Jobs in the United States

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Added 14 mins ago
Director, Global Supply Center Strategy & Growth
ThermoFisher Scientific
Waltham, MA
…across commercial deployment, technology, marketing, product/program management and business development. The Director will establish the strategy, governance, capabilities and performance…
Added 1 hour ago
PAYROLL MANAGER
Central Michigan University
Mount Pleasant, MI
PAYROLL MANAGER Position Number: S-4001 Position Summary: Manages and oversees the administration of payroll services operations, ensuring compliance with federal and state regulations,…
Added 1 hour ago
Sr. Manager, Wholesale Channel Sales & Field Ops
Ford Motor Company
Dearborn, MI
Work in partnership with the Dealer Wholesale Operations Program Manager and the Aftermarket Manager to execute the Go-to-Market Plan to deliver the sales in the market
Added 1 hour ago
Senior Manager, Supply Chain Indirect - Construction, Real Estate, and Facilities Management
Ford Motor Company
Dearborn, MI
he Global Supply Chain organization is seeking a motivated and results-driven Supply Chain Manager / Category Manager to lead indirect purchasing strategies across complex service…
Added 1 hour ago
Inventory Management Specialist
Veterans Affairs, Veterans Health Administration
Detroit, MI
Added 1 hour ago
Supervisory Acquisition Utilization Specialist
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 2 hours ago
Manager, Enterprise Communications & Channels
Amentum
Jefferson City, MO
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 2 hours ago
Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
Berkeley, MO
+ Assist the BT&E Test Program Manager in executing cost, technical and schedule management
Added 2 hours ago
Project Manager, Sponsorships & Experiential
Humana
Jefferson City, MO
More than a traditional project manager, the Project Manager, Sponsorship & Experiential will own the execution of a high-priority initiative while also coordinating a variety of projects…
Added 2 hours ago
Senior Risk Manager - AI Risk & Governance
Edward Jones
Saint Louis, MO
+ Responsible for carrying out risk and control activities per the Enterprise Risk Management Program as well as any divisional-required elements.
Added 2 hours ago
Director of Business Operations
Avint
Remote, United States
…and quality, facilities and administrative operations, and enterprise business processes. As a member of the Avint Leadership Team, this role is expected to anticipate business needs, bring…
Added 2 hours ago
IT Operations Manager
COUNTY OF MOORE
Carthage, NC
Added 2 hours ago
Administrative Officer
Veterans Affairs, Veterans Health Administration
Durham, NC
…administrative management responsibility for a wide range of functional program staff that are assigned, matrixed, or deployed to Surgical Care Service. Responsibilities The Administrative…
Added 2 hours ago
Medical Science Liaison, Rheumatology - Mid-Atlantic & Foothills
J&J Family of Companies
Charlotte, NC
Added 2 hours ago
EG
Program Manager
Eliassen Group
Raleigh, NC
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
EG
Product Manager, Team Digital Products
Eliassen Group
Raleigh, NC
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 2 hours ago
M
Business Program Manager, Strategy & Transformation - MCAPS Core
Microsoft
United States
- $97,600 to $206,400 USD / year
Business Program Manager - Financial Services industry
Added 2 hours ago
M
Senior Product Marketing Manager - Azure
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
We are looking for a Senior Product Marketing Manager to help shape the future of Microsoft Azure and drive the success of our cloud and AI businesses.
Added 2 hours ago
M
Senior Go-To-Market Manager, Cloud & AI Platforms
Microsoft
United States
- $106,400 to $222,600 USD / year
…impact at scale.We are looking to hire a Senior Go-To-Market Manager, Cloud & AI Platforms (Segment Lead). In this role, you will be the trusted business partner to an assigned set of…
Added 2 hours ago
M
Senior Lead, Skills Assessment & Validation
Microsoft
United States
- $116,900 to $222,600 USD / year
Lead pilots with selected role cohorts and program owners, incorporate learner and manager feedback, and refine designs before recommending broader adoption.
Added 2 hours ago
M
eCommerce Experience Manager
Microsoft
WA · GA · CA · NY · Redmond, WA · Atlanta, GA · Mountain View, CA · Redmond · Atlanta · Mountain View · New York
- $106,400 to $222,600 USD / year
…mindset, excellence, and inclusion. The eCommerce Experience Manager, which sits within the Global Site Experience team, leads complex, cross-functional work where ownership or the path…
Added 3 hours ago
Senior Commercial Healthcare Relationship Manager - Columbus, OH
WesBanco Bank, Inc
Defiance, OH
SUMMARY: The Senior Commercial Healthcare Relationship Manager is responsible for sourcing, structuring, and managing banking relationships with clients in the healthcare industry. This…
Added 3 hours ago
Medical Case Manager
OWENS CORNING CORPORATE SERVICES LLC
Toledo, OH
Medical Case Manager Location(s): Toledo, OH, US, 43659-0001 Columbus, OH, US Granville, OH, US, 43023-1200 Newark, NJ, US Function: Human Resources Audience: Experienced Professional Work…
Added 3 hours ago
Information System Security Manager
Chickasaw Nation Industries
Dayton, OH
The Information System Security Manager (ISSM) provides enterprise-level cybersecurity management, oversight, and leadership for Department of the Air Force Financial Management (DAF FM)…
Added 3 hours ago
IIM Client Engagement Manager
Konica Minolta Business Solutions USA, Inc.
Cleveland, OH

DynatraceLLC

Sr Technical Account Manager

Boston, United States

The targeted base pay range for this role is $105K-$125K.

