BDC Representative / Call Center Representative

Full job description

Earl Stewart Toyota is hiring for important positions in our North Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

BDC Call Center Agent - Benefits

• Hourly rate, plus bonus!

• Family Owned and Operated

• Medical, Dental, and Vision Insurance

• 401K and additional benefits

• Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience

• Work closely with the BDC Manager to schedule appointments

• Complete outbound phone calls as assigned by the BDC Manager

• Answer inbound phone calls

• Stay informed about product updates

• Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

• 5-day work week, rotating weekends

• Mathematical skills to calculate figures and amounts such as discounts and pricing

• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments

• Clean driving record & valid driver’s license

• Great customer service skills & motivation to be successful

• Able to multitask

• Able to communicate persuasively with customers to set appointments

• Excellent computer skills required

• Excellent phone presence

• Automotive experience helpful but not required

• Great communication skills

• 18+ years of age or older

Why Choose Earl Stewart Toyota?

We don’t just sell cars - we’re building a workplace community based on trust, transparency, and growth. Our team of over 150 employees - from all walks of life - thrives in a culture of mentorship, continuous improvement, and mutual respect.

Whether you're starting fresh or continuing your professional journey, we support you every step of the way.

Apply Today!

If you're looking for a stable, rewarding role in a customer-focused call center, we want to hear from you.