Branch Manager

Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America - we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us Out: Easy Ice

POSITION SUMMARY:

The Branch Manager owns the branch's P&L, driving revenue, expense control, and profitability to meet established financial and operational targets. This role leads, coaches, and develops team members in the branch, handling hiring, performance management, corrective action, and annual performance reviews. The Branch Manager is responsible for every operational aspect of the branch, including distribution, customer service, and administrative functions, ensuring all processes and procedures adhere to Easy Ice SOPs. Customer relationships are central to the role, requiring prompt, professional resolution of concerns and proactive upselling to build repeat business. The position also oversees equipment refurbishment to standard, monitors department issues and client complaints to reduce recurring problems, and maintains required metrics. Branch readiness is a core accountability: ensuring team members have the training, vehicles, equipment, and work environment they need to perform their jobs effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the branch’s profit and loss (P&L), including revenue, expenses, and profitability, to achieve established financial targets, operational goals, and key performance metrics.
• Hire, lead, and manage team members across all assigned departments, including overseeing performance and administering disciplinary action as needed.
• Evaluate and improve branch processes to maximize operational efficiency and maintain consistent service standards.
• Ensure branch processes and procedures align with the Easy Ice operating system.
• Develop and motivate team members through training, coaching, mentoring, and ongoing support.
• Maintain a thorough understanding of industry standards and practices, product specifications, and company services.
• Ensure branch readiness by providing team members with the training, vehicles, equipment, and resources needed to succeed while maintaining a clean, safe, and healthy work environment.
• Monitor departmental issues and customer complaints to identify recurring concerns and implement effective, lasting solutions.
• Enforce safety policies, proper PPE usage, and safe work practices at company facilities and customer locations, including monitoring compliance and promptly addressing hazards or unsafe behaviors.
• Manage and enforce driving safety policies for team members operating company vehicles, including monitoring safe driving practices, ensuring compliance with company policies and traffic laws, and addressing safety concerns promptly.
• Deliver exceptional customer service by building strong relationships, identifying opportunities to upsell products and services, and resolving concerns promptly and professionally to encourage customer retention.
• Represent Easy Ice professionally and promote a positive brand image.
• Perform other duties as assigned.

POSITION QUALIFICATIONS:

• Education: High school diploma or equivalent required, advance degree preferred.
• Experience: 6+ years of industry experience required.

OTHER DESIRED SKILLS:

• Working knowledge of computer programs (Microsoft Word, Excel, Outlook, PowerPoint) and multi-line phone systems
• The ability to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• A desire to continually increase one’s knowledge of the industries we serve; and the products, services and processes our company can produce.
• A self-motivated and disciplined individual who will work well independently and as a team member.
• Clear and professional communication skills, both verbally and in writing, as well as excellent interpersonal skills.

WORK ENVIRONMENT:

• Work both in a climate-controlled environment and a warehouse.
• Occasional travel required (less than 20%).
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use.
• Sits for extended periods of time.
• Must be able to work, for prolonged periods of time, on a computer monitor.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.