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Job details

Pay: The targeted base pay range for this role is $105K-$125K.
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Your role at Dynatrace

The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term customer value across complex, large‑scale environments. This is a senior, enterprise‑focused role operating at a high level across technical domains, business understanding, and account management. The TAM owns the overall technical relationship, leads customer success programs, and acts as the single point of accountability between the customer and Dynatrace.

Key Responsibilities

Strategic Success Planning & Management: Maintain a success plan tied to customer business objectives and manage end‑to‑end service delivery across the customer account.
Technical Advisory & Architecture: Serve as the primary technical authority; guide architecture discussions, platform health reviews, and provide deployment guidance through platform transitions and modernization.
Adoption & Optimization: Accelerate adoption by positioning and prescribing enablement plans (coordinating delivery), identifying new use cases, and driving best practices.
Consumption & Value Realization: Evaluate, monitor, and review usage and consumption and provide validated recommendations to drive measurable business outcomes for the customer.
Executive Engagement & Business Reviews: Deliver standardized business reviews (e.g., QBRs) and facilitate executive checkpoints that align Dynatrace capabilities to customer business outcomes.
Risk & Escalation Management: Proactively identify, capture, and escalate risks to prevent issues prior to impact.
Internal Advocacy & Collaboration: Serve as the customer’s internal advocate across Dynatrace, ensuring alignment across Sales, Professional Services, and Customer Success.
Operational Excellence: Conduct regular environment evaluations, lead new‑release reviews, and coordinate customer‑facing events like Dynadays and workshops. Setting up a Dynatrace practice within a business center of excellence / governance of the platform.
Support Case Reviews: Conduct recurring reviews of the customer’s open and recent support cases to identify trends, expedite resolution, and prevent recurrence; serve as the escalation point to ensure issues are resolved before they escalate to critical incidents.
Enhancement Request Guidance & Prioritization: Provide structured support for submitting product enhancement and feature requests and actively advocate for their prioritization with Dynatrace Product Management, giving customers a real channel to influence the product roadmap.
Change Window Support: Provide Dynatrace support coverage during the customer’s planned change and maintenance windows to assist with cutover, validation, and issue response, reducing risk during high-stakes upgrades and migrations.
After-Hours & Strategic Event Support: Provide planned on-call coverage outside of standard business hours to support high-impact customer moments, including major retail events (e.g., Black Friday, Cyber Monday), product launches (e.g., iPhone releases), and other business-critical milestones. TAMs are expected to flex availability around key customer events with reasonable advance notice, ensuring Dynatrace expertise is accessible when it matters most.
Cadenced Account Meeting Management: Manage and lead recurring account and success meetings (weekly at Signature tier) to ensure regular alignment on progress, priorities, risks, and health relationship between the customer and Dynatrace.

What will help you succeed

Deep, hands‑on technical expertise with the Dynatrace platform and enterprise observability architectures.
Demonstrated experience supporting large, complex enterprise customers.
Proven ability to define, communicate, and manage success plans, including clear milestones, dependencies, risks, and outcomes aligned to customer objectives.
Strong understanding of modern application stacks, cloud platforms (AWS, Azure, GCP), and cloud‑native technologies (Kubernetes, OpenShift).
Proven ability to operate independently as a senior technical advisor in high‑visibility customer situations.
Excellent communication skills, with the ability to explain complex technical topics to executive audiences.
Strong capability to coordinate and influence cross‑functional teams (Customer Success, Professional Services, Support, Product, Sales) without direct authority.
Experience proactively identifying and managing program risks, escalation paths, and recovery plans in complex enterprise environments.
Ability to balance strategic planning and hands‑on execution in high‑ambiguity, high‑visibility customer situations.
Skilled in executive‑level program communication, including status reporting, expectation setting, and outcome‑based progress reviews (e.g., QBRs, steering meetings).
Track record of driving accountability across stakeholders to ensure commitments are met and outcomes are delivered as planned.
Demonstrated experience delivering within a structured, tiered customer success or support framework, with the ability to adapt engagement depth, meeting cadence, and deliverable scope to match contracted service levels.
Experience owning case management and escalation resolution on behalf of enterprise customers, including trend analysis, cross-team coordination, and driving cases to closure within agreed SLAs.
Proven ability to support customers through high-stakes production changes, upgrades, and maintenance windows, including cutover planning, real-time issue response, and post-change validation.
Hands-on experience integrating observability platforms with ITSM and CMDB tooling (e.g., ServiceNow, Jira Service Management), with a solid understanding of how enterprises change management processes operate in production environments.
Prior experience acting as a long‑term technical owner for strategic accounts (Preferred).
History of influencing outcomes across teams without formal authority (Preferred).
Comfort operating in ambiguous or evolving role definitions (pilot or transformation experience) (Preferred).

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

The targeted base pay range for this role is $105K-$125K. When determining your salary, we consider your skills, experience, education, work location and internal equity.

This position is open at multiple levels. Final level and compensation will be determined based on the candidate’s experience, skills, and qualifications, and we’re open to discussing both level and compensation with candidates.

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More about this job

Skills

Dynatrace
Collaboration
Sales
Prioritization
AWS
Microsoft Azure
Google Cloud
Kubernetes
Red Hat OpenShift
Communication skills
Strategic planning
Reporting
Case management
IT service management
ServiceNow
Jira
Change management

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