Resident Services Coordinator II

EBALDC is seeking a Resident Services Coordinator II to support residents at Clara E. Chan Lee (CECL), a brand-new property serving seniors, individuals with special needs, and people experiencing homelessness.

This is an exciting opportunity for a community-oriented professional who is passionate about resident engagement, service coordination, and building supportive communities. Through relationship-building, meaningful engagement, and cross-departmental collaboration, you will help foster a welcoming and supportive community where residents feel connected, empowered, and supported. This work directly contributes to EBALDC's mission to build healthy, vibrant, and safe neighborhoods where everyone has a home and belongs.

Reporting to the Senior Resident Services Manager II, this position will work closely with residents independently as the on-site case management provider and work with other EBALDC departments to ensure residents have access to services and opportunities that strengthen their community.

Why Join EBALDC?

At EBALDC, your work directly contributes to stronger communities and greater housing stability for Oakland residents. We offer:

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, life and disability insurance
• Retirement benefits, paid time off, holidays, and wellness days
• Training and professional development opportunities
• A collaborative, inclusive, mission-driven workplace
• Potential eligibility for federal Public Service Loan Forgiveness (PSLF)

What You’ll Do:

Resident Engagement & Service Coordination

• Build trusting relationships with residents through consistent outreach, individual meetings, community gatherings, and events.

• Assess resident needs, strengths, interests, and barriers; provide information, referrals, service navigation, and follow-up.

• Coordinate multiple services and community resources for residents with moderately complex needs.

• Collaborate with the on-site external case management provider to coordinate services and support resident needs.

• Identify and respond to resident safety, wellness, housing stability, and crisis concerns, making appropriate referrals and escalating situations when necessary.

Program Development & Community Building

• Develop and implement resident engagement strategies that encourage participation and reach residents who may not engage through traditional outreach methods.

• Plan, coordinate, and evaluate programs, workshops, events, and community-building activities based on resident feedback, service data, and property needs.

• Coordinate and support resident food distributions, including organizing logistics, communicating with residents, and collaborating with internal departments and community partners.

• Coordinate cross-departmental programming and community-building activities on the property's paseo to encourage resident participation and strengthen community connections.

• Develop annual or periodic resident services work plans with measurable priorities and outcomes.

• Track participation, service outputs, and resident outcomes to strengthen programming and service delivery.

Community Partnerships & Collaboration

• Develop and maintain relationships with community-based organizations, public agencies, schools, health and behavioral health providers, and other community partners.

• Coordinate routine partner communication, service referrals, follow-up, and problem-solving.

• Work closely with the on-site external case management provider and external Property Management team to address resident needs and site-level priorities.

• Collaborate with internal EBALDC departments to coordinate resident programming, food distributions, community events, and other property activities.

• Identify service gaps and recommend potential new partnerships and community resources in coordination with department leadership.

Documentation & Administration

• Maintain accurate and timely records of resident outreach, services, referrals, activities, outcomes, and follow-up in Salesforce and other required systems.

• Manage program resources responsibly and comply with applicable contracts, funding requirements, policies, and professional standards.

• Participate in team meetings, supervision, training, case consultations, and quality improvement activities.

• Identify opportunities to improve site-level workflows, documentation, service delivery, and coordination between Resident Services and Property Management.

What Success Looks Like:

• Delivering at least 90% of services from the property’s Annual Service Plan within the first 12 months.

• Engaging at least 40% of households in submitting an Annual Resident Survey.

• Providing targeted outreach and/or housing stability services to 100% of residents who are identified as being at risk of housing instability in coordination with the site team (Resident Services, Property Management, and Case Management).

• Programs reflect resident feedback, resident survey data, departmental and organizational strategic priorities, and effective collaboration with relevant partners.

• Engaging at least 50% of residents in services or programs within the first 3 months, with a progressively increasing percentage of resident participation each quarter thereafter for the first 12 months.

Qualifications

Required Qualifications

• Bachelor's degree in social work, human services, community development, public health, education, or a related field; or an equivalent combination of relevant education and experience.

• At least three years of progressively responsible experience in resident services, social services, community programs, affordable housing, public health, education, or a related setting.

• Fluency in Cantonese, including speaking, reading, and writing.

• Demonstrated ability to independently coordinate services, manage resident-facing programming, build partnerships, and accurately document work.

• Experience exercising sound judgment in sensitive resident situations and collaborating across departments or organizations.

Preferred Qualifications

• Experience working with older adults, individuals with special needs, and/or people experiencing homelessness.

• Experience working in affordable housing or a community-based service environment.

• Experience with Salesforce or other database and case-management systems.

Knowledge, Skills & Abilities

• Commitment to equitable, culturally responsive, trauma-informed, and strengths-based service delivery.

• Knowledge of community resources, public benefits, housing stability supports, and relevant service systems, or the ability to learn.

• Ability to establish rapport and maintain appropriate professional boundaries with residents, partners, and colleagues.

• Strong verbal and written communication skills.

• Ability to protect confidential information and exercise discretion in sensitive situations.

• Strong organizational skills and ability to manage competing priorities, meet deadlines, and follow through on commitments.

• Working proficiency with Microsoft 365.

• Ability to work independently and collaboratively as part of a multidisciplinary team.

Compensation & Benefits

The anticipated annual salary range for this position is $53,625 - $63,375, depending on qualifications, relevant experience, skills, and internal equity considerations.

EBALDC offers a comprehensive benefits package designed to support employee well-being, financial security, and professional growth, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and opportunities for professional development.

Specific benefit eligibility and coverage are governed by applicable plan documents and organizational policies.

Work Environment & Expectations

This is a full-time, non-exempt position working 37.5 hours per week. The position is primarily based at the assigned property in Oakland, California and may require travel among EBALDC properties, offices, and community partner locations.

Some evening or weekend work may be required to support resident meetings, events, urgent needs, and program activities.

Our Commitment to Equal Employment Opportunity

EBALDC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, religious creed, national origin, ancestry, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

EBALDC is committed to providing equal employment opportunities and maintaining a workplace free from unlawful discrimination, harassment, and retaliation.

Reasonable Accommodations

EBALDC provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious beliefs or practices, consistent with applicable law.

Applicants who require a reasonable accommodation during the application or interview process may contact EBALDC's Human Resources department.

Fair Chance Employment

EBALDC considers qualified applicants with criminal histories in accordance with applicable federal, California, and local fair chance employment laws. Criminal history information will not be requested or considered before a conditional offer of employment, except as otherwise permitted by law.

How to Apply

Interested candidates should submit a resume and application through EBALDC's designated application process by clicking "APPLY" above.

EBALDC encourages applications from candidates with diverse professional and lived experiences, including individuals who bring transferable skills and a demonstrated commitment to affordable housing, equitable opportunity, and community development.