Jobs in the United States

25+ jobs

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Added 1 min ago
VH
Clinical Laboratory Scientist (Quality Manager)
Veterans Health Administration
Big Spring, TX
- $111,353 to $144,762 USD / year
The CLS (Quality Manager) serves as a consultant, facilitator, trainer, and technical advisor to staff at all levels to ensure facility compliance with clinical laboratory accreditation and…
Added 1 min ago
OO
Wildland Firefighter (Fuels Management) - Direct Hire Authority
Office of the Secretary of the Interior
Roseburg, OR
- $72,832 to $94,687 USD / year
…regarding IFPM positions can be found here: Interagency Fire Program Management (IFPM). To meet IFPM requirements, you must have possessed all of the following National Wildfire…
Added 6 mins ago
VH
Physician - Diagnostic Radiologist
Veterans Health Administration
Oklahoma City, OK
- $350,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 6 mins ago
CA
Supervisory CBP Officer (Use of Force Course Developer / Instructor)
Customs and Border Protection
Glynco, GA · Charleston, SC
- $109,383 to $142,199 USD / year
…the OFO Rotation Directive: Directive 51335-019 OFO Rotation Program_EAC…
Added 12 mins ago
CF
Health Insurance Specialist
Centers for Medicare & Medicaid Services
Woodlawn, MD
- $57,736 to $91,815 USD / year
This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Center for Program Integrity (CPI).
Added 12 mins ago
AE
ARTS AND CRAFTS PROGRAM MANAGER
Air Education and Training Command
Columbus AFB, MS
- $18 USD / hour
…the Arts & Crafts Center. Builds and submits the calendar of events to the Arts & Crafts Manager for approval. Plans, facilitates, and instructs classes. Seeks out and establishes contracts…
Added 12 mins ago
TS
Transportation Security Officer
Transportation Security Administration
Manchester, NH
- $46,137 to $64,381 USD / year
…manner. Their duties may also extend to securing high-profile events, important figures and/or anything that includes or impacts our transportation…
Added 15 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Fort Worth, TX
- $98,437 to $152,563 USD / year
…NAS. Serves as the principal technical specialist, a project manager, on the major projects and/or program areas, resolving unique technical problems without managerial intervention,…
Added 15 mins ago
CN
Laborer
Commander, Navy Installations Command
Newport, RI
- $20 USD / hour
This position is located in the Mid-Atlantic Region, Fleet and Family Readiness Program, Fleet Readiness Department in the Fitness/Sports and Deployed Support Department, at Naval Station…
Added 16 mins ago
JN
Director of Development
Justice North
Duluth, MN
- $120,000 to $145,000 USD / year
Reporting to a Co-Executive Director, the Director will supervise the Data and Compliance Manager and Fundraising and Communications Lead. The position will collaborate closely with…
Added 18 mins ago
DL
Child and Youth Program Assistant CY-01/02
Defense Logistics Agency
Columbus, OH
- $20 to $22 USD / hour
…and outdoor activities, on field trips, outings, and special events. | Assists in implementing planned, developmentally appropriate activities, schedules, and routines for children/youth…
Added 18 mins ago
CN
Recreation Assistant - Doggie Daycare
Commander, Navy Installations Command
Newport, RI
- $19 to $21 USD / hour
…variety of duties in support of the MWR Community Recreation program that may include special events, recreation information/resources, command events, community events, trips, tours,…
Added 18 mins ago
CN
Child and Youth Program Assistant May be eligible for 1000.00 Incentive at 6 mo. and 1 year
Commander, Navy Installations Command
Newport, RI
- $21 to $25 USD / hour
Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as…
Added 18 mins ago
CI
Business Development Manager, Defense Product
CyOne, Inc.
Aberdeen Proving Ground, MD
- $145,000 to $175,000 USD / year
CyOne is seeking an experienced Business Development Manager, Defense Products to help expand WISRD across the U.S. Army, U.S. Army Special Operations Command (USASOC), and the broader…
Added 20 mins ago
VH
Clinical Pharmacy Specialist (Acute Care/Internal Medicine)
Veterans Health Administration
Baltimore, MD
- $171,494 to $222,945 USD / year
Monitoring for medication errors, adverse drug events and medication allergies, documenting, and reporting per policy.
Added 23 mins ago
VH
Social Worker (Program Coordinator) - Outpatient Behavioral Health Interdisciplinary Program
Veterans Health Administration
Omaha, NE
- $97,047 to $126,164 USD / year
The Social Worker Program Coordinator is a member of a Behavioral Health Interdisciplinary Program (BHIP) team model and provides clinical social work services in outpatient mental health…
Added 23 mins ago
CN
Child and Youth Program Leader
Commander, Navy Installations Command
Bethesda, MD
- $28 USD / hour
Works with T&C Specialist, supervisor, and the CY Program Assistants to implement activities and special events that meet the physical, social, emotional, and cognitive needs of children…
Added 24 mins ago
Eldercare Expert (1099 Contractor)
Sam
Remote, United States
Opportunities to participate in Expert-led Events and Webinars.
Added 25 mins ago
CN
Child & Youth Program Assistant
Commander, Navy Installations Command
Bethesda, MD
- $22 to $25 USD / hour
Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as…
Added 25 mins ago
VH
Nursing Assistant
Veterans Health Administration
Northport, NY
- $44,735 to $73,038 USD / year
…activities such as off-station trips, reality orientation, current events and other therapeutic groups with direction and close supervision. Monitoring patients according to levels of…
Added 28 mins ago
CN
Sexual Assault Response Coordinator (SARC) - Temporary, NTE 2 Years
Commander, Navy Installations Command
Honolulu, HI
- $93,988 USD / year
This temporary position is assigned to the Fleet & Family Readiness Sexual Assault Prevention & Response Program; Joint Base Pearl Harbor-Hickam. The primary purpose of the position is to…
Added 28 mins ago
CN
Recreation Assistant - Hickam Bowling Center
Commander, Navy Installations Command
Honolulu, HI
- $19 USD / hour
Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command…
Added 28 mins ago
CN
MWR Facility Operations Manager
Commander, Navy Installations Command
San Diego, CA
- $62,603 to $66,776 USD / year
…evaluates food items. Seeks the guidance of the designated Manager or Regional Food and Beverage Program Manager, as…
Added 28 mins ago
CN
MWR Recreation Assistant (Auto Skills)
Commander, Navy Installations Command
San Diego, CA
- $44,406 USD / year
Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
Added 28 mins ago
CN
MWR Recreation Assistant (Auto Skills)
Commander, Navy Installations Command
San Diego, CA
- $21 USD / hour
Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.

