Assistant General Manager (AGM) – Internal Opportunity

JOB TITLE: Assistant General Manager (AGM)

LOCATION: Dallas, TX

THE COMPANY: It is the American dream to own a home, and our products are the marquee features and selling points for new homes in Texas. Eagle Point Solutions sources and installs some of the most beautiful flooring in Texas. Our Core Purpose is “To improve the lives of our team, and to make a difference to our customers.” With offices in Houston, Dallas, Austin, and San Antonio, Eagle Point is a fast-growing business with an entrepreneurial culture. We are a company that believes in doing the right thing, challenging the status quo, and holding ourselves to a high standard of excellence. Certified since 2020 among “Great Places to Work”, https://www.greatplacetowork.com/certified-company/7023730.

THE ROLE: The Assistant General Manager (AGM) is a hands-on operational leader supporting the Dallas General Manager in the daily execution and continued improvement of the division. This position helps coordinate installations and services, develop field leadership, monitors financial and operational performance, resolves escalations, and keeps teams aligned across departments. The AGM owns assigned operating activities while partnering with the GM on division-wide decisions, priorities, and results. This is not an independent city General Manager role.

INTERNAL APPLICATION REQUIREMENTS

To keep our internal recruiting process consistent with our external hiring process, team members interested in applying for this position are asked to submit the following:

• An updated resume
• A handwritten letter of 150 words or less explaining why you feel you would be a good fit for the Assistant General Manager position

Be sure to upload a copy of your handwritten letter with your application. This letter will be considered as part of the application process.

ESSENTIAL RESPONSIBILITIES

Daily Operations & Installation Execution

• Coordinate city team communication and installation orchestration, identifying obstacles early and ensuring clear owners and follow-through.
• Oversee field manager installation-task ownership, territory alignment, jobsite execution, and timely resolution of shortages and repairs.
• Participate in Monday QO scrums, city team meetings, and company-wide calls; maintain responsive communication and close outstanding email follow-ups by Friday.
• Handle manager-level escalations and escalated jobsite inspections, coordinating corrective actions with field teams, installers, and builders.

Financial & Performance Accountability

• Review installation gross profit and job-margin trends with the GM; identify causes of unfavorable results and execute corrective actions.
• Manage and follow through on installer and builder back charges, claims, team expenses, installer invoice submissions/approvals, and assigned payroll/PTO processes.
• Review aging accounts receivable and partner with the appropriate team members on collection follow-up and resolution.

People Leadership & Team Culture

• Coach and support field managers; participate in growth reviews, performance evaluations, quarterly goals, and individual development plans in coordination with the GM.
• Help maintain appropriate Dallas staffing and ensure effective onboarding and training of new city team members.
• Check in regularly with team members across city departments, reinforce accountability and company processes, and build a positive, connected culture.
• Coordinate city lunches, team outings, and installer appreciation activities.

Builder Relationships & Cross-Functional Coordination

• Help onboard new builders with clear ownership, communication, and operational readiness.
• Partner with the Design Manager, Territory Sales Manager, and Production teams to confirm reselects, pricing, and scopes of work are accurate and assigned.
• Maintain strong relationships with builder construction and purchasing leadership; address operational concerns and escalate strategic issues to the GM.
• Partner with the Territory Sales Manager on builder appreciation events and ongoing relationship development.

Division Support & Leadership Rhythm

• Support Dallas office upkeep, operational planning, manager meetings, GM/VP roundtables, and quarterly reviews and goal setting.
• Provide timely updates to the GM on risks, team performance, customer issues, financial exceptions, and decisions requiring GM approval.

What Success Looks Like

Installations and repairs are coordinated and completed with fewer avoidable issues; field managers own their work; claims, back charges, invoices, and receivables receive timely follow-up; builders receive proactive communication; and the Dallas GM/AGM has reliable visibility into team performance, margins, and escalations.

IDEAL QUALIFICATIONS

• Experience in construction operations, field supervision, flooring/tile installation, or a comparable service-oriented environment.
• Proven ability to coach team members, coordinate multiple workstreams, and hold people accountable without losing strong relationships.
• Comfort interpreting installation profitability, operating expenses, and performance reports.
• Clear written and verbal communication; sound judgment with difficult builder, installer, and team-member conversations.
• Strong organization, follow-through, problem-solving, and proficiency with Microsoft Outlook and Excel.
• Willingness to visit active construction sites and work collaboratively across departments.

Working Relationship & Decision-Making

The AGM reports to the Dallas GM. The AGM is expected to take initiative, own assigned activities, and recommend improvements; staffing decisions, major financial commitments, policy exceptions, and division-level priorities remain aligned with the GM and applicable company approval processes.