Jobs in the United States

25+ jobs

Save this search

Added just now
BO
Safety & Occupational Health Manager (Safety Administrator)
Bureau of Prisons/Federal Prison System
Ashland, KY
- $89,508 to $116,362 USD / year
Manages a program requiring a dynamic administrative approach to continual changes in regulations and executive orders and to newly mandated ones.
Added just now
DF
Human Resources Specialist (Performance Management)
Development Finance Corporation
Washington, DC
- $143,913 to $187,093 USD / year
…information system, such as USAPerformance; 3) Serving as senior manager or lead of an Agency's performance management program, to include providing expert advice within relevant Federal…
Added just now
FA
Branch Chief (Supervisory Human Resources Specialist)
Food and Drug Administration
Silver Spring, MD
- $143,913 to $197,200 USD / year
…projects, problems to be solved, actionable events, milestones, program issues under review, and deadlines…
Added 2 mins ago
Electrical Technician Lead
Convergix Automation Solutions
Bridgman, MI
The Role The Electrical Technician Lead is responsible for coordinating the activities of Electrical Technicians to carry out work in accordance with project deadlines and quality…
Added 2 mins ago
DF
SUPV IT PROGRAM MANAGER (INFOSEC)
Defense Finance and Accounting Service
Indianapolis, IN · Columbus, OH · Bratenahl, OH · Cleveland, OH
- $126,947 to $170,736 USD / year
Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay…
Added 2 mins ago
VH
Lead Health Technician (Ophthalmology)
Veterans Health Administration
Goose Creek, SC
- $61,722 to $80,243 USD / year
…Health Technicians (Ophthalmology) perform complex ophthalmic technical duties with considerable latitude to exercise independent…
Added 2 mins ago
VH
Nuclear Med Technologist (Fusion Imaging)
Veterans Health Administration
North Chicago, IL
- $87,399 to $113,625 USD / year
Responsible for the equipment quality assurance program. Responsible for the technical aspect of equipment operation and safety and for carrying out the recommendations of the radiology…
Added 2 mins ago
FA
General Engineer (Technical Project Lead Coordinator)
Food and Drug Administration
Silver Spring, MD
- $107,446 to $139,684 USD / year
Serves as a General Engineer and Technical Project Lead (TPL) for a multidisciplinary review team responsible for the assessment of pre-market applications of proposed new tobacco products.…
Added 3 mins ago
TSDF Maintenance Tech l
Republic Services
Taylor, MI
POSITION SUMMARY: With direct supervision from a Lead Technician, Fleet Maintenance Supervisor or Maintenance Manager, a Maintenance Technician A performs repair and maintenance work on…
Added 3 mins ago
Senior Program Manager
Fluor
Saginaw, MI
The Senior Program Manager provides leadership, execution oversight, and people management within the Program Management Office (PMO). This role leads high complexity programs that have…
Added 3 mins ago
Program Manager
Fluor
Saginaw, MI
The Program Manager oversees and drives execution across multiple programs or complex project platforms to ensure strong functional, technical, and financial performance. This role provides…
Added 3 mins ago
Traction Inverter Power Stage Gate Drive & Power Electronics PCB Lead Engineer
General Motors
Warren, MI
The engineer will lead complex, high-visibility work across Product Engineering, Systems Engineering, Controls and Software, EMC, Reliability, Manufacturing, Quality, Purchasing, Program…
Added 3 mins ago
Senior/Design Release Engineer - Exterior Hardware and Sunroofs
General Motors
Warren, MI
…developing new subsystems. Success in this role requires broad technical knowledge, creativity, leadership, and independent…
Added 3 mins ago
Supplier Management Project Manager -Global Supply Chain
General Motors
Warren, MI
The GSC Supplier Management organization is seeking a results-oriented Project Manager to lead cross-functional Aftersales initiatives from definition through implementation and closeout.…
Added 3 mins ago
Clinical Research Coord Senior
University of Michigan
Ann Arbor, MI
Collaborate closely with the PIs, Director of Operations & Director of Communications; program manager, and study team in planning and executing study activities.
Added 3 mins ago
Global Engagement Programs and Initiatives Manager
University of Michigan
Ann Arbor, MI
The Global Engagement Program Manager oversees a key portfolio of ongoing programs and strategic initiatives that advance the University's international engagement mission. Reporting to the…
Added 3 mins ago
Mechanical Engineer - HVAC/Plumbing - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Ann Arbor, MI
In this role, you may have the opportunity to participate in and lead engineering and design of the HVAC and plumbing systems in various types of facilities.
Added 3 mins ago
Senior Engineering Project Manager
GE Aerospace
Grand Rapids, MI
The DTS Senior Engineering Project Manager will be responsible for forming and managing development teams for avionics products, overseeing project execution through all life cycle phases,…
Added 3 mins ago
Senior Technical Program Manager (TPM) – Data Center Systems
Trane Technologies
Grand Rapids, MI
The Data Center Vertical is seeking a Senior Technical Program Manager (TPM) – Data Center Systems who will lead/oversee major deployment programs while working with internal and external…
Added 3 mins ago
Oracle PMO - Senior Manager
PwC
Grand Rapids, MI · Detroit, MI
As a Senior Manager Oracle PMO you will lead large-scale Oracle program management efforts, coordinating multiple projects, resources, and stakeholders to support successful delivery of…
Added 3 mins ago
Oracle PMO - Manager
PwC
Detroit, MI · Grand Rapids, MI
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 3 mins ago
General Manager, FSP Operations
Parexel
Lansing, MI
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 3 mins ago
AT
Manager Site Reliability Engineering
Akamai Technologies, Inc.
Lansing, MI
- $151,800 to $273,200 USD / year
In this role, you will lead the engineering of foundational physical and virtual Linux platforms for Akamai Cloud. HIVE builds and maintains the hardware and software platform…
Added 3 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Lansing, MI
Lead technical risk assessments and control testing, document compensating controls and exceptions, and provide implementation evidence and technical support for internal and external…
Added 3 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Lansing, MI
Supervise, mentor and support Technical Program Managers & Scrum Masters