DynatraceLLC

Sr Technical Account Manager

Boston, United States

The targeted base pay range for this role is $91K to $114K.

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Job details

Pay: The targeted base pay range for this role is $91K to $114K.
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

Key Responsibilities

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops. Setting up a Dynatrace practice within a business center of excellence / governance of the platform.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
After-Hours & Strategic Event Support: Provide planned on-call coverage outside of standard business hours to support high-impact customer moments, including major retail events (e.g., Black Friday, Cyber Monday), product launches (e.g., iPhone releases), and other business-critical milestones. TAMs are expected to flex availability around key customer events with reasonable advance notice, ensuring Dynatrace expertise is accessible when it matters most.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace.

What will help you succeed

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Proven ability to operate independently as a senior technical advisor in high‑visibility customer situations.
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Ability to balance strategic planning and hands‑on execution in high‑ambiguity, high‑visibility customer situations.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Track record of driving accountability across stakeholders to ensure commitments are met and outcomes are delivered as planned.
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.
Prior experience acting as a long‑term technical owner for strategic accounts (Preferred).
History of influencing outcomes across teams without formal authority (Preferred).
Comfort operating in ambiguous or evolving role definitions (pilot or transformation experience) (Preferred).

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

The targeted base pay range for this role is $91K to $114K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

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More about this job

Skills

Dynatrace
Collaboration
Sales
Prioritization
AWS
Microsoft Azure
Google Cloud
Kubernetes
Red Hat OpenShift
Communication skills
Strategic planning
Reporting
Case management
IT service management
ServiceNow
Jira
Change management

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