Inside Sales Representative

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Role Profile

The Inside Sales Representative is responsible for day-to-day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

Responsibilities

• Develop and utilize territory management plan
• Identify and cold-call prospects
• Support account managers in generating new business by creating and delivering qualified opportunities
• Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
• Support, manage, and qualify incoming leads from all sources
• Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow-ups; and other account related issues
• Provide Voice of Customer feedback including product quality, performance and service issues and concerns
• Effectively leverage CRM for documentation, collaboration, and analysis
• Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
• Provide ongoing sales demand forecasts
• Negotiate business to close including pricing, sales terms and other conditions

Qualifications

• BS/BA in business related discipline required
• Previous customer service or inside sales experience would be beneficial
• Experience with CRM and other sales systems and tools
• Traits: passion for selling, tenacious, Inquisitive

Eastman is an equal opportunity employer and is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.