a culture of safety, environmental…
Added 1 min ago
Patient Business Associate
University of Michigan
Remote, United States
…education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our…
Added 1 min ago
Supervisor, Critical Operations
Quality Technology Services, LLC
United States
The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment,…
Added 1 min ago
Supervisor, Critical Operations
Quality Technology Services, LLC
United States
The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment,…
Added 1 min ago
Manager, Critical Operations
Quality Technology Services, LLC
United States
The Manager, Critical Operations is responsible for the Data Center facility technical strategy, continuous improvement, and development support. This role will support the electrical,…
Added 2 mins ago
26026084 Enablement Program (Content Mgmt Systems) Marketing Manager
Bank of America, National Association
United States
…culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on…
Added 2 mins ago
Audit Senior Manager
KPMG LLP
Milwaukee, WI
KPMG is currently seeking an Audit Senior Manager to join our [1] Audit practice.

Easy Ice LLC

Manager, Application Support

United States

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Job details

Experience: 5+ years of Salesforce administration experience with demonstrated hands‑on platform configuration and customization expertise.
Posting language: English

Original job description

Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America - we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer

Competitive pay
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other
Check us Out: Easy Ice

POSITION SUMMARY:

The Manager, Application Support is responsible for the administration, optimization, and ongoing governance of Easy Ice's Salesforce platform, ensuring the system reliably supports the company's sales, marketing, customer success, and operations functions. This role serves as the internal subject‑matter expert and primary point of contact for all Salesforce‑related configuration, user management, data integrity, and platform enhancements, balancing day‑to‑day support requests with longer‑term strategic improvements. The Manager partners closely with Sales, Marketing, Finance, and Operations leadership to translate business requirements into scalable, well‑documented Salesforce solutions - including workflows, custom objects, reports, dashboards, and integrations with third‑party platforms. This position owns the full application support lifecycle: intake and prioritization of enhancement requests, release management, regression testing, user training, and post‑deployment validation. The Manager also maintains platform health through proactive monitoring of data quality, license utilization, security settings, and compliance with internal governance standards. As the organization grows and evolves, this role will be instrumental in evaluating new Salesforce features, managing external consultants or developers when needed, and ensuring that the platform scales effectively to support Easy Ice's private‑equity‑backed growth objectives.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Lead, mentor, and develop a team of Salesforce administrators and/or application support specialists, setting clear expectations, priorities, and professional development goals.
Serve as the primary Salesforce subject‑matter expert and internal escalation point, managing all aspects of platform configuration, security, and user administration.
Intake, prioritize, and manage the enhancement request queue; balance day‑to‑day support tickets with strategic platform improvement initiatives.
Design and maintain Salesforce customizations including custom objects, fields, workflows, flows, validation rules, approval processes, and page layouts.
Partner with Sales, Marketing, Finance, and Operations leaders to gather requirements and translate business needs into scalable, well‑documented Salesforce solutions.
Develop and maintain reports, dashboards, and analytics views that provide actionable visibility across all functional stakeholders.
Own the full release management lifecycle including sandbox configuration, regression testing, deployment, and post‑release validation.
Monitor and enforce data quality standards through deduplication, validation rules, and platform governance processes.
Manage integrations between Salesforce and third‑party platforms (LSC, marketing automation, billing, telephony); coordinate with IT and vendors as needed.
Evaluate new Salesforce features, releases, and AppExchange solutions; maintain a platform roadmap aligned with Easy Ice's growth objectives.
Manage external consultants and developers when engaged; oversee scope, deliverables, timelines, and quality of work.
Deliver end‑user training, onboarding support, and ongoing education to drive platform adoption and proficiency across all user groups.
Maintain comprehensive platform documentation including configuration guides, data dictionaries, process flows, and release notes.
Monitor platform health metrics (storage, API usage, license utilization, security); proactively identify and resolve risks before they impact operations.
Support audit and compliance requirements by maintaining security configurations, access controls, activity logs, and change control documentation.

POSITION QUALIFICATIONS:

Education: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; equivalent experience considered. Experience:

5+ years of Salesforce administration experience with demonstrated hands‑on platform configuration and customization expertise.
Salesforce Administrator Certification (ADM 201) required; Advanced Administrator, Platform App Builder, or additional certifications strongly preferred.
Proven experience leading, supervising, or mentoring a team of administrators, analysts, or application support professionals.
Strong understanding of Salesforce security model including profiles, permission sets, role hierarchy, sharing rules, and field‑level security.
Demonstrated experience managing integrations between Salesforce and third‑party platforms (ERP, marketing automation, telephony, billing systems).
Proficiency in Salesforce automation tools including Flow, Process Builder, workflow rules, and approval processes.
Experience managing a full release lifecycle: requirements gathering, sandbox development, regression testing, deployment, and post‑release support.
Strong data management skills including data quality governance, deduplication, validation rules, and mass data operations (Data Loader, Import Wizard).
Excellent communication and stakeholder management skills; ability to translate complex technical concepts into business‑friendly language for non‑technical audiences.

Other Desired Skills:

Project management skills with experience in Agile or Scrum methodologies
Strong problem-solving and analytical abilities for diagnosing complex issues
Knowledge of other CRM platforms such as Microsoft Dynamics or HubSpot
Training and development skills to create user training materials and conduct sessions
Vendor management experience for coordinating with third-party support and vendors

WORK ENVIRONMENT:

Work primarily in a climate controlled environment with minimal safety/health hazard potential.
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use.
Sits for extended periods of time.
Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

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More about this job

Skills

Salesforce
Sales
Leadership
Prioritization
Regulatory compliance
Onboarding
Documentation
Computer science
Coaching
ERP
Workflow
Requirements gathering
Data management
Communication skills
Stakeholder management
Project management
Agile
Scrum
Problem solving
Microsoft Dynamics
HubSpot
Training and development
Vendor management

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