DynatraceLLC

Sr Technical Account Manager

Boston, United States

The targeted base pay range for this role is $91K to $114K.

Apply About employer

Applications open in a new tab.

Job details

Pay: The targeted base pay range for this role is $91K to $114K.
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

Key Responsibilities

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops. Setting up a Dynatrace practice within a business center of excellence / governance of the platform.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
After-Hours & Strategic Event Support: Provide planned on-call coverage outside of standard business hours to support high-impact customer moments, including major retail events (e.g., Black Friday, Cyber Monday), product launches (e.g., iPhone releases), and other business-critical milestones. TAMs are expected to flex availability around key customer events with reasonable advance notice, ensuring Dynatrace expertise is accessible when it matters most.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace.

What will help you succeed

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Proven ability to operate independently as a senior technical advisor in high‑visibility customer situations.
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Ability to balance strategic planning and hands‑on execution in high‑ambiguity, high‑visibility customer situations.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Track record of driving accountability across stakeholders to ensure commitments are met and outcomes are delivered as planned.
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.
Prior experience acting as a long‑term technical owner for strategic accounts (Preferred).
History of influencing outcomes across teams without formal authority (Preferred).
Comfort operating in ambiguous or evolving role definitions (pilot or transformation experience) (Preferred).

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

The targeted base pay range for this role is $91K to $114K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

Apply About employer

More about this job

Skills

Dynatrace
Collaboration
Sales
Prioritization
AWS
Microsoft Azure
Google Cloud
Kubernetes
Red Hat OpenShift
Communication skills
Strategic planning
Reporting
Case management
IT service management
ServiceNow
Jira
Change management

Report this job