SharePoint & Power Platform Support Specialist

PID: 26-14-09P-071-WSU

Summary E-INFOSOL LLC is seeking a motivated and results-driven SharePoint & Power Platform Support Specialist to be a full-time employee in Washington, DC to join our innovative and customer-focused team.

Position Overview We are seeking an experienced SharePoint & Power Platform Support Specialist that serves as a frontline technical resource supporting customers across enterprise Microsoft collaboration platforms. This role focuses on diagnosing and resolving issues related to SharePoint (2019, SE, SPO), Power Apps, Power Automate, and Power BI, while ensuring users receive timely, accurate, and customer centric assistance. The specialist leverages a solid understanding of Microsoft licensing, permissions models, and environment nuances across unclassified and classified government implementations. In addition to core support efforts, while we assist our customers in migrating from legacy products to modern cloud-based M365, this role will assist customers to troubleshoot legacy SharePoint customizations, workflows, and custom web apps before escalating to subject matter experts. The ideal candidate is proactive, highly organized, excellent with customers, and consistent in documenting work and managing tickets.

Key Responsibilities

• Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
• Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality (Power Apps, Power Automate, Power BI).
• Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations; escalate to senior engineers when advanced remediation is required.
• Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
• Maintain accurate, timely, and complete documentation in ticketing systems, including troubleshooting steps, resolutions, and follow up actions.
• Collaborate with senior engineering teams to escalate complex issues, convey customer context, and support efficient resolution cycles.
• Proactively identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well documented support ecosystem.
• Deliver exceptional customer service, ensuring users feel supported, informed, and confident throughout the troubleshooting process.

Required Qualifications

• Active Top-Secret clearance with capability to obtain SCI/CI Poly if needed to meet contract requirements.
• Bachelor’s degree in a relevant field.
• Minimum 3 years of hands-on administration experience with SharePoint (on prem and/or cloud) and Microsoft Power Platform.
• Proficiency using SharePoint Administration Manager (SAM).
• Demonstrated experience supporting end users in troubleshooting SharePoint, Power Apps, Power Automate, and Power BI.
• Working knowledge of Microsoft licensing models, permission structures, and access management for enterprise and government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM).
• Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level.
• Strong communication and customer engagement skills; able to translate technical concepts into user friendly guidance.
• Proven ability to remain organized, follow processes, and maintain consistent documentation in ticketing tools.

Desired Qualifications:

• Experience working in environments undergoing modernization or transitions from legacy SharePoint components.
• Exposure to Power Platform governance, solution lifecycle management, and best practices.
• Familiarity with enterprise IT support operations or service desk workflows.

About E-INFOSOL E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), Broadcom, Microsoft and Cisco, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector. Career Growth “Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.

Benefits

• Medical – company subsidized premiums for employees, including family and dependent options.
• Dental and Vision
• Retirement Savings (401k) up to 4% match
• Health Savings Account (HSA), FSA and DCFSA
• Company-paid Short/Long-term disability (w/ additional supplemental options)
• Company-paid Life and AD&D (w/ additional supplemental options)
• Generous Paid Time Off and ALL 11 Federal Holidays
• Legal and Identity Protection Services
• Bonuses for certifications and reimbursement

Employee Perks:

• UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance

Company Awards

• SBA 8(a) Certified
• SDVOSB
• GSA Contract Holder
• Inc. 5000

Equal Employment Opportunity Policy E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Website: E-INFOSOL.com